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Customer Operations Coordinator Jobs (NOW HIRING)

W3Global Inc.

Customer & Operations Coordinator

Tustin, CA · On-site

$65K - $72K/yr

Role Description This is a full-time, on-site role for a Customer & Operations Coordinator located in Lake Forest, CA. The role involves managing daily operations, coordinating with internal teams ...

California Closets

Operations Coordinator

Poway, CA · On-site

Serving as a primary point of contact for customers-both in person and through phone and email ... The Operations Coordinator partners closely with the Centralized Scheduling Team to ensure the ...

California Closets

Operations Coordinator

Poway, CA · On-site

$27/hr

Serving as a primary point of contact for customers-both in person and through phone and email ... The Operations Coordinator partners closely with the Centralized Scheduling Team to ensure the ...

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How much do customer operations coordinator jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer operations coordinator in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Coordinator, and why are they important?

To thrive as a Customer Operations Coordinator, you need strong organizational skills, attention to detail, and a background in business administration or customer service. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help individuals excel in this role. These skills ensure efficient operations, high customer satisfaction, and seamless coordination between internal teams and clients.

How does a Customer Operations Coordinator typically collaborate with other departments to resolve customer issues?

Customer Operations Coordinators frequently work cross-functionally, serving as a bridge between customers and internal teams such as sales, logistics, and technical support. When a customer issue arises, they coordinate with these departments to gather necessary information, track progress, and ensure timely resolution. This collaborative approach helps streamline communication, prevent misunderstandings, and deliver a seamless customer experience. Strong interpersonal and organizational skills are essential, as coordinators often manage multiple cases at once while keeping all stakeholders informed.

What does a Customer Operations Coordinator do?

A Customer Operations Coordinator is responsible for managing and improving the processes that ensure excellent customer service within a company. They act as a liaison between customers and internal teams, handling inquiries, resolving issues, and coordinating with various departments to meet customer needs. Their duties often include tracking orders, managing customer accounts, and supporting the implementation of operational policies. The role requires strong communication, organizational, and problem-solving skills to ensure customer satisfaction and efficient operations.

What is the difference between Customer Operations Coordinator vs Customer Service Representative?

AspectCustomer Operations CoordinatorCustomer Service Representative
Primary FocusOversees customer account processes, manages operational workflows, and ensures service delivery efficiency.Handles direct customer inquiries, provides support, and resolves issues.
Required SkillsProcess management, coordination, communication, basic technical knowledge.Communication, problem-solving, product knowledge, interpersonal skills.
Work EnvironmentOffice setting, cross-department collaboration, often involved in backend operations.Call centers, retail, online support channels, direct customer interaction.
Common CertificationsCustomer service certifications, project management basics, CRM proficiency.Customer service certifications, communication skills training.

The Customer Operations Coordinator focuses on managing customer account processes and operational workflows, often working behind the scenes to ensure service efficiency. In contrast, the Customer Service Representative directly interacts with customers to address inquiries and resolve issues. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

What cities are hiring for Customer Operations Coordinator jobs? Cities with the most Customer Operations Coordinator job openings:
What are the most commonly searched types of Customer Operations jobs? The most popular types of Customer Operations jobs are:
What states have the most Customer Operations Coordinator jobs? States with the most job openings for Customer Operations Coordinator jobs include:
Customer Operations Coordinator jobs near you
Infographic showing various Customer Operations Coordinator job openings in the United States as of May 2026, with employment types broken down into 69% Full Time, 28% Part Time, 1% Temporary, and 2% Contract. Highlights an 50% Physical, and 50% Remote job distribution, with an average salary of $51,511 per year, or $24.8 per hour.
Customer Operations Coordinator

Customer Operations Coordinator

AW2 Logistics

East Stroudsburg, PA

Other

Posted 11 days ago

Job description

Customer Operations Coordinator

The Customer Operations Coordinator is responsible for independently managing customer orders, coordinating delivery details, and supporting customer communication from order entry through post delivery follow up. This role ensures accuracy, timeliness, and a high level of customer satisfaction while supporting daily office operations. The position works closely with sales, planning, and dispatch teams and serves as a key operational contact for customers.

Key Responsibilities

Order Processing & Quoting

  • Register and process customer orders accurately in internal systems
  • Prepare and calculate quotes, including large or non standard orders not supported by automated tools
  • Review order details to ensure pricing, scope, and customer requirements are correct

Order Coordination & Tracking

  • Confirm delivery dates and site survey requirements with customers and internal teams
  • Track orders throughout the process to ensure planning and dispatch timelines are met
  • Identify, address, and resolve order, scheduling, or delivery issues to maintain commitments

Customer & Sales Communication

  • Serve as a primary point of contact for customers and internal sales representatives
  • Provide clear and timely updates regarding order status, delivery timing, and changes
  • Conduct follow up calls within 24 hours after delivery to confirm satisfaction and address concerns
  • Send performance survey emails following delivery and document customer feedback

Tracking & Administrative Responsibilities

  • Maintain spreadsheets and order tracking tools to monitor deliveries, follow ups, and performance metrics
  • Ensure accurate recordkeeping and timely updates to internal tracking documents

Office & Operational Support

  • Answer incoming calls and manage inquiries professionally
  • Provide general office and administrative support as needed
  • Assist with additional tasks to support efficient daily operations and customer service continuity

Requirements

  • 1–3 years of experience in customer operations, order processing, sales support, or office administration
  • Strong attention to detail and organizational skills
  • Effective verbal and written communication skills
  • Ability to manage multiple priorities and resolve issues independently
  • Proficiency with spreadsheets (Excel or similar tools)
  • Customer focused mindset with strong problem solving ability

Preferred Qualifications

  • Experience working in an office or customer facing environment within operations, planning and/or logistics setting
  • Familiarity with order systems, CRM, or ERP tools

Key Competencies

  • Ownership and accountability
  • Independent decision making
  • Strong follow through and time management
  • Professional and service oriented communication

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