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Customer Operations Associate Jobs in Georgia (NOW HIRING)

Serve Robotics

Field Operations Associate

Atlanta, GA · On-site

$22/hr

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los ... JOB OVERVIEW As an Operations Associate, you'll play a key role in ensuring the smooth and reliable ...

Serve Robotics

Field Operations Associate

Atlanta, GA · On-site

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los ... JOB OVERVIEW As an Operations Associate, you'll play a key role in ensuring the smooth and reliable ...

Archway

Temporary FC Operations Associate

Norcross, GA · On-site

$16/hr

Temporary FC Operations Associate Type: Temporary Pay Rate: $16 Shift: Monday to Friday 7:00 am - 5 ... meeting and exceeding the customers' expectations Participate in process improvement by ...

Saks OFF 5TH

Part Time Operations Associate

Buckhead, GA · On-site

$15 - $17/hr

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Who Are You: * Diligent individual who loves to enhance the customer experience by executing ...

Maersk

CHB Operations Associate

Atlanta, GA

$56K - $60K/yr

The CHB Operations Associate is responsible for coordinating and executing shipments to ensure ... Providing customer service to assigned customers and assisting customers with questions and ...

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How much do customer operations associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer operations associate in Georgia is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $23.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What does a Customer Operations Associate do?

A Customer Operations Associate is responsible for supporting customers by addressing their inquiries, resolving issues, and ensuring a smooth customer experience. They often work closely with other departments to process orders, handle complaints, and provide information about products or services. Their goal is to maintain customer satisfaction by delivering prompt, accurate, and friendly service. Strong communication, problem-solving, and organizational skills are essential for this role.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What are the most commonly searched types of Customer Operations jobs in Georgia? The most popular types of Customer Operations jobs in Georgia are:
What are popular job titles related to Customer Operations Associate jobs in Georgia? For Customer Operations Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Georgia look for? The top searched job categories for Customer Operations Associate jobs in Georgia are:
What cities in Georgia are hiring for Customer Operations Associate jobs? Cities in Georgia with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Georgia as of May 2026, with employment types broken down into 69% Full Time, 23% Part Time, 3% Temporary, and 5% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $45,153 per year, or $21.7 per hour.
NPHire - Business Operations Associate

NPHire - Business Operations Associate

NPHub

Atlanta, GA

Full-time

Posted 6 days ago

Job description

NPHire Business Operations Associate
Location: Atlanta, Georgia
Team: NPHire (Operations)
Reports to: VP of Operations, NPHire
Type: Full-Time

About NPHire
NPHire is the only job platform built exclusively for Nurse Practitioners. Our mission is simple: help NPs find better jobs faster, and help employers connect with the right providers in an efficient, data-driven way.

We're an early-stage, high-growth service line within NPHub, operating like a fast-moving SaaS start-up backed by a deep understanding of the NP workforce. As we scale rapidly, we're looking for a Business Operations Associate who can help assist with being the operational backbone of NPHire - bringing structure, execution, and clarity to a team driving toward ambitious goals.

About the Role
The Business Operations Associate is a hybrid BizOps + Data role that sits at the center of the NPHire organization. You will report to our VP of Operations, and work closely with them alongside our VP of Sales, VP of Product, and Marketing team to help the entire service line operate more efficiently and make smarter, faster decisions.

This role is ideal for an analytical, organized operator who loves building systems, solving problems, and creating clarity in fast-moving environments.

You will own core reporting, operational processes, CRM integrity, and eventually, cross-functional coordination - helping transform high-level strategy into smooth, repeatable execution.

What You'll Do

Operations & Cross-Functional Execution
Help serve, alongside the VP of Operations, as the "connective tissue" between Sales, Product, Marketing, and Operations to ensure alignment and accountability

Manage cross-functional project timelines, communication, deliverables, and follow-through

Coordinate weekly and biweekly leadership rhythms (agendas, notes, action items, follow-ups)

Assist with building and document operational processes and playbooks (SOPs) as NPHire scales

Maintain and optimize internal workflows (Slack automations, Notion systems, project trackers)


Data & Reporting
Own the buildout, maintenance, and accuracy of NPHire's core dashboards, tracking:

Candidate growth and funnel metrics

Potential customer (Employer) acquisition and conversion

Revenue pacing, forecasting, and pipeline health

Campaign performance (in partnership with Marketing)

Consolidate data from systems such as Salesforce, Nooks, Gong, Google Sheets, and ad platforms into clear, unified weekly reporting

Maintain CRM data integrity by ensuring clean, consistent, and complete data across Sales, Customer Success, Marketing, and other applicable pipelines.

Support the Sales team with lead list imports, outbound sequences, call lists, tagging, and light workflow creation in Nooks, Gong, and Salesforce as needed

Build lightweight operational workflows and automations that improve team efficiency and reduce manual work

Conduct ad hoc analysis to support Sales, Product, and Marketing - highlighting trends, identifying bottlenecks, and providing actionable insights

Collaborate with Product and Sales to ensure data flows smoothly across the candidate and potential customer (Employer funnels) to accurately reflect the full GTM process.

Who You Are
Highly organized, detail-oriented, and proactive - you love bringing order to chaos

Comfortable operating in startup-style environments where priorities evolve quickly

Analytical thinker who can interpret data, connect dots, recognize patterns, and present clear insights

Strong and confident communicator -  able to clearly synthesize information for different teams and stakeholders

Systems thinker with a bias toward building scalable processes and documentation

Not afraid to take ownership - you see what needs to be done and make it happen

Thrives in cross-functional roles and loves working across teams


Qualifications
At least 1-2 years of experience in Business Operations, Revenue Operations, Project Management, or a related operational support role (preferably in SaaS, tech, or marketplace businesses)

Familiarity with CRM systems (Salesforce, HubSpot, Pipedrive) and sales enablement tools (Gong, Nooks, etc.)

Strong data skills - proficient in spreadsheets (Google Sheets, Excel), data analysis, and comfortable working with dashboards (Looker, Salesforce)

Experience partnering with Sales, Product, and/or Marketing teams

Excellent verbal and written communication skills

Bonus points for experience in:
Building operational dashboards

SQL or BI tools

Healthcare or two-sided marketplaces

Early-stage or high-growth startups

Growth Path
As NPHire scales, the Business Operations Associate will become one of the most critical linchpins of the organization -  ensuring our systems, data, reporting, and operational excellence keep pace with rapid growth.


Why You'll Love Working With Us
You'll be joining a mission-driven company that's reshaping the NP job landscape

You'll work closely with senior leadership and directly influence company growth

You'll own meaningful, visible projects that have immediate impact

You'll gain exposure to Sales, Product, Marketing, and Operations

You'll help build an early-stage service line that's scaling quickly

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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