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Customer Operations Associate Jobs in Georgia (NOW HIRING)

Tokio Marine HCC

Operations Associate

Alpharetta, GA · On-site

Operations Associate Location: Alpharetta, GA (Hybrid) Reports to: Operations Supervisor Employment ... Our Good Company values, including integrity, empowerment, and commitment to customer service, and ...

Tmhcc

Operations Associate

Alpharetta, GA · On-site

Operations Associate Location: Alpharetta, GA (Hybrid) Reports to: Operations Supervisor Employment ... Our Good Company values, including integrity, empowerment, and commitment to customer service, and ...

RXO

Customer Operations Representative

Gainesville, GA · On-site

High school diploma or equivalent; associate's or bachelor's degree preferred. * 1-3 years of experience in a customer service or operations role, preferably within the logistics or transportation ...

PS

Operations Associate (ATL)

Atlanta, GA

Operations Associate - ATL Who We Are PS is a private luxury terminal serving commercial flights at ... Experience in a customer service, airline and/or hospitality industry related leadership role ...

Saks OFF 5TH

Operations Associate

Buckhead, GA · On-site

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Who Are You: * Diligent individual who loves to enhance the customer experience by executing ...

Lime

Operations Associate

Atlanta, GA · On-site

$64K - $78K/yr

As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and ... Provide complaint management and customer incidents investigation support * Partner with the local ...

OXOS Medical

Sales Operations Associate

Atlanta, GA

Responsibilities As the Sales Operations Associate, you will support the Sales team across CRM management, trade show logistics, demo coordination, and day-to-day operational execution. This role ...

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How much do customer operations associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer operations associate in Georgia is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $23.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What does a Customer Operations Associate do?

A Customer Operations Associate is responsible for supporting customers by addressing their inquiries, resolving issues, and ensuring a smooth customer experience. They often work closely with other departments to process orders, handle complaints, and provide information about products or services. Their goal is to maintain customer satisfaction by delivering prompt, accurate, and friendly service. Strong communication, problem-solving, and organizational skills are essential for this role.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What are the most commonly searched types of Customer Operations jobs in Georgia? The most popular types of Customer Operations jobs in Georgia are:
What are popular job titles related to Customer Operations Associate jobs in Georgia? For Customer Operations Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Georgia look for? The top searched job categories for Customer Operations Associate jobs in Georgia are:
What cities in Georgia are hiring for Customer Operations Associate jobs? Cities in Georgia with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Georgia as of May 2026, with employment types broken down into 69% Full Time, 23% Part Time, 3% Temporary, and 5% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $45,153 per year, or $21.7 per hour.
Customer Operations Associate

Customer Operations Associate

Johnson Controls

Roswell, GA • On-site

$23 - $31/hr

Full-time

Posted 15 days ago

Johnson Controls rating

8.0

Company rating: 8.0 out of 10

Based on 386 frontline employees who took The Breakroom Quiz

131st of 512 rated manufacturers

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What you will do
The Customer Operations Associate, under direct supervision, tracks and provides support for the HVAC installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue recognition, billings, collections, and subcontract processing. Provides administrative, day to day support in the operational areas of the business including material shipping, receiving, and cataloging.
How you will do it
  • Works with project owners to update project cost schedules as required monthly.
  • Assist installation team with project cost and revenue tracking to reach revenue goals.
  • Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other operations related transactions. Performs cost transfers as necessary.
  • Answers any customer/subcontractors' inquiries and resolves or escalates customer issues as appropriate.
  • Prepare and submit monthly billings to Customers. Completes any additional documentation required for billing, i.e. special pay applications, lien waiver, certified payroll, etc.
  • Works with accounts receivables contacts to assist with resolution of A/R disputes. Researches and determines appropriate actions and escalation for timely resolution of disputes. Incudes necessary interaction with Customers to resolve receivable issues and confirm commitment to pay.
  • Processes invoice credits and rebills, as necessary. Maintains billing and collection notes within appropriate systems.
  • Supports the subcontract process including issuing subcontract documentation and Purchase Orders, ensuring all documentation has been provided and received per contract requirements.
  • Manage accounts payable invoicing and reconciliation of accounts payable exceptions and subcontractor PO invoicing issues as necessary.
  • Coordination and support to Sales Team to review and submit project bookings and all required booking documentation, facilitates the release of the project booking from MBC, addresses any booking holds, and returns signed contract documentation to Customers.
  • Coordinate with project owners, factory, and subcontractors with receiving and shipping material including cataloging all incoming and outgoing material and providing reporting documentation.
  • Provide additional operations administration support, as required.

Required
  • One to two years of related work experience, preferably within a service / sales, or technical work environment.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.
  • Experience accounts payable and accounts receivables.
  • Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
  • Ability to prioritize work activities based upon financial impact to desired business goals.
  • Must have proficient computer skills within the following applications: Microsoft Word, Excel, Outlook, Access, and Internet business application usage.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational, strong analytical skills and attention to detail skills.
  • Position is onsite full time.
  • High School diploma or equivalent

Preferred
  • Associate degree preferred.
  • Experience and/or basic project accounting or costing principals is desired.

HIRING HOURLY RANGE: $23.00 - $31.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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Hours and flexibility

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About Johnson Controls

Sourced by ZipRecruiter

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

Industry

Machinery manufacturing, water transportation, public safety statistics centers and offices and manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

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