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Director Customer Operations Jobs in Florida (NOW HIRING)

Simpro

Director of Customer Operations

Miami, FL · On-site

Director Of Customer Operations The Director of Customer Operations will be the strategic partner to the CCO, global Customer (Account Management, Lifecycle Services & Support) teams and the Customer ...

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Director Customer Operations information

See Florida salary details

$25.4K

$80.5K

$134.1K

How much do director customer operations jobs pay per year?

As of Aug 9, 2026, the average yearly pay for director customer operations in Florida is $80,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $101,300.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What are the most commonly searched types of Customer Operations jobs in Florida? The most popular types of Customer Operations jobs in Florida are:
What are popular job titles related to Director Customer Operations jobs in Florida? For Director Customer Operations jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Director Customer Operations jobs in Florida look for? The top searched job categories for Director Customer Operations jobs in Florida are:
What cities in Florida are hiring for Director Customer Operations jobs? Cities in Florida with the most Director Customer Operations job openings:
Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Florida as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $80,469 per year, or $38.7 per hour.

Director of Customer Operations

Simpro

Miami, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

Director Of Customer Operations

The Director of Customer Operations will be the strategic partner to the CCO, global Customer (Account Management, Lifecycle Services & Support) teams and the Customer Marketing team. The director manages a small team of operations analysts, providing key insights to stakeholders using operational and financial metrics.

What You'll Do
  • Coordinate across functions to optimize operations and remove friction in the customer & customer marketing organizations, optimizing returns on investment
  • Own business inspections, root cause and corrective actions, weekly "run-the-business" meetings and quarterly business reviews
  • Conduct ad-hoc analysis of business and customer data
  • Liaise with Finance on budgets and then translate them to operational targets for the Customer & Customer Marketing teams
  • Drive the Customer 'go-to-market' plan, to include capacity planning, compensation plan design, quotas and operational target setting to ensure targets are achieved
  • Develop a deep understanding of Customer segments and metrics, historical trends and attainment vs. our plan and operational targets
  • Ensure that customer retention and growth is predictable and on target by tracking daily and weekly progress vs. business targets
  • Enable our Chief Customer Officer & Chief Marketing Officer to efficiently manage and scale their business
What You'll Bring
  • Business Acumen - Knows how a business works. Committed to the success of the company and customers. Big picture mindset. Understands how different functions interrelate.
  • Administration - Effectively manages and organizes tasks and responsibilities. High attention to detail. Completes tasks in a timely and accurate manner. Able to prioritize and manage time well.
  • Decision Quality - Able to make sound decisions that keeps the organization moving forward. Uses data and business insights. Avoids 'groupthink'. Is rational and objective, and takes into account ethical and moral considerations.
  • Drive For Excellence - Pursues high standards and exceptional performance. Motivates others to do their best and achieve goals. Take ownership of their work and inspire others through their commitment to excellence.
  • Global Perspective - Understands a global business with consideration for the factors surrounding this. Considers diverse perspectives and understands how they influence global dynamics.
  • Influence - Relationship building. Persuasion skills. Credibility. Uses data to support arguments. Able to identify who has influence on decisions. Maintains good relationships with internal network.
What We Can Offer You
  • Responsible Time Off
  • Comprehensive medical, dental, vision package with 100% employer paid options
  • Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D and Disability Insurance available to purchase.
  • Wellness Challenge App, Diabetes Prevention App, and Health Hub App
  • 401k/Retirement Plan with 6% employer match
  • Generous Parental Leave Program
  • Paid Volunteer Leave Days
  • Public Holiday Exchange Scheme
  • Talent Referral Program – get rewarded for referring a friend to join our team!
  • Diverse training & internal networking opportunities across all of our product lines
  • Opportunities for career progression and development
  • Service recognition awards
  • Click here to find out more about working at Simpro Group!

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.

*Please note, no agencies will be accepted in the recruitment of this role.

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