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Customer Operations Specialist Jobs (NOW HIRING)

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Customer Operations Specialist Location: Elmhurst, IL * must be based in IL within a 1-2 hr drive to/from Elmhurst* Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Customer Operations Specialist Location: Elmhurst, IL *must be based in IL within a 1-2 hr drive to/from Elmhurst* Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in the ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Customer Operations Specialist Location: Elmhurst, IL *must be based in IL within a 1-2 hr drive to/from Elmhurst* Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in the ...

Emerge

Customer Operations Specialist

Scottsdale, AZ · On-site

Job Summary The Customer Operations Specialist is responsible for the day-to-day operational management of assigned customer accounts. This role serves as a key point of contact for customers ...

Topcon

Customer Operations Specialist

Fort Atkinson, WI · On-site

Position Summary The Customer Operations Specialist is the primary operational contact for assigned customers, responsible for overseeing the entire order lifecycle and coordinating the resolution of ...

Encore Specialty Foods

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Customer Operations Specialist

Hingham, MA · Remote

Customer Operations Specialist Reports to: Operations Manager About Us Since 2004, Encore Specialty Foods has imported food products from around the world -- olives, artichokes, vinegars, and even ...

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Customer Operations Specialist information

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$13

$26

$46

How much do customer operations specialist jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for customer operations specialist in the United States is $26.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $32.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Specialist, and why are they important?

To thrive as a Customer Operations Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service, often supported by a bachelor’s degree or equivalent experience. Familiarity with CRM platforms like Salesforce, ticketing systems, and order management software is commonly required. Excellent communication, patience, and adaptability help build lasting customer relationships and navigate complex situations. These skills ensure efficient customer support, process accuracy, and a positive customer experience, directly impacting business success.

What is the difference between Customer Operations Specialist vs Customer Service Representative?

AspectCustomer Operations SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's degreeHigh school diploma or equivalent
Work EnvironmentBack-office, process-oriented, often involved in logistics and systemsFront-line, customer-facing, call centers or retail settings
Employer & Industry UsageUsed across industries like tech, finance, and logistics for operational supportCommon in retail, telecom, and service industries for direct customer interaction
Search & Comparison IntentFocuses on operational support, process improvement, and systemsFocuses on resolving customer issues and providing service

The Customer Operations Specialist typically handles back-end processes, systems, and logistics to support customer needs, while the Customer Service Representative directly interacts with customers to resolve issues. Both roles are essential but differ in focus and work environment.

What are Customer Operations Specialists?

Customer Operations Specialists are professionals who support and enhance the customer experience by managing inquiries, resolving issues, and ensuring smooth operational processes. They often act as a liaison between customers and various departments within a company, handling tasks such as order processing, account management, and troubleshooting. Their goal is to ensure customer satisfaction by providing timely and effective solutions, maintaining records, and improving service workflows. Customer Operations Specialists play a crucial role in retaining customers and building long-term relationships.

How does a Customer Operations Specialist typically collaborate with other departments to resolve customer issues?

Customer Operations Specialists frequently act as a bridge between customers and various internal teams, such as sales, technical support, and logistics. When a customer issue arises, they coordinate with these departments to gather information, escalate concerns, and ensure a timely resolution. This cross-functional collaboration helps streamline processes and ensures that customer needs are met efficiently. Strong communication and organizational skills are key to managing these interactions and delivering a positive customer experience.
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Customer Operations Specialist jobs near you
Infographic showing various Customer Operations Specialist job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $56,138 per year, or $27 per hour.
Customer Operations Specialist

Customer Operations Specialist

FOCUS HR INC

Elk Grove Village, IL • On-site

Full-time

Posted 17 days ago

Job description

Description:

Job Summary:

The Customer Operations Specialist acts as a central point of contact between customers and internal departments to ensure efficient order management and exceptional customer service. This role is responsible for reviewing orders, addressing customer inquiries, and maintaining accurate records to support operational efficiency and customer satisfaction. The Customer Operations Specialist resolves requests and ensures a positive experience for customers.

Position Responsibilities:

  • Serves as the primary point of contact for customer inquiries and order-related questions
  • Track orders to ensure accuracy and timely fulfillment
  • Monitor and report on order status, inventory, and customer feedback.
  • Work with internal departments to assist with returns, credits, and problem resolution as needed
  • Maintain accurate records in company systems and generate operational reports
  • Update data in our ERP to reflect accurate data in the master scheduler
  • Forwarding incoming purchase orders (POs) to Order Entry (OE) for regular orders
  • Requesting updates on production timing and sharing internal updates/information
  • Identify opportunities to streamline processes and improve customer experience
  • Perform additional duties as assigned by the Customer Operations Director to support overall company operations

Qualifications:

To successfully perform this role, an individual must competently fulfill all essential responsibilities. The requirements listed represent the knowledge, skill, and ability required for the Customer Operations Specialist role. Reasonable accommodation may be provided for individuals with disabilities to perform the essential functions.

  • Excellent data entry skills
  • Basic computer skills, including proficiency with Microsoft Office and Teams
  • Strong attention to detail, time management and organizational skills, and the ability to manage multiple tasks in a fast-paced environment
  • Good communication and interpersonal skills, with the ability to work collaboratively with employees, supervisors, and management

Education and Experience:

High school diploma or equivalent required. A minimum of two (2) years of Customer Service/Operations experience, preferably within a manufacturing setting.

Language Skills:

Effective verbal and written communication skills are essential. The ability to communicate with a diverse range of individuals, including internal departments and customers, is required. Bilingual proficiency in Spanish and English is a plus.

Reasoning Ability:

Ability to apply common sense and understanding to carry out written, oral, or diagram instructions. Ability to deal with problems involving multiple variables in standardized situations.

Physical Demands and Work Environment:

This position is primarily office-based and does not require frequent walking, standing, or movement throughout production areas. This role may involve occasional visits to the manufacturing, warehouse, or facility areas, with occasional exposure to industrial conditions such as noise, machinery, and moving equipment. Lifting or carrying of supplies or materials weighing up to twenty (20) pounds may occasionally be required.


Requirements: