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Customer Response Specialist Jobs (NOW HIRING)

Bechtel

Emergency Response Specialist

Houston, TX

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ... The Emergency Response Specialist is responsible for assisting in the development and leadership of ...

Bechtel

Emergency Response Specialist

Houston, TX · On-site

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ... The Emergency Response Specialist is responsible for assisting in the development and leadership of ...

fotf

Constituent Response Specialist

Colorado Springs, CO · Hybrid

$19.75 - $25/hr

The Constituent Response Specialist handles a high volume of inbound and outbound contacts daily ... Experience with Salesforce or other CRM platforms helpful; willingness to learn required.

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How much do customer response specialist jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer response specialist in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.
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Customer Response Specialist jobs near you
Infographic showing various Customer Response Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Customer Resolution Response Specialist

Two Harbors Investment Corp.

Coppell, TX • On-site

Full-time

Re-posted 6 days ago

Job description

The Customer Resolution Response Specialist is responsible for the resolution of written customer complaints, requests for information, and/or assistance under the direction of the Customer Resolution Response Manager. The incumbents will communicate the resolution to the customer in an appropriate resolution letter drafted in accordance with RPMS customer communications principles and completed within the period provided by the CFPB Mortgage Servicing Rules, other applicable laws, and RPMS SLAs.
The Correspondence Resolution Response Specialist reports to the Customer Resolution Response Manager and must develop strong working relationships with key stakeholders, vendors, investors, co-workers, and customers.
Responsibilities:
  • Manage a pipeline consisting of written customer complaints and requests for information and/or assistance
  • Research and analyze issues raised by the customer
  • Satisfy customer needs with efficiency, expediency, and thoroughness
  • Act as an internal advocate for service excellence and continuous improvement
  • Ensure all correspondence is logged and tracked via defined processes
  • Draft response letters in accordance with timelines set by CFPB Mortgage Servicing Rules, other applicable law, and RPMS SLAs.
  • Conduct root cause analysis for customer complaints and inquiries
  • Work with cross-department co-workers to ensure that all service delivery objectives are met
  • Contribute to continuous improvement projects to improve efficiency and lower costs
  • Other work-related duties, as assigned
  • Responsible for meeting RoundPoint's commitment to compliance

Qualifications:
Required:
  • Bachelor's degree required
  • Two or more years of mortgage servicing related experience and/or customer service experience
  • Proficient with Microsoft Office Suite, SharePoint, MSP
  • Strong research and writing skills
  • Must be available on some weekends as required

Desired:
  • Ability to work effectively with others at all levels across the organization and provide authoritative guidance to management and staff within the organization
  • Ability to work under tight deadlines
  • Exceptional organizational skills
  • Exceptional time management skills
  • Attention to detail
  • Experience in pipeline management
  • Business writing experience preferred

Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.
  • Ability to communicate effectively through speech and hearing, both in-person and over the phone.
  • The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
  • Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
  • Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
  • Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
  • Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
  • The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.
Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.
Location
  • Fort Mill, SC
  • Coppell, TX

Employee Status
  • Regular

Travel
  • No

Telecommuter Position
  • No

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