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Director Customer Operations Jobs in Florida (NOW HIRING)

SubBase

Customer Success Director

Fort Lauderdale, FL · On-site

$120 - $160/hr

About the role SubBase is looking for a Customer Success Director to own the post-sale relationship ... Build and execute account success plans aligned to each customer's operational and business goals.

Alba Wheels Up

Director, Operations

Miami, FL · On-site

$140K - $190K/yr

The Director of Operations is responsible for overseeing all aspects of customs operations, including brokerage, transportation, customer service, and administrative functions within their regional ...

OMEGA, Inc.

Operations Director

Pompano Beach, FL · On-site

$125 - $150/hr

We focus on our customers and are proud of the difference our technology makes. We partner with ... The Operations Director for CCRT, Pompano Beach is responsible for the strategic oversight and ...

Pura Vida Miami

Director, Operations

Miami, FL

The Director of Operations will oversee the day-to-day operations and strategic direction of ... Customer Experience: Track customer feedback metrics across the region and implement targeted ...

PURA VIDA MIAMI

Director, Operations

Miami, FL · On-site

The Director of Operations will oversee the day-to-day operations and strategic direction of ... Customer Experience: Track customer feedback metrics across the region and implement targeted ...

FiOptix

Director/Operations

Orlando, FL · On-site

$120K - $160K/yr

Direct all projects within the assigned market to meet or exceed customer expectations, quality standards, and expected margins * Review financial and operational performance data to monitor and ...

Spectris

Operations Director

Pompano Beach, FL · On-site

We focus on our customers and are proud of the difference our technology makes. We partner with ... The Operations Director for CCRT, Pompano Beach is responsible for the strategic oversight and ...

Danaher

Operations Director

Deland, FL

Our products serve diverse, global customer needs across a wide range of applications to advance ... The Operations Director is responsible for oversight of activities in production and manufacturing.

Danaher

Operations Director

Deland, FL · On-site

Our products serve diverse, global customer needs across a wide range of applications to advance ... The Operations Director is responsible for oversight of activities in production and manufacturing.

Standard Aero

Director, Operations

Miami, FL · On-site

$100 - $150/hr

... Director of Operations - You'll partner with the Senior Leadership team in a leading aerospace ... customer demand, shop capacity, and execution. What you'll do: * Lead and develop a ...

StandardAero

Director, Operations

Miami, FL · On-site

... Director of Operations , you'll partner with the Senior Leadership team in a leading aerospace ... customer demand, shop capacity, and execution. What you'll do : * Lead and develop a high ...

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Showing results 41-60

All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Florida

Director Customer Operations information

See Florida salary details

$25.4K

$80.5K

$134.1K

How much do director customer operations jobs pay per year?

As of Aug 23, 2026, the average yearly pay for director customer operations in Florida is $80,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $101,300.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Florida?

The most popular types of Customer Operations jobs in Florida are:

What are popular job titles related to Director Customer Operations jobs in Florida?

For Director Customer Operations jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Florida look for?

The top searched job categories for Director Customer Operations jobs in Florida are:

What cities in Florida are hiring for Director Customer Operations jobs?

Cities in Florida with the most Director Customer Operations job openings:

Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Florida as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $80,469 per year, or $38.7 per hour.

Customer Support Representative

FIRST NATION GROUP LLC

Fort Myers, FL • On-site

$15 - $20.25/hr

Full-time

Re-posted 4 hours ago

Job description

Position Overview: The Customer Support is responsible for responding to telephone, email, and fax inquiries related to products, product availability, pricing, and order status. This role processes daily orders received through phone, email, fax, and electronic systems, including all required documentation and associated paperwork. The position requires regular interaction with internal team members, various departments within the Company, Veterans Administration (VA) personnel, customers, and individual veterans to ensure timely and accurate customer support.

Responsibilities: Accurately enters and updates patient and order information received through phone calls, emails, faxes, portals, and other communication channels Reviews documentation for completeness and follows established procedures for order processing Responds to inquiries regarding order status, backorder status, shipping updates, missing documentation, payment information, and customer support issues Coordinates and completes required documentation for returns to the Company and external vendors Maintains confidentiality of patient information in accordance with Company policy and HIPAA regulations May be responsible for sending quotes to customers as needed May assist with kit fulfillment processes to ensure accurate and appropriate supplies are provided to veterans In the absence of the Customer Operations Director, this role may be required to inquiries and access and or present information to external audit agencies, including the Accreditation Commission for Health Care (ACHC) or Medicare Supervisory Responsibilities: This position does not supervise other employees.

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