Customer Operations Assistant Jobs in Utah (NOW HIRING)

Announcement
Details
Open Date
06/26/2026
Requisition Number
PRN17166N
Job Title
UU Student - Library
Working Title
Information & Operations Assistant
Career Progression Track
SJ
Track Level
FLSA Code
Nonexempt
Patient Sensitive Job Code?
No
Type
Non Benefited Staff / Student
Temporary?
No
Standard Hours per Week
19
Full Time or Part Time?
Part Time
Shift
Day
Work Schedule Summary
Shifts after 10pm pay an additional $2 per hour. On the job training is paid. Upon job offer, applicants must be able to start no later than 07 Aug 2026.
Is this a work study job?
No
VP Area
Academic Affairs
Department
00790 - Marriott Library - Operations
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$16.00
Close Date
08/07/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
This is a customer service position that connects patrons to our services and collections, while striving to maintain a welcoming environment in the library. Primarily stationed at information desks located at library entrances, Library Assistants support effective access to resources and collections. They provide high-quality service in person, by phone, and online, and assist in fulfilling both electronic and physical resource requests. This role also supports responsible use of library spaces. Assistants help maintain a respectful environment by professionally identifying and reporting behavior that does not align with library policies. This is an entry-level position with the opportunity for advancement within five months, based on demonstrated reliability and consistent performance.
For the Library to be able to appropriately monitor hours worked, part-time employees are generally asked to restrict their work with the University of Utah to Library employment only, unless an exception is granted.
Responsibilities

• Greet patrons and assist with checking materials in and out
• Process holds, renewals, returns, and overdue fines
• Help users locate books, journals, media, and other resources
• Provide general library information and basic research assistance, including support with electronic journals and research databases
• Refer patrons to librarians or subject specialists when appropriate
• Answer questions about library policies, hours, and services
• Connect students to campus academic support services, including advising, tutoring, the registrar, and financial aid, as part of the Answer U service
• Perform cashier functions related to circulation and the library store
• Assist with opening and closing procedures
• Monitor study spaces and report behavioral concerns
• Ensure compliance with library and University policies
• Manage lost and found items
• Report maintenance, facilities, and infrastructure issues promptly
• Assist in emergency situations, including medical incidents, evacuations, severe weather, and shelter-in-place events, in coordination with library and campus partners

Minimum Qualifications
Preferences
The Information & Operations department carries significant responsibility. Team members are expected to provide exceptional customer service while confidently enforcing policies. Success in this role requires strong interpersonal, communication, conflict resolution, and problem-solving skills. Employees must be prepared to respond effectively to any situation-including emergencies-while remaining calm under pressure. Integrity and accountability are essential, as staff are expected to act with honesty and take full responsibility for their decisions and actions.
Current University of Utah student enrolled in a minimum of 6 undergraduate credit hours or 5 graduate credit hours during the fall and spring semesters.
Special Instructions Summary
For full consideration, all applicants are required to provide a copy of their Fall 2026 Weekly Course Schedule, as part of their resume or cover letter.
Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.