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Customer Operations Representative Jobs (NOW HIRING)

Quest Staffing Services, Inc.

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Customer Operations Representative

Irvine, CA · On-site

$25 - $30/hr

Customer Operations Representative Location: Irvine, CA About Us We are an innovative wound care company dedicated to transforming patient healing through advanced regenerative technologies that ...

Oncor Corp

Customer Operations Representative

Dallas, TX · On-site

$2.3K/wk

Customer Operations Representative Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management ...

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GEODIS

Customer Operations Representative

Plano, TX · On-site

$22 - $24/hr

CUSTOMER OPERATIONS REPRESENTATIVE Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com ! GEODIS specializes in unlocking business value in a complex world, ensuring seamless ...

Murata

Customer Operations Representative

San Diego, CA · On-site

Customer Operations Representative Location: San Diego, CA, US pSemi Corporation is a Murata company driving semiconductor integration. pSemi builds on Peregrine Semiconductor's 30-year legacy of ...

RXO

Customer Operations Representative

Chicago, IL · On-site

$22.60 - $24.04/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

Symetra

Customer Operations Representative

$22 - $33.95/hr

About the role As a Customer Operations Representative you are responsible for reviewing and processing financial and non-financial activities for our active Deferred Annuity products, including ...

RXO

Customer Operations Representative

Charlotte, NC · On-site

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

RXO

Customer Operations Representative

Ann Arbor, MI · On-site

As the Customer Operations Representative you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

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Customer Operations Representative information

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How much do customer operations representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer operations representative in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Representative vs Customer Service Associate?

AspectCustomer Operations RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice setting, often with cross-department collaborationRetail, call centers, or retail environments
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, customer support centers
Common Search & ComparisonFocuses on operational support and process managementFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Representatives handle operational tasks, process improvements, and support internal teams, while Customer Service Associates primarily focus on direct customer interactions and resolving customer issues. Both roles require strong communication skills but differ in their scope and responsibilities within the customer support ecosystem.

What does a customer operations representative do?

A Customer Operations Representative is responsible for assisting customers with inquiries, resolving issues, and ensuring a smooth experience with a company's products or services. They handle customer communications via phone, email, or chat and may process orders, returns, and account updates. Their goal is to provide accurate information, address customer concerns efficiently, and contribute to customer satisfaction and retention. Additionally, they may collaborate with other departments to resolve complex issues and improve processes.

What are the key skills and qualifications needed to thrive as a customer operations representative?

To thrive as a Customer Operations Representative, you need strong problem-solving abilities, attention to detail, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication tools like email and chat platforms is typically required. Excellent communication, patience, and a customer-focused mindset are crucial soft skills for building rapport and resolving issues efficiently. These competencies ensure customer satisfaction, efficient issue resolution, and contribute to the overall success and reputation of the company.

What are some typical challenges faced by customer operations representatives, and how can they be managed effectively?

Customer Operations Representatives often encounter high volumes of inquiries and must balance efficiency with delivering excellent service. Navigating complex customer issues or unclear processes can be challenging, but strong communication skills and familiarity with company resources help in resolving problems efficiently. Building rapport with both customers and internal teams is essential for collaboration and smooth information flow. Regular training and proactive feedback can also help representatives stay updated and improve their problem-solving abilities.
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Customer Operations Representative jobs near you
Infographic showing various Customer Operations Representative job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.

Customer Operations Representative

Quest Staffing Services, Inc.

Irvine, CA • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision

Posted 8 days ago

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Job description

Customer Operations Representative
Location: Irvine, CA

About Us
We are an innovative wound care company dedicated to transforming patient healing through advanced regenerative technologies that improve recovery and clinical outcomes.

Position Summary

The Customer Operations Representative is responsible for delivering exceptional customer support while managing order processing, Salesforce administration, contract support, and consignment inventory. This role partners closely with Sales, Finance, Quality, Logistics, and other internal teams to ensure a seamless customer experience and efficient business operations.

Key Responsibilities

  • Process domestic and international customer orders accurately and efficiently.
  • Provide outstanding customer service via phone and email to hospitals, physicians, patients, and distributors.
  • Resolve customer inquiries, complaints, product returns (RMAs), and order issues.
  • Maintain accurate customer, contract, and account information in Salesforce CRM.
  • Support contract administration, pricing agreements, and reporting.
  • Coordinate consignment inventory tracking and reconciliation with field sales teams.
  • Collaborate cross-functionally to support customer needs, product launches, and operational initiatives.
  • Generate reports and maintain accurate documentation and records.

Qualifications

  • Associate's or Bachelor's degree preferred.
  • 2+ years of customer service, customer operations, or order management experience.
  • Medical device or healthcare industry experience preferred.
  • Experience with Salesforce CRM and ERP systems required.
  • Microsoft Office proficiency, including strong Excel skills.
  • Excellent communication, organization, problem-solving, and multitasking abilities.

Why Join Us?

Join a growing medical technology company committed to improving patient outcomes through innovation. You'll work in a collaborative environment where your contributions directly support customers and help advance life-changing therapies.

We are proud to be an Equal Opportunity Employer and value diversity and inclusion in our workplace.

Company Description

Discover a workplace that empowers you to thrive, innovate, and build the career you’ve been dreaming of.