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Customer Operations Coordinator Jobs (NOW HIRING)

California Closets

Operations Coordinator

Poway, CA · On-site

$27/hr

Serving as a primary point of contact for customers-both in person and through phone and email ... The Operations Coordinator partners closely with the Centralized Scheduling Team to ensure the ...

California Closets

Operations Coordinator

Poway, CA · On-site

Serving as a primary point of contact for customers-both in person and through phone and email ... The Operations Coordinator partners closely with the Centralized Scheduling Team to ensure the ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination. Reporting to the VP of Sales, this role ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination. Reporting to the VP of Sales, this role ...

Lassie

Customer Operations

San Francisco, CA

Customer Operations Role Our mission is to help small businesses run themselves. We're starting ... coordinating setup, solving exceptions, and making the first workflows feel excellent. What You'll ...

Lassie, Inc

Customer Operations

San Francisco, CA · On-site

About the role Customer Operations helps doctors' offices get live with Lassie and see value ... coordinating setup, solving exceptions, and making the first workflows feel excellent. What you'll ...

JMF Underground

Operations Coordinator

Mechanicsburg, PA · On-site

$55K - $65K/yr

We provide services to our customers under 4 company brands: Precision Pipeline Services, SabCon Underground, Allegheny Contracting, and JMF. About the Role: The Operations Coordinator provides ...

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Customer Operations Coordinator information

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How much do customer operations coordinator jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for customer operations coordinator in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.88 per hour, depending on experience, location, and employer.

Is a coordinator a higher position than a manager?

In most organizational structures, a coordinator is considered a lower or entry-level role that supports specific functions, while a manager oversees teams and has broader responsibilities. Typically, a manager holds a higher position with greater authority, decision-making power, and accountability than a coordinator.

What does a Customer Operations Coordinator do?

A Customer Operations Coordinator is responsible for managing and improving the processes that ensure excellent customer service within a company. They act as a liaison between customers and internal teams, handling inquiries, resolving issues, and coordinating with various departments to meet customer needs. Their duties often include tracking orders, managing customer accounts, and supporting the implementation of operational policies. The role requires strong communication, organizational, and problem-solving skills to ensure customer satisfaction and efficient operations.

How much is the salary of a coordinator?

The salary of a Customer Operations Coordinator typically ranges from $40,000 to $60,000 annually, depending on experience, location, and company size. Entry-level positions may start lower, while experienced coordinators or those in high-demand areas can earn more. Benefits often include health insurance and paid time off.

How does a Customer Operations Coordinator typically collaborate with other departments to resolve customer issues?

Customer Operations Coordinators frequently work cross-functionally, serving as a bridge between customers and internal teams such as sales, logistics, and technical support. When a customer issue arises, they coordinate with these departments to gather necessary information, track progress, and ensure timely resolution. This collaborative approach helps streamline communication, prevent misunderstandings, and deliver a seamless customer experience. Strong interpersonal and organizational skills are essential, as coordinators often manage multiple cases at once while keeping all stakeholders informed.

What are the key skills and qualifications needed to thrive as a Customer Operations Coordinator, and why are they important?

To thrive as a Customer Operations Coordinator, you need strong organizational skills, attention to detail, and a background in business administration or customer service. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help individuals excel in this role. These skills ensure efficient operations, high customer satisfaction, and seamless coordination between internal teams and clients.

What is the difference between Customer Operations Coordinator vs Customer Service Representative?

AspectCustomer Operations CoordinatorCustomer Service Representative
Primary FocusOversees customer account processes, manages operational workflows, and ensures service delivery efficiency.Handles direct customer inquiries, provides support, and resolves issues.
Required SkillsProcess management, coordination, communication, basic technical knowledge.Communication, problem-solving, product knowledge, interpersonal skills.
Work EnvironmentOffice setting, cross-department collaboration, often involved in backend operations.Call centers, retail, online support channels, direct customer interaction.
Common CertificationsCustomer service certifications, project management basics, CRM proficiency.Customer service certifications, communication skills training.

The Customer Operations Coordinator focuses on managing customer account processes and operational workflows, often working behind the scenes to ensure service efficiency. In contrast, the Customer Service Representative directly interacts with customers to address inquiries and resolve issues. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

What is the role of an Operations Coordinator?

A Customer Operations Coordinator manages daily customer service activities, coordinates communication between departments, and ensures efficient order processing and issue resolution. They often use tools like CRM software and require strong organizational and communication skills to support customer satisfaction and operational efficiency.

What is the highest paying job as a coordinator?

The highest paying roles for coordinators often include senior or specialized positions such as Program Manager, Operations Manager, or Project Director, which typically require additional experience and certifications. These roles can offer higher salaries due to increased responsibilities and leadership requirements within organizations.
What cities are hiring for Customer Operations Coordinator jobs? Cities with the most Customer Operations Coordinator job openings:
What are the most commonly searched types of Customer Operations jobs? The most popular types of Customer Operations jobs are:
What states have the most Customer Operations Coordinator jobs? States with the most job openings for Customer Operations Coordinator jobs include:
Customer Operations Coordinator jobs near you
Infographic showing various Customer Operations Coordinator job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,511 per year, or $24.8 per hour.
Customer Operations Coordinator

Customer Operations Coordinator

Novelty, Inc.

Greenfield, IN • On-site

Full-time

Posted 19 days ago

Job description

About Novelty Inc.
Novelty Inc. is a multi-channel product development company that creates high-impulse, trend-driven merchandise and sells directly to major retailers. We pride ourselves on developing fun, innovative products-and building sales programs that help our partners succeed.
What You'll Do
In this role, you will help keep customer orders, shipments, item setup, and sales follow-up moving smoothly from start to finish. This position works closely with Customer Service, Sales, Warehouse, and other internal teams to make sure orders are entered correctly, shipments are moving on time, and customer requirements are clearly communicated.
Key responsibilities include:
  • Work closely with the Sales team to monitor customer orders, confirm order details, and help ensure orders are entered and processed accurately.
  • Partner with the Warehouse team to follow up on shipments, communicate priority orders, and make sure any special instructions or customization requirements are understood.
  • Maintain and update order, sales, and shipment tracking spreadsheets to monitor what has shipped, what is pending, and what needs follow-up.
  • Review orders that have not yet dropped to the warehouse and follow up with the appropriate teams to help resolve issues.
  • Complete new item setup forms in Excel and/or enter item information directly into customer portals.
  • Assist with customer portal maintenance, item setup, pricing updates, and other account-specific requirements.
  • Analyze sales, order activity, and shipment information to help identify trends, delays, or areas needing attention.
  • Provide backup support to the Customer Service team when needed, including order entry, follow-up, and customer communication.
  • Support E-Commerce tasks when applicable, including entering or updating items on platforms such as Amazon, eBay, Walmart, or other online marketplaces.
  • Use Excel regularly to organize data, track activity, analyze information, and provide updates to management and internal teams.
  • Be open to using AI tools and other technology to improve efficiency, reporting, communication, and daily processes.

Excel Requirement
  • Strong Excel skills are required for this position. Candidates should be comfortable working at an intermediate level or higher, including maintaining spreadsheets, sorting and filtering data, using formulas, reviewing reports, and analyzing sales or shipment information. Experience with Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS, and basic data cleanup is strongly preferred.

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