ZipRecruiter

Log In

1

Customer Support Center Jobs (NOW HIRING)

Movement Mortgage

As a Customer Support Center Specialist I, you will be a contributing part in creating an excellent customer experience and a fun work environment. You will be responsible for managing the ...

next page

Showing results 1-20

All JobsCustomer Support Center Jobs

Customer Support Center information

See salary details

$12

$19

$28

How much do customer support center jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer support center in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Support Center?

A Customer Support Center is a dedicated team or department within a company that provides assistance to customers with their inquiries, technical issues, complaints, or product-related questions. These centers can operate via phone, email, chat, or social media to ensure customer satisfaction and resolve problems efficiently. The main goal of a Customer Support Center is to deliver a positive experience, build customer loyalty, and support the overall success of the business.

What are the key skills and qualifications needed to thrive in a Customer Support Center, and why are they important?

To thrive in a Customer Support Center, you need strong problem-solving abilities, effective communication skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude help individuals stand out when addressing diverse customer needs. These skills and qualities are essential for delivering efficient, high-quality service and maintaining customer satisfaction in a fast-paced environment.

What are some common challenges faced in a Customer Support Center role, and how can they be managed effectively?

Working in a Customer Support Center often involves managing high call volumes, handling difficult customer interactions, and balancing multiple tasks simultaneously. Effective time management, strong communication skills, and resilience are key to navigating these challenges. Many teams provide ongoing training, peer support, and access to knowledge bases to help staff address customer needs efficiently. Emphasizing teamwork and regularly sharing best practices can also make the work environment more supportive and collaborative.
More about Customer Support Center jobs
What job categories do people searching Customer Support Center jobs look for? The top searched job categories for Customer Support Center jobs are:
Customer Support Center jobs near you
Infographic showing various Customer Support Center job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 23% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Customer Support Center Supervisor

Customer Support Center Supervisor

Virginia Beach City Public Schools

Virginia Beach, VA • On-site

$59K - $85K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 12 days ago

Virginia Beach City Public Schools rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

225th of 545 rated elementary and secondary schools

Job description

Classified - Position - IT Positions
Job Number 3700270716
Start Date
Open Date 05/28/2026
Closing Date 06/18/2026
GENERAL RESPONSIBILITIES
Responsible for providing top-quality customer service, troubleshooting applications, networks and hardware, and supervising Customer Support Center staff.
ESSENTIAL FUNCTIONS
(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)
  • Report to Coordinator, Customer Support and Quality Assurance
  • Respond to users and parents via phone, computer, or walk-in to assist in troubleshooting applications, networks and hardware issues to identify resolution and support various VBCPS purchased software and applications.
  • Completely documents user issues and resolutions in the service desk application using identified DOT procedures.
  • Collaborate with other DOT teams to resolve technical issues and provide technical assistance to Customer Support Center staff.
  • Work as a team member to complete tasks and deliverables on time.
  • Address users in a courteous and professional manner.
  • Manage time and assignments effectively and efficiently.
  • Support Customer Support Center staff members needing assistance with solving user requests.
  • Responsible for Customer Support Center staff members meeting deadlines.
  • Monitor call volume and service desk tickets in the Customer Support Center unassigned queue and adjust as needed.
  • Verify and edit assignments and reports prepared by Customer Support Center staff for accuracy before delivery to the Coordinator, Customer Support and Quality Assurance.
  • Collaborate with Coordinator, Customer Support and Quality Assurance to schedule and facilitate meetings geared towards continuous service improvement and issue resolution.
  • Perform related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES
Must have a thorough knowledge of standard office practices, procedures, and equipment; thorough knowledge of school system routines and procedures knowledge and proficiency in the Microsoft Office suite, service desk applications, user account maintenance tools; and general awareness of student information and grade book systems. Must have the ability to establish and maintain effective working relationships with staff and division personnel; ability to communicate effectively orally and in writing; ability to work under pressure; ability to organize and perform work independently; ability to interact with the public effectively and present in front of large groups; ability to plan and supervise the work of others.
EDUCATION AND EXPERIENCE
Required: Must have a high school diploma or GED.
Preferred: Associate degree and supervisory and project/task management experience
PHYSICAL REQUIREMENTS
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Frequent sitting, walking, bending, grasping, fingering, repetitive motion, and reaching. Occasional standing and stooping. Work involves moderate exposure to loud noises. Ability to lift 20 pounds frequently and up to 50 pounds occasionally. Requires timely and regular adherence to established work schedules.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks.
SPECIAL REQUIREMENTS
Possession of a valid driver's license.
Regular and reliable attendance is an essential function of this position.
Reports To Director of Technology
Full Time or Part Time? Full Time
Job Posting Link https://resources.finalsite.net/images/v1706885819/vbschoolscom/jqfhtkdpit2ouzw6vsba/CSCSup.pdf
Salary Range: From/To
Salary range: $59,916-$85,938
Compensation will be based on job-related creditable years of full-time, verified work experience. The entry-level rate will be awarded at the time of hire. Upon the return of employment verification forms from the candidate's current and previous employers, the rate will be adjusted if creditable full-time experience is confirmed.
VBCPS offers a full range of benefits including health insurance, paid life insurance, paid sick/annual leave, tuition reimbursement, professional development and membership in the Virginia Retirement System.
Unified Experience Based Step Pay Scale: U16
FTE 1.000
Start Date 2026-2027 School Yr
Additional Job Information
All applicants, both internal and external, must attach a current detailed resume to your electronic application.

What Virginia Beach City Public Schools employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply