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Customer Operations Coordinator Jobs in Indiana (NOW HIRING)

Evolv

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Sales Operations & CRM Coordinator

Evansville, IN · On-site

$55K - $60K/yr

The Sales Operations Coordinator will administer and maintain our CRM (MAC): users, records, data quality, and updates * Add and maintain CRM users for employees and referral partners * Ensure leads ...

Evolv

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Sales Operations Coordinator

Evansville, IN · On-site

$55K - $60K/yr

Sales Operations Coordinator (In-Office) -- Newburgh, IN The Opportunity Evolv is hiring a Sales ... This role sits at the center of CRM administration, sales activity tracking, appointment quality ...

Evolv

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Sales Operations Specialist

Evansville, IN · On-site

$55K - $60K/yr

What You'll Do CRM Administration & Sales Operations * The Sales Operations Coordinator will ... administer and maintain our CRM (MAC): users, records, data quality, and updates * Add and maintain ...

KBR

Sr. Operations Coordinator

South Bend, IN

Title: Sr. Operations Coordinator Belong, Connect, Grow, with KBR! Program Summary KBR's Global ... Coordinate and expedite order delivery to meet internal and external customer requirements ...

KBR, Inc.

Sr. Operations Coordinator

South Bend, IN · On-site

Title: Sr. Operations Coordinator Belong, Connect, Grow, with KBR! Program Summary KBR's Global ... Coordinate and expedite order delivery to meet internal and external customer requirements ...

Everon LLC

Operations Coordinator

Indianapolis, IN · On-site

... customers we serve and the communities we protect. When you're a part of Everon, you'll have the ... Assist in coordinating activities such as scheduling, customer notification and equipment ...

pelican

Returns Operations Coordinator

Clayton, IN

Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... Partner with Warehouse, Quality, and Customer Service teams to resolve issues and improve customer ...

pelican

Returns Operations Coordinator

Clayton, IN · On-site

Return Operations Coordinator Location : Clayton, IN Company : Pelican Who We Are At Pelican, we ... Partner with Warehouse, Quality, and Customer Service teams to resolve issues and improve customer ...

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All JobsCustomer Operations JobsCustomer Operations Coordinator JobsCustomer Operations Coordinator Jobs in Indiana

Customer Operations Coordinator information

See Indiana salary details

$13

$23

$36

How much do customer operations coordinator jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for customer operations coordinator in Indiana is $23.57, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.54 per hour, depending on experience, location, and employer.

How much do operations coordinators make in the US?

Operations coordinators in the US typically earn an average salary of around $45,000 to $60,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced coordinators or those in high-demand sectors can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

Is a coordinator a higher position than a manager?

In most organizational structures, a coordinator role is considered lower than a manager role. Coordinators typically handle specific tasks or projects under a manager’s supervision, while managers oversee teams, make strategic decisions, and have broader responsibilities. The hierarchy can vary by company, but generally, management positions are higher than coordination roles.

What does a Customer Operations Coordinator do?

A Customer Operations Coordinator is responsible for managing and improving the processes that ensure excellent customer service within a company. They act as a liaison between customers and internal teams, handling inquiries, resolving issues, and coordinating with various departments to meet customer needs. Their duties often include tracking orders, managing customer accounts, and supporting the implementation of operational policies. The role requires strong communication, organizational, and problem-solving skills to ensure customer satisfaction and efficient operations.

What does an Operations Coordinator do?

An Operations Coordinator manages daily business activities to ensure smooth operations within a company. They handle tasks such as coordinating between departments, managing schedules, and supporting process improvements, often using tools like spreadsheets and project management software. Strong organizational and communication skills are essential for this role.

How does a Customer Operations Coordinator typically collaborate with other departments to resolve customer issues?

Customer Operations Coordinators frequently work cross-functionally, serving as a bridge between customers and internal teams such as sales, logistics, and technical support. When a customer issue arises, they coordinate with these departments to gather necessary information, track progress, and ensure timely resolution. This collaborative approach helps streamline communication, prevent misunderstandings, and deliver a seamless customer experience. Strong interpersonal and organizational skills are essential, as coordinators often manage multiple cases at once while keeping all stakeholders informed.

What are the key skills and qualifications needed to thrive as a Customer Operations Coordinator, and why are they important?

To thrive as a Customer Operations Coordinator, you need strong organizational skills, attention to detail, and a background in business administration or customer service. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help individuals excel in this role. These skills ensure efficient operations, high customer satisfaction, and seamless coordination between internal teams and clients.

What is the difference between Customer Operations Coordinator vs Customer Service Representative?

AspectCustomer Operations CoordinatorCustomer Service Representative
Primary FocusOversees customer account processes, manages operational workflows, and ensures service delivery efficiency.Handles direct customer inquiries, provides support, and resolves issues.
Required SkillsProcess management, coordination, communication, basic technical knowledge.Communication, problem-solving, product knowledge, interpersonal skills.
Work EnvironmentOffice setting, cross-department collaboration, often involved in backend operations.Call centers, retail, online support channels, direct customer interaction.
Common CertificationsCustomer service certifications, project management basics, CRM proficiency.Customer service certifications, communication skills training.

The Customer Operations Coordinator focuses on managing customer account processes and operational workflows, often working behind the scenes to ensure service efficiency. In contrast, the Customer Service Representative directly interacts with customers to address inquiries and resolve issues. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

What is the highest paying job as a coordinator?

The highest paying roles for coordinators often include senior or specialized positions such as Program Manager, Operations Manager, or Project Director, which typically require additional experience and certifications. These roles can offer higher salaries due to increased responsibilities and leadership requirements within organizations.
What are the most commonly searched types of Customer Operations jobs in Indiana? The most popular types of Customer Operations jobs in Indiana are:
What job categories do people searching Customer Operations Coordinator jobs in Indiana look for? The top searched job categories for Customer Operations Coordinator jobs in Indiana are:
Customer Operations Coordinator jobs near you
Infographic showing various Customer Operations Coordinator job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $49,016 per year, or $23.6 per hour.

Sales Operations & CRM Coordinator

Evolv

Evansville, IN • On-site

$55K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

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Job description

Sales Operations Coordinator (In-Office) — Newburgh, IN

The Opportunity

Evolv is hiring a Sales Operations Coordinator to keep our sales engine organized, accountable, and moving. This role sits at the center of CRM administration, sales activity tracking, appointment quality, reporting, and internal coordination. You’ll support sales leadership and the sales team by maintaining clean data, ensuring follow-up happens, monitoring appointment and call activity, and removing friction between sales, customer service, and deployment.

This is a strong fit for someone who is assertive, detail-oriented, process-driven, and comfortable holding people to standards—while staying professional, calm, and helpful. This position is in-office only in Newburgh, IN (not eligible for remote work).

About Evolv

Evolv is a payments and commerce enablement platform serving 20,000+ small and mid-sized businesses nationwide. We provide payment processing and merchant services, plus value-added business services like digital marketing, payroll, and accounting support. Our platform supports partners such as financial institutions, ISOs, ISVs, and associations—combining omnichannel payments, onboarding, operational support, and digital business tools into one ecosystem.

Our Vision

By 2030, Evolv aims to be the preferred commerce infrastructure partner for community financial institutions, ISOs, and embedded software providers. We’re building a scalable platform centered on partner-led distribution, operational consistency, and value-added services that improve merchant retention and profitability.

What You’ll Do

CRM Administration & Sales Operations

  • The Sales Operations Coordinator will administer and maintain our CRM (MAC): users, records, data quality, and updates
  • Add and maintain CRM users for employees and referral partners
  • Ensure leads are documented correctly (notes, dispositions, tasks, next steps)
  • Manage lead queues so the right leads get worked at the right time
  • Identify opportunities where meetings occurred but applications haven’t been submitted/signed; drive next-step follow-up
  • Verify reps set reminders/tasks for future follow-up; re-queue leads when needed
  • Generate reporting and insights that support daily execution and sales goals

Activity Tracking & Appointment Quality

  • Monitor appointment-set quality and identify patterns impacting conversion
  • Monitor call logs/outreach activity; flag gaps in follow-up discipline
  • Monitor rep calendars and scheduling accuracy (including drive-time logic) to protect productivity
  • Track appointment sets, product approvals, and follow-up commitments
  • The Sales Operations Coordinator will help ensure key affiliation/referral sources are worked consistently

Partner Referral Responsiveness & Internal Accountability

  • Help sales leadership track outreach timeliness to new referrals (bank/partner channels)
  • Surface potential rep issues (missed follow-up, incomplete documentation, product knowledge gaps) to Sales Management
  • Coordinate with reps and CRM support to improve productivity and consistency

Customer Support & Deployment Coordination (Backup Coverage)

  • The Sales Operations Coordinator will support email workflows from deployment/install teams when issues arise
  • Contact merchants to confirm issues and attempt resolution when appropriate
  • Communicate delays/changes to sales reps clearly and promptly
  • Partner with reps, merchants, and trainers until a deal is installed or closed out
  • Work with customer service on escalation/“flight risk” tickets to protect retention

Sales Leadership & Office Support

  • Assist with set up for new employees (computers, phones, workstation setup)
  • The Sales Operations Coordinator will maintain supply inventory; coordinate with vendors for phone/computer issues
  • Provide coverage support for the Director of Sales when not present

What Success Looks Like

  • CRM stays clean and accurate (current statuses, documentation, tasks, next steps)
  • Follow-up happens on time; fewer stalled opportunities after meetings
  • Appointment quality improves; better-fit meetings and cleaner handoffs
  • Sales leadership has reliable reporting and early-warning visibility
  • Deployment issues are handled quickly with clear communication and documented outcomes

Qualifications

  • 1–3+ years in sales operations, sales support/admin, CRM admin, customer operations, or coordination roles
  • Comfort working in a structured environment with activity expectations and visible metrics
  • The Sales Operations Coordinator will have strong attention to detail and follow-through
  • Confident communicator (written and phone) who can be firm, clear, and professional
  • Strong organization skills; able to manage multiple moving pieces daily
  • Proficiency with CRM systems and reporting (MAC experience is a plus; similar CRMs count)
  • Must be able to work in-office in Newburgh, Indiana

Work Environment & Compensation

  • High-velocity, execution-focused team with clear expectations and daily priorities
  • Role requires consistency, calm urgency, and comfort with accountability and inspection
  • Compensation: base wage + bonus opportunity (details discussed during interviews)

Company Description

A leader in merchant services for over 28 years.

Since 1998, Evolv has been providing the latest in payment acceptance to merchant and partners, nationwide. What started as a family-owned sales office in Boonville, Indiana has Evolv-ed over the years.

Our mission is to build partnerships through excellence in customer service.