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Customer Operations Assistant Jobs in Georgia (NOW HIRING)

ArcBest

Operations Assistant, Part-time

Atlanta, GA · On-site

... job The Operations Assistant, Casual performs a combination of clerical duties that require ... customer service, ABF offers best-in-class LTL transportation for companies of all sizes and ...

Ritchie Bros.

Branch Operations Assistant

Lake City, GA · On-site

$21 - $24/hr

The Branch Operations Assistant addresses all customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager including all clerical duties needed in the office ...

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Customer Operations Assistant information

What are the key skills and qualifications needed to thrive as a Customer Operations Assistant, and why are they important?

To thrive as a Customer Operations Assistant, you generally need strong communication, organizational, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with CRM systems, order management software, and Microsoft Office Suite is typically required. Attention to detail, patience, and a customer-centric attitude help individuals excel in supporting clients and collaborating with internal teams. These abilities are crucial for ensuring efficient operations, high customer satisfaction, and seamless service delivery.

What is the difference between Customer Operations Assistant vs Customer Service Representative?

AspectCustomer Operations AssistantCustomer Service Representative
Primary FocusSupports operational processes, order management, and backend functionsHandles direct customer inquiries, complaints, and service issues
Work EnvironmentOffice setting, often behind the scenesFrontline, interacting directly with customers
Required SkillsAdministrative skills, familiarity with CRM and order systemsCommunication skills, problem-solving, customer interaction

While both roles involve customer interaction, the Customer Operations Assistant primarily focuses on supporting operational tasks and backend processes, whereas the Customer Service Representative directly engages with customers to resolve issues and provide support. Both roles are essential in customer-focused industries but serve different functions within the customer experience.

How does a Customer Operations Assistant typically collaborate with other departments to resolve customer issues?

Customer Operations Assistants often act as a bridge between customers and internal teams such as sales, technical support, and logistics. When addressing customer inquiries or concerns, they may need to coordinate with these departments to gather information, expedite solutions, or communicate updates. Effective communication and organization skills are essential, as the role requires tracking issue progress and ensuring follow-up. This collaboration not only helps resolve customer issues efficiently but also provides valuable feedback to improve overall service processes.

What are Customer Operations Assistants?

Customer Operations Assistants are professionals who support the daily operations of a company’s customer service or operations department. They handle administrative tasks such as processing orders, responding to customer inquiries, maintaining records, and coordinating between different teams to ensure smooth service delivery. Their role is essential in ensuring customer satisfaction and efficient workflow within the organization. Customer Operations Assistants often use communication, problem-solving, and organizational skills to address customer needs and assist in resolving any operational issues.
What are the most commonly searched types of Customer Operations jobs in Georgia? The most popular types of Customer Operations jobs in Georgia are:
What cities in Georgia are hiring for Customer Operations Assistant jobs? Cities in Georgia with the most Customer Operations Assistant job openings:
Customer Operations Assistant jobs near you
Infographic showing various Customer Operations Assistant job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Trades Operations Assistant

TE Certified Electrical Plumbing Heating and Cooling

Lawrenceville, GA • On-site

$18 - $23/hr

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Job Type
Full-time
Description
At TE Certified we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we're known for exceptional craftsmanship and customer care. But what really sets us apart is our people.
We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance, because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success.
If you're passionate, skilled, and ready to grow-we want you on our team.
We are seeking a detail-oriented Trades Operations Assistant to support the daily coordination of field service operations. This role serves as a key connection between customers, field technicians, and internal teams to help ensure projects and service appointments are organized, communicated, and completed efficiently.
The ideal candidate is highly organized, enjoys working in a fast-paced environment, and has a passion for helping both customers and team members succeed. This position is based in our Lawrenceville office and is not eligible for remote work.
Job Responsibilities:
  • Coordinate daily service schedules and assist with assigning work orders to field personnel.
  • Review incoming customer requests and help organize appointments according to service needs, technician availability, and geographic efficiency.
  • Serve as a point of contact for customers, providing updates and ensuring a positive service experience.
  • Maintain accurate records of appointments, customer communications, and operational activities.
  • Monitor job progress throughout the day and communicate necessary adjustments to the appropriate team members.
  • Assist with workload balancing and scheduling optimization to support operational efficiency.
  • Support onboarding and coaching efforts for new team members within the operations department.
  • Collaborate with field technicians, office staff, and leadership to improve workflow and customer satisfaction.
  • Identify process improvement opportunities and proactively address issues before they impact customers or operations.
  • Contribute to a positive team culture through professionalism, accountability, and a service-first mindset

Benefits:
  • Top Compensation in Atlanta - We've done the research.
  • No On-Call and No Sunday's! - Enjoy your time off.
  • Weekly Review Bonuses - Your performance pays off.
  • Company Sponsored Insurance Provided
  • 401(k) with Company Match - Invest in your future.
  • Paid Gym Membership - You choose the gym.
  • Company-Sponsored Dental, Vision & Life Insurance
  • Paid Holidays & PTO - 6 holidays + 5 PTO days annually.

Requirements
  • Demonstrated history of dependability, professionalism, and consistent attendance.
  • Strong verbal and written communication skills with the ability to interact effectively with customers and coworkers.
  • Excellent organizational and time-management abilities.
  • Ability to manage competing priorities while maintaining accuracy and attention to detail.
  • Comfortable making decisions and resolving challenges in a dynamic work environment.
  • Self-motivated with the ability to work both independently and collaboratively.
  • High ethical standards, integrity, and a customer-focused attitude.
  • Valid driver's license and dependable transportation.
  • Must live within a reasonable commuting distance of our Lawrenceville office (approximately 30 miles).

Preferred Experience:
  • Experience supporting operations, scheduling, administrative coordination, or customer service functions.
  • Prior experience in residential trades, home services, construction, maintenance, or related industries is a plus.
  • Comfortable using computers, business phone systems, and office software in a professional environment.
  • Working knowledge of Microsoft Office applications, including Outlook, Excel, and Word.
  • Experience with ServiceTitan, CRM platforms, scheduling software, or field-service management systems is beneficial.
  • Proven ability to contribute to a high level of customer satisfaction and team success.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Salary Description
$18.00 - $23.00 per hour

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