ZipRecruiter

Log In

1

Customer Monitoring Specialist Jobs (NOW HIRING)

eBay, Inc.

AML Transaction Monitoring Specialist

Austin, TX · On-site

$85K - $105K/yr

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring ... The AML Transaction Monitoring Specialist will be a foundational contributor to the Transaction ...

previous pagenext page

Showing results 21-40

All JobsCustomer Monitoring Specialist Jobs

Customer Monitoring Specialist information

See salary details

$11

$19

$29

How much do customer monitoring specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer monitoring specialist in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is a customer monitoring specialist?

Customer Monitoring Specialists are professionals responsible for overseeing customer interactions and activities to ensure service quality, security, and compliance. They monitor customer accounts, transactions, or communications—often in industries like finance, technology, or call centers—to detect suspicious behavior or potential issues. These specialists may analyze data, generate reports, and escalate concerns as needed. Their work helps organizations protect customers, maintain regulatory standards, and improve overall customer experience.

How does a customer monitoring specialist typically interact with other departments to address customer issues?

Customer Monitoring Specialists regularly collaborate with teams such as technical support, account management, and cybersecurity to quickly address and resolve customer concerns. When monitoring customer activity and identifying potential issues, specialists escalate incidents to the relevant departments and provide detailed reports to facilitate a swift resolution. This role requires strong communication skills and the ability to work cross-functionally, ensuring customers receive timely assistance and their accounts remain secure.

What are the key skills and qualifications needed to thrive as a customer monitoring specialist, and why are they important?

To thrive as a Customer Monitoring Specialist, you need strong analytical abilities, attention to detail, and a background in customer service or risk management. Familiarity with monitoring software, CRM platforms, and data analysis tools is typically required, along with relevant certifications in fraud detection or security if applicable. Excellent communication, problem-solving, and critical thinking skills help you effectively identify and resolve issues. These competencies are crucial for maintaining customer trust, ensuring compliance, and proactively mitigating potential risks.

What is the difference between Customer Monitoring Specialist vs Customer Service Representative?

AspectCustomer Monitoring SpecialistCustomer Service Representative
Primary FocusMonitoring customer activity, identifying issues, and preventing fraudAssisting customers with inquiries, complaints, and product information
Required SkillsAnalytical skills, attention to detail, knowledge of monitoring toolsCommunication skills, problem-solving, product knowledge
Work EnvironmentFinancial institutions, online platforms, security teamsRetail, call centers, service departments
Common CertificationsCustomer service or security certifications often preferredCustomer service certifications often preferred

While both roles involve customer interaction, the Customer Monitoring Specialist primarily focuses on analyzing customer activity to detect issues or fraud, whereas the Customer Service Representative handles direct customer inquiries and support. The roles share some skills but differ in their core responsibilities and work environments.

More about Customer Monitoring Specialist jobs

What job categories do people searching Customer Monitoring Specialist jobs look for?

The top searched job categories for Customer Monitoring Specialist jobs are:

Customer Monitoring Specialist jobs near you
Infographic showing various Customer Monitoring Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Infrastructure Observability and Monitoring Specialist

CACI International, Inc.

Chantilly, VA • On-site

$103K - $218K/yr

Full-time

Medical, Retirement, PTO

Re-posted 20 days ago

Job description

Job Title: Infrastructure Observability and Monitoring Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
The Opportunity:
The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.
CACI is looking for an experienced, innovative, and motivated Infrastructure Observability and Monitoring Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency.
The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.
Responsibilities:
  • Designs and configures infrastructure monitoring tools and services to promote real-time access to system alerts, cyber status, events, and other data collection that informs Operations teams and Government stakeholders
  • Monitors and manages user and group access to tools, dashboards, reports, and data
  • Collaborates with other engineers and Operations teams on requirements, APIs, and other data collection techniques and correlations on integrated infrastructure usage, alert thresholds, and potential aggregation for automated ticket creation
  • Designs tests using simulations, physical components, and synthetic data transactions to enable Lab-based and in-production validation of system health, availability, and performance
  • Develops clear and complete documentation for monitoring solutions, analytic platforms, and related activities
  • Provides Tier 3 engineering support for all monitoring and management solutions to meet SLA requirements

Qualifications:
Required:
  • Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start
  • DOD 8140 Certification applicable to role (minimum Security+)
  • An AA and 14+ years of experience, BS/BA and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experience
  • Minimum 6 years of hands-on experience designing, integrating, validating, and implementing infrastructure monitoring and management solution
  • Practical experience with Splunk, SolarWinds, NETSCOUT, NNMi, HPNA, Cisco Catalyst, ScienceLogic or other infrastructure monitoring and management platforms
  • Willingness to learn new skills and new technologies.

Desired:
  • Degree in Science, Technology, or Engineering
  • Familiarity with IC ITE services and classified environments
  • Practical experience with ServiceNow or other ITSM systems
  • Practical experience with Tableau, and other reporting or dashboard engines
  • ITIL 4 Foundation Certification

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$103,800 - $218,100
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply