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Customer Operations Specialist Jobs (NOW HIRING)

Viant

Senior Customer Operations Specialist

Wheeling, IL · On-site

$70K - $82K/yr

The Senior Customer Operations Specialist performs advanced customer service and operational support activities for internal and external customers. This role is a subject-matter expert in site ...

IDEMIA

Customer Operations Specialist

Chantilly, VA · On-site

Purpose The Customer Operations Specialist - Service Center serves as the primary point of contact between the CRE and the Service Center, ensuring seamless coordination and execution of customer ...

IDEMIA

Customer Operations Specialist

Chantilly, VA

Purpose The Customer Operations Specialist - Service Center serves as the primary point of contact between the CRE and the Service Center, ensuring seamless coordination and execution of customer ...

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Customer Operations Specialist information

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How much do customer operations specialist jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer operations specialist in the United States is $26.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $32.45 per hour, depending on experience, location, and employer.

Is a Customer Operations Specialist an entry level job?

A Customer Operations Specialist role can be entry level or require some experience, depending on the company. Typically, it involves skills such as communication, problem-solving, and familiarity with customer management tools, and some positions may require prior customer service experience or relevant certifications.

What are the key skills and qualifications needed to thrive as a customer operations specialist?

To thrive as a Customer Operations Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service, often supported by a bachelor’s degree or equivalent experience. Familiarity with CRM platforms like Salesforce, ticketing systems, and order management software is commonly required. Excellent communication, patience, and adaptability help build lasting customer relationships and navigate complex situations. These skills ensure efficient customer support, process accuracy, and a positive customer experience, directly impacting business success.

What is the difference between Customer Operations Specialist vs Customer Service Representative?

AspectCustomer Operations SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's degreeHigh school diploma or equivalent
Work EnvironmentBack-office, process-oriented, often involved in logistics and systemsFront-line, customer-facing, call centers or retail settings
Employer & Industry UsageUsed across industries like tech, finance, and logistics for operational supportCommon in retail, telecom, and service industries for direct customer interaction
Search & Comparison IntentFocuses on operational support, process improvement, and systemsFocuses on resolving customer issues and providing service

The Customer Operations Specialist typically handles back-end processes, systems, and logistics to support customer needs, while the Customer Service Representative directly interacts with customers to resolve issues. Both roles are essential but differ in focus and work environment.

What is a customer operations specialist?

Customer Operations Specialists are professionals who support and enhance the customer experience by managing inquiries, resolving issues, and ensuring smooth operational processes. They often act as a liaison between customers and various departments within a company, handling tasks such as order processing, account management, and troubleshooting. Their goal is to ensure customer satisfaction by providing timely and effective solutions, maintaining records, and improving service workflows. Customer Operations Specialists play a crucial role in retaining customers and building long-term relationships.

How does a customer operations specialist typically collaborate with other departments to resolve customer issues?

Customer Operations Specialists frequently act as a bridge between customers and various internal teams, such as sales, technical support, and logistics. When a customer issue arises, they coordinate with these departments to gather information, escalate concerns, and ensure a timely resolution. This cross-functional collaboration helps streamline processes and ensures that customer needs are met efficiently. Strong communication and organizational skills are key to managing these interactions and delivering a positive customer experience.
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Customer Operations Specialist jobs near you
Infographic showing various Customer Operations Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,138 per year, or $27 per hour.

Customer Operations Specialist

Duncan-Parnell

Orlando, FL • On-site

Other

Re-posted 20 days ago

Job description

Customer Operations Specialist

The Customer Operations Specialist is a cross-functional role responsible for supporting internal sales operations, digital sales channels, and in-person customer engagement. This position serves as a central point of coordination across operations, sales, eCommerce, and marketing. The role helps ensure that customer needs are captured, routed, and resolved efficiently while supporting a seamless buying experience from initial inquiry through order execution.

The role combines customer service, eCommerce management, and in-store sales operations support, with a strong emphasis on responsiveness, accuracy, and continuous improvement.

Key Responsibilities:

Customer Engagement & Support

  • Respond to inbound customer inquiries across in-store, front counter, phone, chat, email, and website channels
  • Process orders for equipment, supplies, accessories, and other items using the P21 ERP system
  • Support walk-in and phone-in customers through front counter order entry, product assistance, and issue resolution
  • Route opportunities, questions, and customer needs to appropriate sales, business development, operations, or support teams
  • Contribute to the visual presentation and overall customer experience of the retail showroom
  • Answer and handle incoming calls, directing callers to appropriate parties as needed
  • Deliver a high level of service aligned with company standards

Branch Operations & Logistics Support

  • Perform receiving activities, including unpacking items, receiving inventory into the P21 ERP system, and stocking received products in the warehouse and/or on the local showroom floor
  • Assist with item transfers, RMAs, COD processing, and other branch operational transactions
  • Support branch rentals by configuring and testing equipment for customer use, utilizing the equipment tracking system, maintaining customer files, and invoicing clients for rentals

eCommerce & Website Operations

  • Process and manage orders originating from eBay and the Duncan-Parnell Online Store
  • Maintain eBay sales for the branch, including management of listed inventory and timely processing of related orders
  • Process and manage online orders and subscriptions
  • Maintain and manage user accounts, including tax-exempt setup
  • Support website operations by troubleshooting order or account issues
  • Submit support tickets and coordinate with marketing and web developers
  • Maintain accuracy of website product listings by adding, updating, or removing content as needed
  • Monitor transactions for fraud risk and coordinate with internal stakeholders
  • Assist with monthly reporting on web sales performance

Sales Operations Support

  • Support order processing and quote conversion for equipment, supplies, accessories, and other items
  • Process orders originating from D-P Sales and Business Development Representatives and other D-P team members
  • Maintain customer and contact records
  • Assist with item transfers, RMAs, and COD processing
  • Support inside sales workflows, documentation, and customer follow-up
  • Perform other sales, operational, and administrative support duties as requested by the Branch Manager
Required Skills & Abilities
  • Strong customer service mindset with professional communication skills
  • Highly organized with ability to manage multiple workflows simultaneously
  • Detail-oriented with strong accuracy in order and data processing
  • Ability to troubleshoot issues and coordinate across teams
  • Self-starter with a proactive, problem-solving attitude
  • Ability to lift, carry or move objects up to 50 lbs
  • Ability to bend, kneel, and reach as needed to perform daily tasks
Education & Experience
  • High school diploma required; associate or bachelor's degree preferred
  • Experience in customer service, sales support, or eCommerce operations
  • Experience with ERP systems (P21 preferred), CRM systems, and web platforms
  • Familiarity with geospatial, construction, or technical products is a plus

Apply