ZipRecruiter

Log In

1

Customer Operations Assistant Jobs (NOW HIRING)

Aep

Customer Operations Supv

Hurricane, WV

$74K - $93K/yr

Assess, recommend, and assist with the development of training materials for the customer operations center. * Assist in the development and implementation of policy and procedure improvements and ...

New

Merchology

Customer Operations Specialist

Plymouth, MN · Hybrid

Customer Store & Program Support * Assist with the setup of inventory for custom sites. * Ensure ... Act as a key operational point of contact for customer program needs. * Provide updates on order ...

Hertz

Customer Operations Manager

Milwaukee, WI · On-site

$50K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

Hertz

Customer Operations Manager

Cheektowaga, NY · On-site

$129K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

New

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Customer Operations Specialist Location: Elmhurst, IL *must be based within a 1-2 hr drive to/from ... The Specialist will support end-to-end order execution, assist with logistics coordination, and ...

next page

Showing results 1-20

All JobsCustomer Operations JobsCustomer Operations Assistant Jobs

Customer Operations Assistant information

See salary details

$11

$19

$30

How much do customer operations assistant jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for customer operations assistant in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Assistant, and why are they important?

To thrive as a Customer Operations Assistant, you generally need strong communication, organizational, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with CRM systems, order management software, and Microsoft Office Suite is typically required. Attention to detail, patience, and a customer-centric attitude help individuals excel in supporting clients and collaborating with internal teams. These abilities are crucial for ensuring efficient operations, high customer satisfaction, and seamless service delivery.

What is the difference between Customer Operations Assistant vs Customer Service Representative?

AspectCustomer Operations AssistantCustomer Service Representative
Primary FocusSupports operational processes, order management, and backend functionsHandles direct customer inquiries, complaints, and service issues
Work EnvironmentOffice setting, often behind the scenesFrontline, interacting directly with customers
Required SkillsAdministrative skills, familiarity with CRM and order systemsCommunication skills, problem-solving, customer interaction

While both roles involve customer interaction, the Customer Operations Assistant primarily focuses on supporting operational tasks and backend processes, whereas the Customer Service Representative directly engages with customers to resolve issues and provide support. Both roles are essential in customer-focused industries but serve different functions within the customer experience.

How does a Customer Operations Assistant typically collaborate with other departments to resolve customer issues?

Customer Operations Assistants often act as a bridge between customers and internal teams such as sales, technical support, and logistics. When addressing customer inquiries or concerns, they may need to coordinate with these departments to gather information, expedite solutions, or communicate updates. Effective communication and organization skills are essential, as the role requires tracking issue progress and ensuring follow-up. This collaboration not only helps resolve customer issues efficiently but also provides valuable feedback to improve overall service processes.

What are Customer Operations Assistants?

Customer Operations Assistants are professionals who support the daily operations of a company’s customer service or operations department. They handle administrative tasks such as processing orders, responding to customer inquiries, maintaining records, and coordinating between different teams to ensure smooth service delivery. Their role is essential in ensuring customer satisfaction and efficient workflow within the organization. Customer Operations Assistants often use communication, problem-solving, and organizational skills to address customer needs and assist in resolving any operational issues.
What cities are hiring for Customer Operations Assistant jobs? Cities with the most Customer Operations Assistant job openings:
What are the most commonly searched types of Customer Operations jobs? The most popular types of Customer Operations jobs are:
What states have the most Customer Operations Assistant jobs? States with the most job openings for Customer Operations Assistant jobs include:
Customer Operations Assistant jobs near you
Infographic showing various Customer Operations Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,222 per year, or $19.8 per hour.

Customer Service Representative | Specialty Accounts

Customer Operations

Charlotte, NC • On-site

$15 - $20.50/hr

Full-time

Posted 6 days ago

New

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

JOB SUMMARY

Specialty Accounts is responsible for the administration and audit of Specialty and Employee Accounts, Equipment Research, Regulatory and Special Handling. The Specialist position has occasional contact with customers.


MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently supports all efforts to simplify and enhance the customer experience. Audits various department reports to maintain billing system integrity. Performs various forms of customer research within the billing system and/or ticketing system. Addresses and troubleshoots escalated customer issues. Processes customer account adjustments. Performs equipment movement and/or customer order entry within company billing system based upon request. Provides support to internal and external customers. Maintains various departmental databases. Performs other duties as requested.


Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English Ability to communicate effectively, both written and verbally

Ability to prioritize and organize effectively Ability to use critical thinking in complex situations

Demonstrated interpersonal skills with leadership aspirations to assist in motivating peers

Proven ability to mentor and coach team members Knowledge of CSG/ICOMS billing system

Required Education

College course work in business or related field or equivalent combination of education and experience

Required Related Work Experience and Number of Years

Customer service experience - 3

Telephone, Video, Internet Experience - 2

Data Entry Experience - 2


CAM120 2026-76770 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English Ability to communicate effectively, both written and verbally

Ability to prioritize and organize effectively Ability to use critical thinking in complex situations

Demonstrated interpersonal skills with leadership aspirations to assist in motivating peers

Proven ability to mentor and coach team members Knowledge of CSG/ICOMS billing system

Required Education

College course work in business or related field or equivalent combination of education and experience

Required Related Work Experience and Number of Years

Customer service experience - 3

Telephone, Video, Internet Experience - 2

Data Entry Experience - 2

Employment Type: Full Time

Apply