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Zuora

Customer Solution Engineer

We're looking for a highly collaborative, outcome-oriented Customer Solution Engineer to help us ... specialist, treasury analyst). Beyond experience, you have: * Self-motivation and the desire to ...

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How much do customer solution specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer solution specialist in the United States is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $25.72 per hour, depending on experience, location, and employer.

What is a customer solution specialist?

Customer Solution Specialists are professionals who assist customers by identifying their needs and providing tailored solutions to resolve issues or improve their experience with a company's products or services. They act as a bridge between the customer and the company, ensuring satisfaction through problem-solving, technical support, and effective communication. Typically, they handle inquiries, troubleshoot problems, offer recommendations, and follow up to ensure customer success. Their role is crucial in building customer loyalty and maintaining positive relationships.

How does a customer solution specialist typically collaborate with other departments to resolve client issues?

Customer Solution Specialists frequently work cross-functionally, partnering with teams such as technical support, sales, and product development to address client challenges. They act as a liaison, ensuring that customer feedback and concerns are clearly communicated and that tailored solutions are developed efficiently. Regular meetings and case escalations are common, and strong communication skills are essential for aligning everyone toward a positive outcome. This collaborative environment helps specialists broaden their internal network and learn about different aspects of the business.

What are the key skills and qualifications needed to thrive as a customer solution specialist, and why are they important?

To thrive as a Customer Solution Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in business, communications, or a related field. Familiarity with CRM software, ticketing systems, and basic data analysis tools is often required. Exceptional communication, patience, and adaptability help you deliver excellent service and build trust with clients. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and supporting company growth.
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Customer Solution Specialist jobs near you
Infographic showing various Customer Solution Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $49,376 per year, or $23.7 per hour.

Enterprise Solution Specialist, Energy

Procore

Austin, TX • On-site

Full-time

Re-posted 23 days ago

Job description

We're looking for an Enterprise Solutions Specialist, Energy to join Procore's Technical Sales group. This isn't a maintain-the-status-quo role, we're building Procore's footprint in the energy industry from the ground up, and we need someone who's spent years in the field and now wants to go build something.

As an Enterprise Solutions Specialist, Energy, you'll leverage your hands-on experience bringing energy projects into reality to help customers evaluate their internal processes, spot opportunities to do better, and develop tailored solutions. You'll partner with Account Executives, Account Managers, Sales Engineers, and Customer Success Engineers to deeply understand our clients and show them how Procore moves their business forward. The energy vertical at Procore is early, the whitespace is enormous, and the person in this seat will shape how we win it.

Ideal candidates know the energy industry broadly, but deep expertise in a single sector (oil & gas, nuclear, solar/BESS, etc.). We care more about how well you know the work and how badly you want to win than about a checklist.

This position reports to the Manager, Solution Specialist, Industry and will be based remotely or in our Austin, TX office. We're looking for someone to join us immediately.

What you'll do

  • Bridge the gap between how energy projects actually get built and what Procore can do to support it. .

  • Partner with account teams (AEs, AMs, SEs, CSEs) and fellow Solutions Specialists to understand client challenges and build technical solutions that solve them.

  • Build relationships with decision-makers at every level, from the C-suite to field operations.

  • Sharpen our competitive edge by knowing the key players cold and communicating Procore's value for energy construction better than anyone.

  • Lead presentations and onsite meetings, coordinate RFPs, and position Procore as the leading construction software for energy.

  • Reach complete mastery of Procore's products, business model, services, and emerging technologies.

  • Be the evangelist for energy inside Procore,  you will raise the segment's profile across Sales, Marketing, and Product, and mentor teammates along the way.

What we're looking for

  • 8+ years in the energy industry and a genuine hunger to learn the software side. 3+ years of successful software sales, preferably B2B (additional energy industry experience can substitute).

  • A builder's mindset. You see open territory as opportunity, not risk, and you'd rather create the playbook than inherit one.

  • Deep understanding of energy operations and risk management.

  • Experience with consultative, solution-based selling.

  • The resilience and drive to thrive in a fast-paced sales environment.

  • A proven ability to build trusted relationships and communicate clearly across every channel.

  • Comfort with Google Workspace, online collaboration tools, and Salesforce.

Additional Information

Base Pay Range:

131,040.00 - 180,180.00 USD Annual

On Target Earning Range:

218,400.00 - 300,300.00 USD Annual

This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

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