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Customer Solution Specialist Jobs (NOW HIRING)

Solera, Inc.

Customer Solution Specialist

Customer Solution Specialist Who We Are Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle ...

Solera

Customer Solution Specialist

Manhattan, NY · On-site +1

Customer Solution Specialist Who We Are Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle ...

Solera

Customer Solution Specialist

Customer Solution Specialist Who We Are Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle ...

Ammega

Customer Solution Specialist

Carol Stream, IL · On-site

Position Summary We are seeking a friendly, professional, and customer-focused Customer Solution Specialist to join our team. In this role, you will serve as the primary point of contact for ...

AMMEGA

Customer Solution Specialist

Carol Stream, IL · On-site

Customer Support Specialist As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers ...

KEX Express

Customer Solutions Specialist

Jamaica, NY · On-site

$55K - $65K/yr

We are currently seeking a Full-time Customer Solutions Specialist to join our growing team ... Provide customer solution and operational support for the LATAM region. * Conduct P&L estimations ...

The Chronicle Of Higher Education, Inc.

NY · On-site

$75K - $90K/yr

Solution Specialist Location: Remote | Salary: $75,000-$90,000 (commensurate with experience). SUNY ... Provide customer service, consulting, training, and campus support related to Banner modules

PNC

Senior Client Solution Specialist

Cincinnati, OH · Hybrid

$41K - $68K/yr

We are all united in delivering the best experience for our customers. We work together each day to ... Senior Client Solution Specialist (CSS) will help support Senior Estate Settlement Advisors (ESA ...

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How much do customer solution specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer solution specialist in the United States is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $25.72 per hour, depending on experience, location, and employer.

What is a customer solution specialist?

Customer Solution Specialists are professionals who assist customers by identifying their needs and providing tailored solutions to resolve issues or improve their experience with a company's products or services. They act as a bridge between the customer and the company, ensuring satisfaction through problem-solving, technical support, and effective communication. Typically, they handle inquiries, troubleshoot problems, offer recommendations, and follow up to ensure customer success. Their role is crucial in building customer loyalty and maintaining positive relationships.

How does a customer solution specialist typically collaborate with other departments to resolve client issues?

Customer Solution Specialists frequently work cross-functionally, partnering with teams such as technical support, sales, and product development to address client challenges. They act as a liaison, ensuring that customer feedback and concerns are clearly communicated and that tailored solutions are developed efficiently. Regular meetings and case escalations are common, and strong communication skills are essential for aligning everyone toward a positive outcome. This collaborative environment helps specialists broaden their internal network and learn about different aspects of the business.

What are the key skills and qualifications needed to thrive as a customer solution specialist, and why are they important?

To thrive as a Customer Solution Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in business, communications, or a related field. Familiarity with CRM software, ticketing systems, and basic data analysis tools is often required. Exceptional communication, patience, and adaptability help you deliver excellent service and build trust with clients. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and supporting company growth.
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Customer Solution Specialist jobs near you
Infographic showing various Customer Solution Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $49,376 per year, or $23.7 per hour.

Customer Solution Specialist

Solera, Inc.

Remote

Other

Re-posted 29 days ago

Job description

Customer Solution Specialist
Who We Are
Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle repairs, vehicle solutions, and fleet solutions - Solera powers over 300,000 customers across 100+ countries. Our solutions drive operational efficiency, data-driven decision making, and measurable business outcomes across the automotive ecosystem.
The Role
The Customer Solution Specialist is responsible for understanding customer needs and delivering tailored solutions that drive satisfaction, retention, and business growth. This role serves as a bridge between customers, sales, and internal teams, ensuring seamless implementation and ongoing support of products or services.
Key Responsibilities
  • Act as the primary point of contact for assigned customers, building strong, trusted relationships
  • Customer Case Triage
  • Regional KPI tracking and Prioritization
  • Resolve customer issues and escalate complex cases when necessary
  • Monitor customer performance, usage, and satisfaction metrics
  • Gather customer feedback and share insights to improve products and services
  • Maintain accurate records of customer interactions in Solera systems
Required Qualifications
  • 3 - 5+ years of experience in customer success, solutions consulting, account management, or a similar role
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple accounts and priorities simultaneously
  • Experience working with CRM tools (e.g., Salesforce, Billing Platform)
Preferred Qualifications
  • Experience in a technical or SaaS environment
  • Knowledge of industry-specific solutions (e.g., automotive)
  • Familiarity with project management tools and methodologies
  • Strong communication and skills and ability to influence stakeholders
Key Competencies
  • Customer-centric mindset
  • Solution-oriented thinking
  • Collaboration and teamwork
  • Adaptability and flexibility
  • Attention to detail
  • Time management and organization
  • Success Metrics
  • Customer retention and renewal rates
  • Resolution time for customer

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

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