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How much do customer support center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer support center in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Support Center?

A Customer Support Center is a dedicated team or department within a company that provides assistance to customers with their inquiries, technical issues, complaints, or product-related questions. These centers can operate via phone, email, chat, or social media to ensure customer satisfaction and resolve problems efficiently. The main goal of a Customer Support Center is to deliver a positive experience, build customer loyalty, and support the overall success of the business.

What are the key skills and qualifications needed to thrive in a Customer Support Center, and why are they important?

To thrive in a Customer Support Center, you need strong problem-solving abilities, effective communication skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude help individuals stand out when addressing diverse customer needs. These skills and qualities are essential for delivering efficient, high-quality service and maintaining customer satisfaction in a fast-paced environment.

What are some common challenges faced in a Customer Support Center role, and how can they be managed effectively?

Working in a Customer Support Center often involves managing high call volumes, handling difficult customer interactions, and balancing multiple tasks simultaneously. Effective time management, strong communication skills, and resilience are key to navigating these challenges. Many teams provide ongoing training, peer support, and access to knowledge bases to help staff address customer needs efficiently. Emphasizing teamwork and regularly sharing best practices can also make the work environment more supportive and collaborative.
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Customer Support Center jobs near you
Infographic showing various Customer Support Center job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 23% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Representative, Support Center

Representative, Support Center

Molina Healthcare

Hattiesburg, MS • On-site

$21.65 - $28.82/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Molina Healthcare rating

8.0

Company rating: 8.0 out of 10

Based on 192 frontline employees who took The Breakroom Quiz

145th of 260 rated insurance

Job description

JOB DESCRIPTION Job Summary

Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience.

Essential Job Duties

Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business. 
Conducts various surveys related to health assessments and member/provider satisfaction.
Accurately documents pertinent details related to member or provider inquiries. 
Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives.
Proactively engages and collaborates with various internal/external stakeholders.
Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.
 

Required Qualifications

Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
Customer service skills.
Data processing experience.
Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
Effective verbal and written communication skills. 
Basic proficiency in Microsoft Office suite and applicable software programs.
 

Preferred Qualifications

Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
Call center experience.
Managed care/health care experience.
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To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $21.65 - $28.82 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Employment Type: Full Time

What Molina Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Molina Healthcare

Sourced by ZipRecruiter

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Long Beach, CA, US

Year founded

1980

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