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Director Customer Operations Jobs in Florida (NOW HIRING)

VITAS Healthcare

CCC Sr Dir Customer Service

Miramar, FL · On-site

$17.50 - $24.25/hr

The VITAS Healthcare Telecare Sr Director of Customer Service is a professional customer service ... Proactively identifies operational efficiency and customer service enhancement opportunities.

VITAS Healthcare

CCC Sr Dir Customer Service

Miramar, FL · On-site

$17.50 - $24.25/hr

The VITAS Healthcare Telecare Sr Director of Customer Service is a professional customer service ... Proactively identifies operational efficiency and customer service enhancement opportunities.

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All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Florida

Director Customer Operations information

See Florida salary details

$25.4K

$80.5K

$134.1K

How much do director customer operations jobs pay per year?

As of Jul 28, 2026, the average yearly pay for director customer operations in Florida is $80,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $101,300.00 per year, depending on experience, location, and employer.

What is a Director Customer Operations job?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What jobs pay 500,000 a year in the US?

In the US, executive roles such as Chief Executive Officers, Chief Operating Officers, and certain specialized medical and legal professionals can earn annual salaries of $500,000 or more. High-level sales executives, investment bankers, and some technology executives with stock options or bonuses may also reach this compensation level.

What are the main challenges a Director Customer Operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the Director Customer Operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Vice President of Customer Operations or Chief Customer Officer, which can offer salaries exceeding $150,000 annually. These roles often require extensive experience, strategic leadership skills, and a strong understanding of customer experience management tools and metrics.

What jobs in the US pay 300,000 a year?

For a Director of Customer Operations, annual salaries of $300,000 or more are common in large organizations or industries such as technology, finance, and healthcare, especially with extensive experience and leadership responsibilities. Compensation often includes bonuses, stock options, or other incentives, and reaching this level typically requires advanced skills in management, strategic planning, and customer experience. High-paying roles in this field are usually found in senior management or executive positions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM systems. This role requires strong leadership, communication skills, and a deep understanding of customer needs and business goals.
What are the most commonly searched types of Customer Operations jobs in Florida? The most popular types of Customer Operations jobs in Florida are:
What are popular job titles related to Director Customer Operations jobs in Florida? For Director Customer Operations jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Director Customer Operations jobs in Florida look for? The top searched job categories for Director Customer Operations jobs in Florida are:
What cities in Florida are hiring for Director Customer Operations jobs? Cities in Florida with the most Director Customer Operations job openings:
Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Florida as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $80,469 per year, or $38.7 per hour.
Director, Customer Experience Operations

Director, Customer Experience Operations

WellDyne

Lakeland, FL

$100K - $120K/yr

Full-time

Posted 6 days ago

WellDyne rating

5.5

Company rating: 5.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description


Summary
The Director, Customer Experience Operations sits within Customer Care and serves as a critical conduit between internal operations and cross-functional partners, including Client Services, IT, and other support teams. This role is responsible for ensuring alignment across stakeholders to deliver seamless client experiences, drive operational performance, and resolve issues effectively. By bridging communication, translating client and customer needs into actionable plans, and leading cross-functional coordination, the Director plays a key role in enhancing service delivery, supporting program success, and maintaining strong client relationships. (This role may or may not have direct reports).
Essential Duties and Responsibilities
  • Lead and facilitate client call calibrations to ensure alignment on quality standards, expectations, and performance outcomes.
  • Manage and conduct Quarterly Business Reviews (QBRs), providing insights, performance metrics, and strategic recommendations to clients.
  • Collaborate with cross-functional teams to gather, define, and document client requirements, supporting the setting up of new programs and successful implementations.
  • Oversee vendor management, including ownership of external partner relationships with a focus on performance monitoring, reporting, and continuous improvement.
  • Scope and define VCP (Voice/Customer Platform) projects, serving as the primary interface with technology teams to ensure accurate requirements and successful execution.
  • Drive performance management initiatives, partnering with supervisors and managers to improve key operational metrics such as Average Handle Time (AHT), quality, and overall service delivery.
  • Own and manage client escalations, conducting deep-dive analysis to determine root cause, assess business impact, and drive corrective actions through to resolution.
  • Identify systemic issues and recurring trends, prioritizing the highest-impact opportunities and partnering with cross-functional teams to implement sustainable solutions.
  • Proactively chase down resolution paths across teams, ensuring accountability, timely follow-up, and clear communication to stakeholders and clients.
  • Analyze performance data and operational trends to identify opportunities for improvement and enhance client satisfaction.
  • Provide leadership coverage for the VP and Senior Director, ensuring continuity of operations, decision-making, and team support as needed.
  • Foster strong client relationships through proactive communication, issue resolution, and continuous alignment on business goals.
  • Provides leadership and guidance to team members and cross-functional partners and may assume direct people management responsibilities as required.
  • Additional duties as assigned.

Education and Experience
  • Bachelor’s degree in business administration, Communications, or a related field preferred (or equivalent work experience).
  • 10+ years of leadership experience in client experience, customer operations, or call center management.
  • Proven experience managing client relationships and leading performance-driven initiatives.
  • Experience handling complex escalations and root cause analysis in a client-facing environment.
  • Experience with vendor/outsourced partner management strongly preferred.
  • Demonstrated experience supporting program implementations and cross-functional project work.
  • Experience leading and motivating teams, both through direct reporting relationships and through influence in a cross-functional environment.

Knowledge, Skills and Abilities
  • Strong understanding of call center operations, performance metrics (AHT, quality, NPS, etc.), and continuous improvement practices.
  • Advanced problem-solving and root cause analysis skills, with the ability to translate findings into actionable solutions.
  • Excellent client-facing communication and presentation skills, including experience leading QBRs and managing escalations.
  • Ability to prioritize and manage high-impact issues under pressure, ensuring timely resolution and stakeholder satisfaction.
  • Strong project management and organizational skills, with the ability to manage multiple priorities simultaneously.
  • Experience collaborating with technology teams to scope and implement solutions.
  • Proven ability to influence and coach leaders (supervisors/managers) to drive performance improvements.
  • Strong analytical skills with the ability to interpret data and identify trends.
  • Ability to build and maintain relationships with internal stakeholders, clients, and external vendors.
  • High level of adaptability and ability to operate effectively in a fast-paced, evolving environment.

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