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Customer Operations Coordinator Jobs (NOW HIRING)

W3Global Inc.

Customer & Operations Coordinator

Tustin, CA · On-site

$65K - $72K/yr

Role Description This is a full-time, on-site role for a Customer & Operations Coordinator located in Lake Forest, CA. The role involves managing daily operations, coordinating with internal teams ...

Zippertubing

Customer Operations Coordinator

Chandler, AZ · On-site

$17.75 - $23.25/hr

Customer Operations Coordinator B2B Customer Success | Order Management | Manufacturing Operations Chandler, AZ | Full-Time | Onsite Monday Thursday: 6:00 AM 3:30 PM Friday: 6:00 AM 10:00 AM Also ...

Unilock

Customer Operations Coordinator

Chester, NY · On-site

$22 - $24/hr

The Customer Operations Coordinator serves as a key point of contact for customers and internal teams, ensuring accurate order processing, timely documentation, and exceptional customer service. This ...

Zippertubing

Customer Operations Coordinator

Chandler, AZ · On-site

$18.50 - $24/hr

Customer Operations Coordinator B2B Customer Success | Order Management | Manufacturing Operations Chandler, AZ | Full-Time | Onsite MondayThursday: 6:00 AM 3:30 PM Friday: 6:00 AM 10:00 AM Also ...

Unilock

Customer Operations Coordinator

Chester, NY · On-site

$22 - $24/hr

The Customer Operations Coordinator serves as a key point of contact for customers and internal teams, ensuring accurate order processing, timely documentation, and exceptional customer service. This ...

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Customer Operations Coordinator information

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How much do customer operations coordinator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer operations coordinator in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.88 per hour, depending on experience, location, and employer.

What does a customer operations coordinator do?

A Customer Operations Coordinator is responsible for managing and improving the processes that ensure excellent customer service within a company. They act as a liaison between customers and internal teams, handling inquiries, resolving issues, and coordinating with various departments to meet customer needs. Their duties often include tracking orders, managing customer accounts, and supporting the implementation of operational policies. The role requires strong communication, organizational, and problem-solving skills to ensure customer satisfaction and efficient operations.

What are the key skills and qualifications needed to thrive as a customer operations coordinator, and why are they important?

To thrive as a Customer Operations Coordinator, you need strong organizational skills, attention to detail, and a background in business administration or customer service. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help individuals excel in this role. These skills ensure efficient operations, high customer satisfaction, and seamless coordination between internal teams and clients.

How does a customer operations coordinator typically collaborate with other departments to resolve customer issues?

Customer Operations Coordinators frequently work cross-functionally, serving as a bridge between customers and internal teams such as sales, logistics, and technical support. When a customer issue arises, they coordinate with these departments to gather necessary information, track progress, and ensure timely resolution. This collaborative approach helps streamline communication, prevent misunderstandings, and deliver a seamless customer experience. Strong interpersonal and organizational skills are essential, as coordinators often manage multiple cases at once while keeping all stakeholders informed.

What is the difference between Customer Operations Coordinator vs Customer Service Representative?

AspectCustomer Operations CoordinatorCustomer Service Representative
Primary FocusOversees customer account processes, manages operational workflows, and ensures service delivery efficiency.Handles direct customer inquiries, provides support, and resolves issues.
Required SkillsProcess management, coordination, communication, basic technical knowledge.Communication, problem-solving, product knowledge, interpersonal skills.
Work EnvironmentOffice setting, cross-department collaboration, often involved in backend operations.Call centers, retail, online support channels, direct customer interaction.
Common CertificationsCustomer service certifications, project management basics, CRM proficiency.Customer service certifications, communication skills training.

The Customer Operations Coordinator focuses on managing customer account processes and operational workflows, often working behind the scenes to ensure service efficiency. In contrast, the Customer Service Representative directly interacts with customers to address inquiries and resolve issues. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

How much do customer operations coordinators make in the US?

Customer Operations Coordinators in the US typically earn an average salary ranging from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced coordinators or those in high-demand areas can earn higher wages, often supplemented with benefits and opportunities for advancement.
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Customer Operations Coordinator jobs near you
Infographic showing various Customer Operations Coordinator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,511 per year, or $24.8 per hour.

Customer & Operations Coordinator

Comstock Park, MI

Snelling Grand Rapids
See more jobs at Snelling Grand Rapidsexternal

$45K - $55K/yr

Full-time

Posted 9 days ago

Job description

Customer & Operations Coordinator
Location: North Side of Grand Rapids, MI
Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM
Hours: 40 hours per week
 
Customer & Operations Coordinator
 
Position Summary
We are looking for a highly organized, customer-focused Customer & Operations Coordinator to support day-to-day operations and keep customer orders moving smoothly from entry through fulfillment.
This position combines customer service, order management, purchasing, shipping/logistics, and warehouse coordination. The ideal candidate is proactive, detail-oriented, resourceful, and comfortable taking ownership of issues and following them through to resolution.
Key Responsibilities
  • Enter and process customer orders received by phone, email, and web.
  • Monitor open orders and proactively communicate updates, delays, backorders, and ship-date changes to customers.
  • Respond to customer questions, provide basic product guidance, and prepare basic quotes.
  • Process customer prepayments and payment requests.
  • Create and manage purchase orders, including dropship and stock orders.
  • Communicate with vendors to confirm product availability, pricing, and expected ship dates.
  • Coordinate with sales, warehouse, vendors, and customers to keep orders on schedule.
  • Fulfill in-stock and dropship orders and maintain accurate tracking information.
  • Assist with freight arrangements, shipping schedules, freight rates, and damage claims.
  • Support inventory counts and help identify shortages or issues that could affect customer orders.
  • Maintain accurate customer, vendor, pricing, and order information in the ERP system.
  • Assist with invoices, past-due accounts, vendor checks, and other administrative tasks as needed.
  • Provide additional warehouse and shipping support when needed.
  • Identify potential problems early and take action to prevent customer-impacting issues.
What We're Looking For
  • Customer service and/or order fulfillment experience, preferably in a B2B environment.
  • Experience with shipping, warehouse operations, purchasing, inventory, or logistics is a plus.
  • Strong organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and stay on top of open tasks.
  • Proactive, resourceful, and comfortable solving problems independently.
  • Strong follow-through and willingness to take ownership.
  • Ability to learn a broad product line and provide basic product guidance.
  • ERP experience is helpful but not required.
  • Basic knowledge of freight and logistics is a plus.
  • Comfortable working closely with customers, vendors, sales, and warehouse teams.
The Right Fit
We're looking for someone who takes initiative, asks questions, finds solutions, and follows through. Someone who communicates honestly, stays organized when priorities change, and enjoys being the person who keeps things moving behind the scenes.
If you enjoy a fast-paced role where customer service and hands-on operations come together, we'd like to hear from you.