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Customer Operations Assistant Jobs in Georgia (NOW HIRING)

DIGITALPOiNTUSA

Operations Assistant

Atlanta, GA · On-site

Our company is experiencing tremendous growth and looking for a highly motivated Operations ... Customer service * Assist with video shoots Qualifications * Customer service preferred but not ...

DIGITALPOiNTUSA

Operations Assistant

Atlanta, GA · Remote

Our company is experiencing tremendous growth and looking for a highly motivated Operations ... Customer service * Assist with video shoots Qualifications * Customer service preferred but not ...

UNFI

Operations Assistant

Atlanta, GA · On-site

We serve over 43,000 customer locations with 200,000 different products. Our Warehouse associates ... and keeps operations up to date with policies and procedures, HR and Payroll • Collects ...

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ArcBest

Operations Assistant, Part-time

Atlanta, GA · On-site

... job The Operations Assistant, Casual performs a combination of clerical duties that require ... customer service, ABF offers best-in-class LTL transportation for companies of all sizes and ...

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Customer Operations Assistant information

What are the key skills and qualifications needed to thrive as a Customer Operations Assistant, and why are they important?

To thrive as a Customer Operations Assistant, you generally need strong communication, organizational, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with CRM systems, order management software, and Microsoft Office Suite is typically required. Attention to detail, patience, and a customer-centric attitude help individuals excel in supporting clients and collaborating with internal teams. These abilities are crucial for ensuring efficient operations, high customer satisfaction, and seamless service delivery.

What is the difference between Customer Operations Assistant vs Customer Service Representative?

AspectCustomer Operations AssistantCustomer Service Representative
Primary FocusSupports operational processes, order management, and backend functionsHandles direct customer inquiries, complaints, and service issues
Work EnvironmentOffice setting, often behind the scenesFrontline, interacting directly with customers
Required SkillsAdministrative skills, familiarity with CRM and order systemsCommunication skills, problem-solving, customer interaction

While both roles involve customer interaction, the Customer Operations Assistant primarily focuses on supporting operational tasks and backend processes, whereas the Customer Service Representative directly engages with customers to resolve issues and provide support. Both roles are essential in customer-focused industries but serve different functions within the customer experience.

How does a Customer Operations Assistant typically collaborate with other departments to resolve customer issues?

Customer Operations Assistants often act as a bridge between customers and internal teams such as sales, technical support, and logistics. When addressing customer inquiries or concerns, they may need to coordinate with these departments to gather information, expedite solutions, or communicate updates. Effective communication and organization skills are essential, as the role requires tracking issue progress and ensuring follow-up. This collaboration not only helps resolve customer issues efficiently but also provides valuable feedback to improve overall service processes.

What are Customer Operations Assistants?

Customer Operations Assistants are professionals who support the daily operations of a company’s customer service or operations department. They handle administrative tasks such as processing orders, responding to customer inquiries, maintaining records, and coordinating between different teams to ensure smooth service delivery. Their role is essential in ensuring customer satisfaction and efficient workflow within the organization. Customer Operations Assistants often use communication, problem-solving, and organizational skills to address customer needs and assist in resolving any operational issues.
What are the most commonly searched types of Customer Operations jobs in Georgia? The most popular types of Customer Operations jobs in Georgia are:
What cities in Georgia are hiring for Customer Operations Assistant jobs? Cities in Georgia with the most Customer Operations Assistant job openings:
Customer Operations Assistant jobs near you
Infographic showing various Customer Operations Assistant job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution.
Operations Assistant

Operations Assistant

Capital Investment Advisors

Atlanta, GA • On-site

Full-time

Re-posted yesterday

Job description

At Capital Investment Advisors (CIA), we strive to help the families we serve reach their goals by focusing on our specialty: Income Investing. We are a fee-only financial advisory and portfolio management firm headquartered in Atlanta with offices throughout the U.S. Our advisors in Georgia, Florida, Colorado, Texas, and Arizona provide clients with a full range of financial advice. Since 1996, CIA has been providing financial strategy and management tailored to the client’s individual circumstances and objectives.  

Our tight-knit team has a mix of financial advisors, investment professionals, customer service managers and associates, operations specialists, and business operations personnel working together to help create the best possible experience for our clients. Our Leadership Team is dedicated to employee growth both professionally and personally, and to making every CIA experience memorable. 

Operations Assistant 

We are looking for an Operations Assistant to join our growing team in Atlanta, Georgia. The ideal candidate is a go-getter who is task-oriented, loves learning new things, and is a self-motivated team player. 

The Operations Assistant is responsible for an array of operational duties that support the broader Client Service Team. A successful Operations Assistant may not have Financial Services experience but is passionate about learning the industry and building a long-term career with a values-driven organization.  

This role is based in our Atlanta office and is eligible for a hybrid work schedule after completion of a successful introductory period.   

Core Functions: 

  • Answer and route incoming client calls to the appropriate Client Service Associate/Manager or Investment Advisor 
  • Monitor inbound client account requests 
  • Support quarterly reporting 
  • Participate in Operations Team projects, when needed 

Qualifications & Skills: 

  • Bachelor’s degree, preferred 
  • 1-2 years of corporate work experience in customer service, operations, or administration or relevant university coursework and/or internship experience 
  • Client-first attitude 
  • Handles confidential and highly sensitive information with ultimate discretion  
  • Proven ability to work collaboratively with others  
  • Self-starter with the ability to execute tasks with little oversight    
  • Excellent ability to manage competing priorities     
  • Excellent communication and time management skills  
  • Proficiency in Word, Excel, PowerPoint, and Outlook  
  • Committed to a culture of compliance  
  • Exhibits the Capital Investment Advisors’ five Core Values in everything they do 

Capital Investment Advisors would like to thank all applicants, however, only those who qualify for an interview will be contacted. Capital Investment Advisors is committed to a policy of equal employment opportunity and will not discriminate against any applicant or employee based on race, color, religion, national origin, sex, age, disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local law. 

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