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Customer Operations Coordinator Jobs (NOW HIRING)

Spindrift

Customer Operations Coordinator

Newton, MA · On-site

$55K - $60K/yr

Reporting to the Director of Customer Operations, the Customer Operations Coordinator plays a critical role in the execution of customer orders and fulfillment operations across the company ...

Spindrift

Customer Operations Coordinator

Newton, MA · On-site

$55K - $60K/yr

Reporting to the Director of Customer Operations, the Customer Operations Coordinator plays a critical role in the execution of customer orders and fulfillment operations across the company ...

Spindrift

Customer Operations Coordinator

Newton, MA · On-site

$55K - $60K/yr

Reporting to the Director of Customer Operations, the Customer Operations Coordinator plays a critical role in the execution of customer orders and fulfillment operations across the company ...

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Customer Operations Coordinator information

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How much do customer operations coordinator jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for customer operations coordinator in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.88 per hour, depending on experience, location, and employer.

How much do operations coordinators make in the US?

Operations coordinators in the US typically earn an average salary of around $45,000 to $60,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced coordinators or those in high-demand sectors can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

Is a coordinator a higher position than a manager?

In most organizational structures, a coordinator role is considered lower than a manager role. Coordinators typically handle specific tasks or projects under a manager’s supervision, while managers oversee teams, make strategic decisions, and have broader responsibilities. The hierarchy can vary by company, but generally, management positions are higher than coordination roles.

What does a Customer Operations Coordinator do?

A Customer Operations Coordinator is responsible for managing and improving the processes that ensure excellent customer service within a company. They act as a liaison between customers and internal teams, handling inquiries, resolving issues, and coordinating with various departments to meet customer needs. Their duties often include tracking orders, managing customer accounts, and supporting the implementation of operational policies. The role requires strong communication, organizational, and problem-solving skills to ensure customer satisfaction and efficient operations.

What does an Operations Coordinator do?

An Operations Coordinator manages daily business activities to ensure smooth operations within a company. They handle tasks such as coordinating between departments, managing schedules, and supporting process improvements, often using tools like spreadsheets and project management software. Strong organizational and communication skills are essential for this role.

How does a Customer Operations Coordinator typically collaborate with other departments to resolve customer issues?

Customer Operations Coordinators frequently work cross-functionally, serving as a bridge between customers and internal teams such as sales, logistics, and technical support. When a customer issue arises, they coordinate with these departments to gather necessary information, track progress, and ensure timely resolution. This collaborative approach helps streamline communication, prevent misunderstandings, and deliver a seamless customer experience. Strong interpersonal and organizational skills are essential, as coordinators often manage multiple cases at once while keeping all stakeholders informed.

What are the key skills and qualifications needed to thrive as a Customer Operations Coordinator, and why are they important?

To thrive as a Customer Operations Coordinator, you need strong organizational skills, attention to detail, and a background in business administration or customer service. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help individuals excel in this role. These skills ensure efficient operations, high customer satisfaction, and seamless coordination between internal teams and clients.

What is the difference between Customer Operations Coordinator vs Customer Service Representative?

AspectCustomer Operations CoordinatorCustomer Service Representative
Primary FocusOversees customer account processes, manages operational workflows, and ensures service delivery efficiency.Handles direct customer inquiries, provides support, and resolves issues.
Required SkillsProcess management, coordination, communication, basic technical knowledge.Communication, problem-solving, product knowledge, interpersonal skills.
Work EnvironmentOffice setting, cross-department collaboration, often involved in backend operations.Call centers, retail, online support channels, direct customer interaction.
Common CertificationsCustomer service certifications, project management basics, CRM proficiency.Customer service certifications, communication skills training.

The Customer Operations Coordinator focuses on managing customer account processes and operational workflows, often working behind the scenes to ensure service efficiency. In contrast, the Customer Service Representative directly interacts with customers to address inquiries and resolve issues. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

What is the highest paying job as a coordinator?

The highest paying roles for coordinators often include senior or specialized positions such as Program Manager, Operations Manager, or Project Director, which typically require additional experience and certifications. These roles can offer higher salaries due to increased responsibilities and leadership requirements within organizations.
What cities are hiring for Customer Operations Coordinator jobs? Cities with the most Customer Operations Coordinator job openings:
What are the most commonly searched types of Customer Operations jobs? The most popular types of Customer Operations jobs are:
What states have the most Customer Operations Coordinator jobs? States with the most job openings for Customer Operations Coordinator jobs include:
What job categories do people searching Customer Operations Coordinator jobs look for? The top searched job categories for Customer Operations Coordinator jobs are:
Customer Operations Coordinator jobs near you
Infographic showing various Customer Operations Coordinator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $51,511 per year, or $24.8 per hour.
Customer & Operations Coordinator

Customer & Operations Coordinator

W3Global Inc.

Tustin, CA

$65K - $72K/yr

Full-time

Re-posted 4 days ago

Job description

Role Description

This is a full-time, on-site role for a Customer & Operations Coordinator located in Lake Forest, CA. The role involves managing daily operations, coordinating with internal teams, and providing exceptional customer service. Responsibilities include maintaining efficient workflows, supporting administrative functions, and collaborating with team members to ensure seamless operations that meet customer needs and align with organizational goals.

Qualifications

  • Strong Customer Service and Communication skills to effectively handle inquiries and foster positive relationships with clients and stakeholders

  • Proficiency in Operations Management and Analytical Skills for optimizing processes and overseeing daily operations

  • Experience as an Administrative Assistant with excellent organizational and time management abilities

  • Detail-oriented with problem-solving skills and a proactive approach to addressing challenges

  • Proficiency in relevant software and tools such as Microsoft Office Suite or operational management systems

  • Experience in the manufacturing or construction industry is a plus

  • Bachelor's degree in Business Administration, Operations Management, or a related field is preferred

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About W3Global

Sourced by ZipRecruiter

W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Frisco, TX, US

Year founded

2006

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