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Customer Operations Coordinator Jobs in Kansas (NOW HIRING)

Penske

Operations Coordinator

Wichita, KS · On-site

The Operations Coordinator will provide superior customer service and communication to internal and external customers. This position will support the branch financial manager by providing guidance ...

Penske

Operations Coordinator

Wichita, KS · On-site

The Operations Coordinator will provide superior customer service and communication to internal and external customers. This position will support the branch financial manager by providing guidance ...

Penske

Operations Coordinator

Wichita, KS

The Operations Coordinator will provide superior customer service and communication to internal and external customers. This position will support the branch financial manager by providing guidance ...

Chick-fil-A

Operational Coordinator

Wichita, KS

$16 - $22/hr

Do you thrive in a fast-paced, customer-oriented role? If so, we'd love for you to apply for the Operational Coordinator position with Chick-fil-A West Wichita! As an Operational Coordinator, you ...

Chick-fil-A

Operational Coordinator

Wichita, KS · On-site

$16 - $22/hr

Do you thrive in a fast-paced, customer-oriented role? If so, we'd love for you to apply for the Operational Coordinator position with Chick-fil-A West Wichita! As an Operational Coordinator, you ...

NASCAR

Coordinator, Ticket Operations

Kansas City, KS · On-site

Ticket issue resolution and customer service * Daily sales reconciliation * Final event reporting * Where applicable, assist with hiring, scheduling, and supervision of temporary event staff ...

AEG

Coordinator, Ticket Operations

Kansas City, KS · On-site

Ticket issue resolution and customer service * Daily sales reconciliation * Final event reporting * Where applicable, assist with hiring, scheduling, and supervision of temporary event staff ...

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Customer Operations Coordinator information

See Kansas salary details

$12

$22

$33

How much do customer operations coordinator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer operations coordinator in Kansas is $22.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $24.86 per hour, depending on experience, location, and employer.

What does a customer operations coordinator do?

A Customer Operations Coordinator is responsible for managing and improving the processes that ensure excellent customer service within a company. They act as a liaison between customers and internal teams, handling inquiries, resolving issues, and coordinating with various departments to meet customer needs. Their duties often include tracking orders, managing customer accounts, and supporting the implementation of operational policies. The role requires strong communication, organizational, and problem-solving skills to ensure customer satisfaction and efficient operations.

What are the key skills and qualifications needed to thrive as a customer operations coordinator, and why are they important?

To thrive as a Customer Operations Coordinator, you need strong organizational skills, attention to detail, and a background in business administration or customer service. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help individuals excel in this role. These skills ensure efficient operations, high customer satisfaction, and seamless coordination between internal teams and clients.

How does a customer operations coordinator typically collaborate with other departments to resolve customer issues?

Customer Operations Coordinators frequently work cross-functionally, serving as a bridge between customers and internal teams such as sales, logistics, and technical support. When a customer issue arises, they coordinate with these departments to gather necessary information, track progress, and ensure timely resolution. This collaborative approach helps streamline communication, prevent misunderstandings, and deliver a seamless customer experience. Strong interpersonal and organizational skills are essential, as coordinators often manage multiple cases at once while keeping all stakeholders informed.

What is the difference between Customer Operations Coordinator vs Customer Service Representative?

AspectCustomer Operations CoordinatorCustomer Service Representative
Primary FocusOversees customer account processes, manages operational workflows, and ensures service delivery efficiency.Handles direct customer inquiries, provides support, and resolves issues.
Required SkillsProcess management, coordination, communication, basic technical knowledge.Communication, problem-solving, product knowledge, interpersonal skills.
Work EnvironmentOffice setting, cross-department collaboration, often involved in backend operations.Call centers, retail, online support channels, direct customer interaction.
Common CertificationsCustomer service certifications, project management basics, CRM proficiency.Customer service certifications, communication skills training.

The Customer Operations Coordinator focuses on managing customer account processes and operational workflows, often working behind the scenes to ensure service efficiency. In contrast, the Customer Service Representative directly interacts with customers to address inquiries and resolve issues. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

How much do customer operations coordinators make in the US?

Customer Operations Coordinators in the US typically earn an average salary ranging from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced coordinators or those in high-demand areas can earn higher wages, often supplemented with benefits and opportunities for advancement.

What are the most commonly searched types of Customer Operations jobs in Kansas?

The most popular types of Customer Operations jobs in Kansas are:

What job categories do people searching Customer Operations Coordinator jobs in Kansas look for?

The top searched job categories for Customer Operations Coordinator jobs in Kansas are:

What cities in Kansas are hiring for Customer Operations Coordinator jobs?

Cities in Kansas with the most Customer Operations Coordinator job openings:

Customer Operations Coordinator jobs near you
Infographic showing various Customer Operations Coordinator job openings in Kansas as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,940 per year, or $22.1 per hour.

Operations Coordinator

Penske

Wichita, KS • On-site

Full-time

Re-posted yesterday

Key responsibilities

  • Complete administrative processes to support operational efficiency, customer satisfaction, and branch profitability.

  • Monitor and resolve issues related to accounts receivable, lease, contract maintenance, and billing processes.

  • Perform process analyses and reviews in areas such as billing, citations, licensing, and accounts receivable to identify solutions and process improvements.

Penske Corporation rating

8.7

Company rating: 8.7 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

9th of 366 rated logistics

Job description

Position Summary
The Operations Coordinator will complete administrative processes of the branch (branches) that support operational efficiency, effectiveness, customer satisfaction and profitability.  The Operations Coordinator will provide superior customer service and communication to internal and external customers.  This position will support the branch financial manager by providing guidance and information that contributes to branch performance and profitability.  
 
Shift:
This position is working Monday-Friday 7am-4pm OR 8am-5pm

 
Key Responsibilities:
Financial Operations 
Oversight of accounts receivable process and maintain local collection contacts to support centralized function. 
Monitor weekly and monthly lease, contract maintenance, and special billing, and take the initiative to resolve any issues in a timely fashion.  Establish and Control all related processes to support customer service and branch profitability. 

 
Fleet Operations 
Complete Fleet Service activities such as licensing, permitting, in/out service vehicles, research and process citations. 
Track and coordinate asset outside services such as unit jacket file, wash sheets, fueling and other outside vendor support that is not maintenance related. 
Partner with Fleet Services and establish a collaborative relationship of local / centralized functions to support licensing, permitting, citations and other fleet operations. 

 
Process Analytics 
Perform process analyses and reviews in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, licensing and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability. 
Use systems or reports such as Qlikview or AS400 to understand the operational dynamics for problem solving and process improvement.   

 
Other Responsibilities
Maintains District Personnel Files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires.  
Projects and tasks as assigned by Branch Financial Manager and District Financial Manager.

 
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:
High school diploma or equivalent required, degree preferred
Interpersonal and relationship building skills with an ability to collaborate with branch team members.
Competent written and verbal communication skills 
2 years+ experience in customer service financial administrative experience requirement
Agile and quick learner, enjoys collaborative projects and continuous education
Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit.  The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.  The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

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About Penske

Sourced by ZipRecruiter

When you join Penske, you're joining a team that cares about doing its best. At each location, there's a strong sense of teamwork. We're all working together to move our customers forward. That's true for the 11,000+ vehicle repair associates who are working at hundreds of locations across the United States. Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Bloomfield Hills, MI, US

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