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Customer Operations Assistant Jobs in Utah (NOW HIRING)

Weber State University

Operations Assistant

Layton, UT · On-site

$12/hr

Position Information Position Title Operations Assistant Requisition Number H01684P Position ... Great communication skills Preferred Qualifications Prefer past customer service experience and ...

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Customer Operations Assistant information

What are the key skills and qualifications needed to thrive as a Customer Operations Assistant, and why are they important?

To thrive as a Customer Operations Assistant, you generally need strong communication, organizational, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with CRM systems, order management software, and Microsoft Office Suite is typically required. Attention to detail, patience, and a customer-centric attitude help individuals excel in supporting clients and collaborating with internal teams. These abilities are crucial for ensuring efficient operations, high customer satisfaction, and seamless service delivery.

What is the difference between Customer Operations Assistant vs Customer Service Representative?

AspectCustomer Operations AssistantCustomer Service Representative
Primary FocusSupports operational processes, order management, and backend functionsHandles direct customer inquiries, complaints, and service issues
Work EnvironmentOffice setting, often behind the scenesFrontline, interacting directly with customers
Required SkillsAdministrative skills, familiarity with CRM and order systemsCommunication skills, problem-solving, customer interaction

While both roles involve customer interaction, the Customer Operations Assistant primarily focuses on supporting operational tasks and backend processes, whereas the Customer Service Representative directly engages with customers to resolve issues and provide support. Both roles are essential in customer-focused industries but serve different functions within the customer experience.

How does a Customer Operations Assistant typically collaborate with other departments to resolve customer issues?

Customer Operations Assistants often act as a bridge between customers and internal teams such as sales, technical support, and logistics. When addressing customer inquiries or concerns, they may need to coordinate with these departments to gather information, expedite solutions, or communicate updates. Effective communication and organization skills are essential, as the role requires tracking issue progress and ensuring follow-up. This collaboration not only helps resolve customer issues efficiently but also provides valuable feedback to improve overall service processes.

What are Customer Operations Assistants?

Customer Operations Assistants are professionals who support the daily operations of a company’s customer service or operations department. They handle administrative tasks such as processing orders, responding to customer inquiries, maintaining records, and coordinating between different teams to ensure smooth service delivery. Their role is essential in ensuring customer satisfaction and efficient workflow within the organization. Customer Operations Assistants often use communication, problem-solving, and organizational skills to address customer needs and assist in resolving any operational issues.
What are the most commonly searched types of Customer Operations jobs in Utah? The most popular types of Customer Operations jobs in Utah are:
What cities in Utah are hiring for Customer Operations Assistant jobs? Cities in Utah with the most Customer Operations Assistant job openings:
Customer Operations Assistant jobs near you
Infographic showing various Customer Operations Assistant job openings in Utah as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution.
Operations Assistant

Operations Assistant

Weber State University

Layton, UT • On-site

$12/hr

Full-time

Re-posted 8 days ago

Weber State University rating

6.7

Company rating: 6.7 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

433rd of 552 rated colleges and universities

Job description

Position Details
WSU's Commitment to Equal Opportunity
Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).
Position Information
Position Title
Operations Assistant
Requisition Number
H01684P
Position Category
Hourly/Work Study
Campus Location
Center for Continuing Education - Layton, UT
Hours per week
10-20
Months per year
12
Alternate work schedule
Hourly staff position - Off Campus Centers:
Shifts:
Weekdays (varies semester to semester): Anytime between M-F 7:00am-10:00pm based upon what's needed mixed with employees' schedule. Some Saturdays
Days off: Sunday
Location:
Hurst/Lindquist Hall (IVC classes)
Will work at WSU off campus centers:
Center for Continuing Education (Clearfield), West Center (Roy), Community Education Center (Ogden [Spanish speaking]), and WSU Station Park (Farmington).
Pay Grade
Salary
Hourly Pay Rate
$12.00
FLSA
Job Summary/Basic Function
Duties: The Operations Assistant is a versatile role that encompasses a variety of responsibilities. This individual will serve as the first point of contact at the front desk, managing incoming and outgoing phone calls with professionalism and courtesy. They will be expected to troubleshoot basic technology issues and have the ability to quickly learn and adapt to new tasks and systems. The role requires the ability to effectively instruct others and manage Zoom and other video conferencing solutions. Additionally, this role may require travel to different locations as needed for operational tasks. The ideal candidate is a quick learner, has excellent communication skills, and is comfortable handling a variety of tasks in a dynamic, fast-paced environment. The position can expand and adapt based upon personal experience.
Must have valid Driver's License, reliable transportation and able to do local errands - will be reimbursed for miles.
**This is a pooled position. Applicants are selected from the pool as positions become available. After a period of time, the pool will expire and applicants will be notified.
Required Qualifications
High school diploma or equivalent
Ability to safely drive a vehicle.
Great communication skills
Preferred Qualifications
Prefer past customer service experience and good troubleshooting skills.
Background Check?
Yes
Posting Detail Information
Job Open Date
08/08/2025
Review Date
08/10/2025
Job Close Date
08/08/2026
Open Until Filled
Quick Link for Direct Access to Posting
https://jobs.weber.edu/postings/22491
Notes to Applicant
To apply, complete the online application and attach a resume.
You may also attach a cover letter and/or the names and contact information for three references.
If you are hired, please keep in mind that you will need to complete the appropriate Payroll and HR documents prior to beginning work.
The screening of applicants will begin immediately.
Due to the Affordable Care Act (ACA), individuals who have worked in a salaried capacity for Weber State University are ineligible to be hired as an hourly or adjunct employee at Weber State for six months.
**This is a pooled position. Applicants are selected from the pool as positions become available. After a period of time, the pool will expire and applicants will be notified

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