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Customer Response Specialist Jobs (NOW HIRING)

Bechtel

Emergency Response Specialist

Houston, TX · On-site

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ... The Emergency Response Specialist is responsible for assisting in the development and leadership of ...

Bechtel

Emergency Response Specialist

Houston, TX · On-site

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ... The Emergency Response Specialist is responsible for assisting in the development and leadership of ...

fotf

Constituent Response Specialist

Colorado Springs, CO · Hybrid

$19.75 - $25/hr

The Constituent Response Specialist handles a high volume of inbound and outbound contacts daily ... Experience with Salesforce or other CRM platforms helpful; willingness to learn required.

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How much do customer response specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer response specialist in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.
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Customer Response Specialist jobs near you
Infographic showing various Customer Response Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Community Response Specialist

Felton Institute

Antioch, CA • On-site

$32.19/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 27 days ago

Job description

Community Response Specialist
AQCRT
Justice Services Division
Agency Overview
Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.
Job Description
Under the direct supervision of the AQCRT Program Director, Community Response Specialists, CRS will respond to a broad range of low-level calls and situations without police or EMS personnel 24 hours per day, 7 days per week citywide. CRS will provide on-site crisis assessments, de-escalation, and conflict mediation. Community Response Specialist, CSR support linkages that can address resident's goals, including engaging in mental health, substance use treatment and employment via facilitating the linkage to a AQCRT case manager/network developer and/or another provider. The Community Response Specialist will act as a liaison with community partners and other social service agencies in addressing residents' needs while also conducting community outreach and may provide transport to necessary service locations so that engaged Antioch resident can begin a relationship with a provider immediately. The position requires strong interpersonal skills to make connections and build relationships with community residents in need.
Specific Responsibilities
  • Conduct community outreach and engagement both reactively and proactively to residents in need of support who are not housed, insecurely housed, or struggling to maintain their housing, as well as those with mental health, physical health and or substance use needs who may need linkage to services.
  • Ability to work a flexible full-time schedule to accommodate program/client needs. Both evening and weekend hours are required to accommodate a 24hr/7 day a week schedule. This is a community based, highly mobile position
  • Maintain documentation of program activities, response calls and assists in tracking data related to program activities
  • Maintain inventory of health education/outreach materials necessary to conduct outreach efforts and to supply internal providers and other staff as needed
  • Provide hands-on support for clients in reaching and accessing services according to their intervention plan (medical and social service appointments, assist in some activities of daily living, such as grocery shopping) and/or assist clients in connecting with and accessing available transportation resources
  • Complete assessments, service plan development, and service linkage (housing, financial, medical, etc.) following a harm reduction model
  • Assist residents in implementing their wellness and recovery plans and goals, as appropriate
  • Conduct intake interviews with participants, and provide referrals for services to community agencies as appropriate
  • Establish positive, supportive relationships with residents, stakeholders, and providers in community.
  • Other duties as assigned

Minimum Requirementss and Qualifications
  • High school graduate (or GED), Associate's degree preferred
  • Minimum of one year of experience working with transition-age youth and/or adults who are experiencing substance use disorders, mental illness, homelessness, or related challenges
  • Interest in engaging and connecting with a diverse, high-need community of adults and young adults
  • Ability to work cooperatively on a multi-disciplinary team, and to work with clients with various ethnic backgrounds
  • Valid California Driver's License, insurance, and ability to travel as required to perform duties (preferred)
  • Experience with individuals or groups impacted by violence, poverty, racism and or mental/illness
  • Experience conducting community outreach and engagement activities.

Additional Information:
Reports to: Program Director
Job Type: Full-Time (30 hours per week)
Work Schedule: Onsite
FLSA Status: Non-Exempt
Salary Range: $32.19 per hour
Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.
This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.
Applying Instruction:
Candidates should apply for the position at our career page "careers.felton.org" OR directly email resumes to "jobs@felton.org".
IMP NOTE: Job responsibilities are subject to change according to program requirements.

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