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Customer Operations Assistant Jobs (NOW HIRING)

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Customer Operations Specialist Location: Elmhurst, IL *must be based within a 1-2 hr drive to/from ... The Specialist will support end-to-end order execution, assist with logistics coordination, and ...

Merchology

Customer Operations Specialist

Plymouth, MN · On-site

Customer Store & Program Support * Assist with the setup of inventory for custom sites. * Ensure ... Act as a key operational point of contact for customer program needs. * Provide updates on order ...

Hertz

Customer Operations Manager

Kansas City, MO · On-site

$50K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

Hertz

Customer Operations Manager

Milwaukee, WI · On-site

$50K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

Hertz

Customer Operations Manager

Cheektowaga, NY · On-site

$129K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Customer Operations Specialist Location: Elmhurst, IL *must be based within a 1-2 hr drive to/from ... The Specialist will support end-to-end order execution, assist with logistics coordination, and ...

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Customer Operations Assistant information

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How much do customer operations assistant jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for customer operations assistant in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Assistant, and why are they important?

To thrive as a Customer Operations Assistant, you generally need strong communication, organizational, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with CRM systems, order management software, and Microsoft Office Suite is typically required. Attention to detail, patience, and a customer-centric attitude help individuals excel in supporting clients and collaborating with internal teams. These abilities are crucial for ensuring efficient operations, high customer satisfaction, and seamless service delivery.

What is the difference between Customer Operations Assistant vs Customer Service Representative?

AspectCustomer Operations AssistantCustomer Service Representative
Primary FocusSupports operational processes, order management, and backend functionsHandles direct customer inquiries, complaints, and service issues
Work EnvironmentOffice setting, often behind the scenesFrontline, interacting directly with customers
Required SkillsAdministrative skills, familiarity with CRM and order systemsCommunication skills, problem-solving, customer interaction

While both roles involve customer interaction, the Customer Operations Assistant primarily focuses on supporting operational tasks and backend processes, whereas the Customer Service Representative directly engages with customers to resolve issues and provide support. Both roles are essential in customer-focused industries but serve different functions within the customer experience.

How does a Customer Operations Assistant typically collaborate with other departments to resolve customer issues?

Customer Operations Assistants often act as a bridge between customers and internal teams such as sales, technical support, and logistics. When addressing customer inquiries or concerns, they may need to coordinate with these departments to gather information, expedite solutions, or communicate updates. Effective communication and organization skills are essential, as the role requires tracking issue progress and ensuring follow-up. This collaboration not only helps resolve customer issues efficiently but also provides valuable feedback to improve overall service processes.

What are Customer Operations Assistants?

Customer Operations Assistants are professionals who support the daily operations of a company’s customer service or operations department. They handle administrative tasks such as processing orders, responding to customer inquiries, maintaining records, and coordinating between different teams to ensure smooth service delivery. Their role is essential in ensuring customer satisfaction and efficient workflow within the organization. Customer Operations Assistants often use communication, problem-solving, and organizational skills to address customer needs and assist in resolving any operational issues.
What cities are hiring for Customer Operations Assistant jobs? Cities with the most Customer Operations Assistant job openings:
What are the most commonly searched types of Customer Operations jobs? The most popular types of Customer Operations jobs are:
What states have the most Customer Operations Assistant jobs? States with the most job openings for Customer Operations Assistant jobs include:
Customer Operations Assistant jobs near you
Infographic showing various Customer Operations Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,222 per year, or $19.8 per hour.
Operations Assistant, Customer Care

Operations Assistant, Customer Care

INTERNATIONAL COSMETICS & PERFUMES

Manhattan, NY • On-site

$51K - $64K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

POSITION: Operations Assistant, Customer Care
REPORTS TO: Manager, Customer Care
LOCATION: New York, NY (Hybrid)
OVERVIEW: The Operations Assistant – Customer Care supports the Customer Care Manager by ensuring efficient operational processes, monitoring key performance indicators (KPIs), and facilitating cross-functional communication between the customer care team and warehouse operations. This role is responsible for tracking customer experience metrics such as CSAT, managing operational workflows, and leveraging systems including SAP, eVisibility, Shopify, and Gorgias to maintain seamless order and customer support operations.
Why Work With Us? We care about our team members, and we offer a competitive salary of $51,000.00 - $64,000.00 benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more!
CORE RESPONSIBILITIES
Operational Support
  • Assist the Customer Care Manager with daily operational activities and process improvements within the customer care function.
  • Monitor workflows to ensure efficient resolution of customer inquiries, order issues, and fulfillment-related escalations.
  • Identify operational gaps and recommend solutions to improve efficiency and customer satisfaction.

KPI Monitoring & Reporting
  • Track and analyze KPIs related to customer experience, including CSAT, response times, resolution rates, and operational performance metrics.
  • Maintain dashboards and generate regular reports for leadership review.
  • Highlight trends, risks, or opportunities and propose actionable recommendations.
  • Cross-Functional Communication
  • Serve as the primary liaison between the customer care team and warehouse operations.
  • Coordinate with warehouse teams to resolve order discrepancies, fulfillment issues, returns, and inventory-related concerns.
  • Ensure timely communication and follow-up across departments.

Systems & Tools Management
  • Utilize and maintain operational systems such as SAP, eVisibility, Shopify, and Gorgias to manage orders, customer communications, and workflow tracking.
  • Support data accuracy and system updates related to customer care operations.
  • Assist in optimizing system usage and documenting best practices.

CORE REQUIREMENTS
  • Bachelor’s Degree in Business or a related field
  • 2-3 years experience in customer care operations, logistics coordination, or operational support roles.
  • Strong analytical skills with experience monitoring KPIs and performance metrics (e.g., CSAT).
  • Familiarity with SAP, Shopify, Gorgias, eVisibility, or similar CRM/ERP systems preferred.
  • Excellent communication and cross-functional collaboration skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment

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