Customer Solution Specialist Jobs (NOW HIRING)

Overview
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Job Summary
Working under general supervision of the (Sr.) Manager Partner Business Development, referring only exceptional problems and issues for management review or approval, the Sr. Solutions Specialist works directly with Connection sellers and their respective client portfolios to drive demand and pipeline for complex IT cloud infastructure and software solutions while increasing rapid acceptance of converged, hyperconverged and cloud computing technologies. After assessing the needs of the client given an analysis of the business systems infastructure coupled with the clients' functional objectives, the Sr. Solutions Specialist effectively designs and recommends complex solution(s) to the client. Sr. Solutions Specialists directly engage with the partner engineering team on design and price of the business solution to address the clients' need(s). The Sr. Solutions Specialist trains and supports sellers in effectively packaging, pricing and presenting cloud solutions to clients including return on investment (ROI) and value propositions.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
• Drives demand and pipeline for cloud infastructure and software solutions through application centric customer and sales engagement
• Analyzes business systems infastructure utilizing computing platform applications
• Clarifies clients' mission critical application needs and partner with appropriate Independent Software Vendors (ISVs)
• Defines and articulates a hybrid cloud journey for clients and sellers
• Designs solutions
• Develops customer proposals
• Delivers well-prepared business solutions proposals that connect the solution to business outcomes
• Differentiates partner solutions from competitor's solutions
• Collaborates and employs thought leadership around data center solutions with internal, partner cross-functional teams and senior level management CXO levels
For the partner funded position, there is an opportunity to earn additional compensation, above the salary range listed, based on performance in the role by the individual and team. Part of the total compensation includes a variable bonus opportunity with incentive goals that is paid on a quarterly basis. You will learn more about the details of the total compensation for this role during the interview process.
Min
USD $75,000.00/Yr.
Max
USD $96,000.00/Yr.
Qualifications
• Proficient use of Microsoft Excel, Cisco WebEx and relevant internal business systems.
• Working knowledge of respective practice area technologies and related product solutions (datacenter, networking, security, cloud, converged, hyperconverged) ability to create well organized plans and business cases to present to client that clearly articulate relevant facts about proposed business solution
• High aptitude to stay current and train on related technology areas
• Account planning skills with experience in up-sell and cross-sell strategies.
• Adept at providing technical solutions based on customer needs per the practice area
• Analytical with ability to assess the customer's business systems requirements
• Action oriented with strong executional skills
• Self-motivated and results-driven
• Excellent time management skills
• Strong interpersonal, organizational, communication and negotiation skills
• Proven experience managing projects and delivering expectations, both internally and with clients
• Proven success at working collaboratively with sales and internal colleagues to solve technical problems
• Multi-tasker, with high energy, and excels in a fast-paced, dynamic call center environment.
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a "live person."