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Customer Operations Assistant Jobs (NOW HIRING)

Hertz

Customer Operations Manager

San Francisco, CA · On-site

$70.30K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

Hertz

Customer Operations Manager

Grand Rapids, MI

$54K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

Arhaus

Operations Assistant

Princeton, NJ · On-site

The Operations Assistant provides support to the Interior Designers (ID's) and shares ownership of ... Assists customers in the studio when Interior Designers are not available * Drive a guest focused ...

evolvedMD

Customer Operations Specialist

Scottsdale, AZ · On-site

$60K - $70K/yr

... assist in resolving operational challenges across active customer sites. Compensation * First year compensation $60,000 to $70,000 annually (DOE) * Annual bonus based on company performance and ...

Arhaus

Operations Assistant

Huntersville, NC · On-site

The Operations Assistant provides support to the Interior Designers (ID's) and shares ownership of ... Assists customers in the studio when Interior Designers are not available * Drive a guest focused ...

medplast

Customer Operations Specialist

Elkhorn, WI · On-site

... Time. * Assist with other Supply Chain related duties as required. QUALIFICATIONS * Associate ... customer operations, customer service, or order management experience, preferably in a ...

The Kitchen Coop

Operations Assistant

Broomfield, CO

The Operations assistant is an entry level position that help our Operations management stay on top ... Interact with Customers on Finished Goods shipments. * Coordinate outbound logistics of finished ...

Peak Trust Company

Operations Assistant

Anchorage, AK · On-site

Operations Assistant Location: Anchorage, Alaska Reports to: Chief Fiduciary Operations Manager ... customer service. At the heart of our business lies our belief that our team is our most valuable ...

MIT Human Resources

Operations Assistant

Cambridge, MA · On-site

... with customer service inquiries related to student accounts, student billing, tax forms, sponsor payments and veteran's benefits. The Operations Assistant also provides support and backup for ...

Addison Group

Operations Assistant

Nashville, TN · On-site

$22 - $25/hr

Operations Assistant Location (city, state): Nashville, TN Industry: Legal Services Pay: $22.00 ... Strong customer service mindset with a proactive and solutions-oriented approach * Excellent ...

Northwest Community Bank

OPERATIONS ASST

Winsted, CT · On-site

The Operations Assistant will be expected to maintain knowledge of bank policy and department ... Customer Service & Customer Support - Addressing customer inquiries, resolving issues, and ...

Housing Works

Operations Assistant

Manhattan, NY · On-site

$18/hr

The Operations Assistant must drive throughout NYC as a part of their daily duties ... Excellent internal and external customer service skills * Ability to prioritize and multi-task.

Addison Group

Operations Assistant

Nashville, TN · On-site

$22 - $25/hr

Operations Assistant Location (city, state): Nashville, TN Industry: Legal Services Pay: $22.00 ... Strong customer service mindset with a proactive and solutions-oriented approach * Excellent ...

Peak Trust Company

Operations Assistant

Anchorage, AK · On-site

Operations Assistant Location: Anchorage, Alaska Reports to: Chief Fiduciary Operations Manager ... customer service. At the heart of our business lies our belief that our team is our most valuable ...

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Customer Operations Assistant information

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How much do customer operations assistant jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer operations assistant in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Assistant, and why are they important?

To thrive as a Customer Operations Assistant, you generally need strong communication, organizational, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with CRM systems, order management software, and Microsoft Office Suite is typically required. Attention to detail, patience, and a customer-centric attitude help individuals excel in supporting clients and collaborating with internal teams. These abilities are crucial for ensuring efficient operations, high customer satisfaction, and seamless service delivery.

How does a Customer Operations Assistant typically collaborate with other departments to resolve customer issues?

Customer Operations Assistants often act as a bridge between customers and internal teams such as sales, technical support, and logistics. When addressing customer inquiries or concerns, they may need to coordinate with these departments to gather information, expedite solutions, or communicate updates. Effective communication and organization skills are essential, as the role requires tracking issue progress and ensuring follow-up. This collaboration not only helps resolve customer issues efficiently but also provides valuable feedback to improve overall service processes.

What are Customer Operations Assistants?

Customer Operations Assistants are professionals who support the daily operations of a company’s customer service or operations department. They handle administrative tasks such as processing orders, responding to customer inquiries, maintaining records, and coordinating between different teams to ensure smooth service delivery. Their role is essential in ensuring customer satisfaction and efficient workflow within the organization. Customer Operations Assistants often use communication, problem-solving, and organizational skills to address customer needs and assist in resolving any operational issues.

What is the difference between Customer Operations Assistant vs Customer Service Representative?

AspectCustomer Operations AssistantCustomer Service Representative
Primary FocusSupports operational processes, order management, and backend functionsHandles direct customer inquiries, complaints, and service issues
Work EnvironmentOffice setting, often behind the scenesFrontline, interacting directly with customers
Required SkillsAdministrative skills, familiarity with CRM and order systemsCommunication skills, problem-solving, customer interaction

While both roles involve customer interaction, the Customer Operations Assistant primarily focuses on supporting operational tasks and backend processes, whereas the Customer Service Representative directly engages with customers to resolve issues and provide support. Both roles are essential in customer-focused industries but serve different functions within the customer experience.

What cities are hiring for Customer Operations Assistant jobs? Cities with the most Customer Operations Assistant job openings:
What are the most commonly searched types of Customer Operations jobs? The most popular types of Customer Operations jobs are:
What states have the most Customer Operations Assistant jobs? States with the most job openings for Customer Operations Assistant jobs include:
Customer Operations Assistant jobs near you
Infographic showing various Customer Operations Assistant job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $41,222 per year, or $19.8 per hour.
Customer Operations Manager

Customer Operations Manager

Hertz

San Francisco, CA • On-site

$70.30K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 191 frontline employees who took The Breakroom Quiz

117th of 139 rated vehicle equipment hire

Job description

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. 

What You’ll Do:
  • Responsible for daily customer operations and revenue generation for their assigned function.
  • Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
  • Resolves customer issues, ensuring a positive customer experience.
  • Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).
  • Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).
  • Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.
  • Conducts performance evaluations that are timely and constructive, where applicable.
  • Participates in the recruiting process, as required.
  • Provides management with various updates and indicators as requested.
  • Remains current on all administrative duties according to company policy.

What We’re Looking For:
  • 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
  • High School Diploma required, Bachelor’s Degree preferred.
  • Moderate proficiency in Microsoft Office Suite.
  • Ability to collaborate with internal and external stakeholders.
  • Flexible and adaptable; ability to work effectively in ambiguous situations.
  • Excellent verbal and written communication skills.
  • Ability to address and resolve customer service challenges.
  • Results driven, ability to make decisions and help solve problems.
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
  • Ability to drive process and organizational change.
  • Ability to influence.
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment.
  • Ability to work under minimal supervision with a goal-oriented mindset.
  • Ability to see the big picture and leverage critical thinking and decision-making skills.
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability.

What You’ll Get:
  • The starting salary for this role is $70,304 annually, commensurate of experience.
  • Bonus: Eligible.
  • Stock: Eligible.
  • Stock Options: Eligible.
  • Profit Sharing: Eligible.
  • Bonus Plans: Eligible.
  • Reimbursement for Travel Expenses (as applicable, per Company policy guidelines).
  • Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays).
  • Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
    • Up to 40% off the base rate of any standard Hertz Rental.
    • Medical, Dental & Vision plan options.
    • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you).
    • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
    • Paid Parental Leave & Adoption Assistance.
    • Employee Assistance Program for employees & family.
    • Educational Reimbursement & Discounts.
    • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
    • Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
About Us:
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT:
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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