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Customer Operations Representative Jobs (NOW HIRING)

GEODIS

Customer Operations Representative

Plano, TX · On-site

CUSTOMER OPERATIONS REPRESENTATIVE Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com ! GEODIS specializes in unlocking business value in a complex world, ensuring seamless ...

RXO

Customer Operations Representative

Gainesville, GA · On-site

As a Customer Operations Representative at RXO, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day ...

RXO

Customer Operations Representative

Gainesville, GA · On-site

As a Customer Operations Representative at RXO, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day ...

Anritsu

Customer Operations Representative

Morgan Hill, CA · On-site

$54K - $80K/yr

As a Customer Operations Representative based in Morgan Hill, CA you will have responsibility for supporting our Sales and Service Operations and managing all aspects of customer experience from when ...

RXO

Customer Operations Representative

Minneapolis, MN · On-site

$21.64/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$40K - $45K/yr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

RXO

Customer Operations Representative

Minneapolis, MN · On-site

$21.64/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$40K - $45K/yr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

RXO

Customer Operations Representative

Dublin, OH · On-site

$19 - $20/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$22.60 - $24.04/hr

Schedule pickup and delivery appointments with warehouses and customers. * Track the status of ... Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations ...

RXO

Representative, Customer Operations

Chicago, IL · On-site

$22.60 - $24.04/hr

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

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Customer Operations Representative information

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How much do customer operations representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer operations representative in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Representative vs Customer Service Associate?

AspectCustomer Operations RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice setting, often with cross-department collaborationRetail, call centers, or retail environments
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, customer support centers
Common Search & ComparisonFocuses on operational support and process managementFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Representatives handle operational tasks, process improvements, and support internal teams, while Customer Service Associates primarily focus on direct customer interactions and resolving customer issues. Both roles require strong communication skills but differ in their scope and responsibilities within the customer support ecosystem.

What does a customer operations representative do?

A Customer Operations Representative is responsible for assisting customers with inquiries, resolving issues, and ensuring a smooth experience with a company's products or services. They handle customer communications via phone, email, or chat and may process orders, returns, and account updates. Their goal is to provide accurate information, address customer concerns efficiently, and contribute to customer satisfaction and retention. Additionally, they may collaborate with other departments to resolve complex issues and improve processes.

What are the key skills and qualifications needed to thrive as a customer operations representative?

To thrive as a Customer Operations Representative, you need strong problem-solving abilities, attention to detail, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication tools like email and chat platforms is typically required. Excellent communication, patience, and a customer-focused mindset are crucial soft skills for building rapport and resolving issues efficiently. These competencies ensure customer satisfaction, efficient issue resolution, and contribute to the overall success and reputation of the company.

What are some typical challenges faced by customer operations representatives, and how can they be managed effectively?

Customer Operations Representatives often encounter high volumes of inquiries and must balance efficiency with delivering excellent service. Navigating complex customer issues or unclear processes can be challenging, but strong communication skills and familiarity with company resources help in resolving problems efficiently. Building rapport with both customers and internal teams is essential for collaboration and smooth information flow. Regular training and proactive feedback can also help representatives stay updated and improve their problem-solving abilities.
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Customer Operations Representative jobs near you
Infographic showing various Customer Operations Representative job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.

Customer Operations Representative

GEODIS

Plano, TX • On-site

Full-time

Medical, Dental, Vision

Posted 28 days ago

GEODIS rating

6.6

Company rating: 6.6 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

269th of 359 rated logistics

Job description

CUSTOMER OPERATIONS REPRESENTATIVE
Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com!
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Look what you'll get by joining the GEODIS team!
  • Get Good Money - Fair pay and some jobs come with bonus opportunities.
  • Get the Right Job/Right Schedule - Part-time, full-time, seasonal - days, nights, weekends, and even gig work. We have the job and shift you want.*
  • Get Paid Early - Pay day as early as you want. Access your earnings on demand.
  • Get Free Healthcare - Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, vision at affordable costs after a short waiting period.*
  • Get a Break - Paid holidays, time off, short-term disability and new parent leave are a few of the ways we support time away from work to take care of your life.*
  • Stay Safe - We pride ourselves on a safe, clean and healthy work environment for everyone.
  • Get a Voice - We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
  • Get Promoted - When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
  • Get a Boost - Our GEODIS Compassion Fund makes one-time grants to teammates who have experienced unexpected catastrophes.
  • Get Involved - Volunteer in your community or donate to the GEODIS Foundation or GEODIS Compassion Fund.
  • Have Fun - Work with fun, supportive people just like you!
  • Find Your Place - We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
  • Find Your Future - Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!

*Eligibility varies based on location, job, employee type, or length of service.
What you will be doing:
  • Manage the day to day operations of the specific account(s) assigned to you and identify opportunities to improve service and increase business
  • Analyze customer inquiries, make informed decisions, and provide quality and timely updates to your customer(s)
  • Schedule pickup and delivery appointments based on customer specific needs and priorities
  • Work with Carrier Team to ensure that all client shipments are proactively booked and tracked for on time pickup or delivery
  • Support pricing and quoting activity with direction and guidance from Account Executive
  • Other duties as required and assigned

Requirements:
  • Bachelor's Degree in Supply Chain/Logistics, Business Management, Entrepreneurship, Marketing or related studies preferred
  • Previous freight brokerage experience preferred
  • Proven demonstration of commitment and work ethic in a school or work setting
  • Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
  • Committed to executional and outstanding customer service
  • Able to persuade, motivate, influence and negotiate with others
  • Able to work in a team environment, while also delivering independent results
  • Fast-paced and able to multitask in a high-pressure environment

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".
More about GEODIS
GEODIS is a global third-party logistics provider powering the supply chains of some of the top brands and manufacturers. Our legacy of excellence in supply chain solutions spans decades. Come find your future with us as we shape the future of logistics. Visit www.workatGEODIS.com to learn more.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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