Customer Operations Coordinator Jobs in Kansas (NOW HIRING)

Description

Department: Enrollment Management

Job Status: Full Time  

FLSA Status: Exempt 

Reports To: Director of Enrollment Operations

Amount of Travel Required: Minimal Travel 

Positions Supervised: None

Work Schedule: 8:00 a.m. - 5:00, Regular evening, weekend, and as assigned 

POSITION SUMMARY

The Enrollment Operations Coordinator is a mission-critical role responsible for the functional management and strategic optimization of Slate (Technolutions) CRM. This position bridges the gap between technical operations and enrollment strategy by managing the osteopathic medical student communication funnel, application processing, and data integrity. The ideal candidate will be a Slate power user capable of building complex queries, automating communication workflows, and designing engaging digital touchpoints that support the recruitment and yield goals of osteopathic students.

Key Responsibilities

CRM Architecture & System Management

• System Configuration: Configure and maintain Slate operations, including Reader bins, application workflows, forms, events, and scheduler features.
• Data Integrity & Audits: Ensure the highest level of database integrity by regularly auditing, deduplicating, and updating records.
• Technical Support: Troubleshoot system errors and technical issues related to CRM processes; serve as a primary support resource for admissions staff.
• Innovation: Stay informed about advancements in CRM technology and Slate-specific features; recommend enhancements to improve operational efficiency and impact.
• AACOMAS Integration: Assist with management of the daily import, integration and matching of AACOMAS (American Association of Colleges of Osteopathic Medicine Application Service), application data, transcripts, and supporting materials into Slate, ensuring timely and accurate synchronization between systems.
• Liaison: Serve as a point of contact between BSOM Admissions and AACOMAS for technical inquiries, application issues and data correct requests

Strategic Communications & Marketing Automation

• Campaign Management: Lead the design and execution of all CRM-based communications, including email, SMS, and other channels. Ensure all outreach is accurate, timely, and aligned with the college's mission and vision.
• Targeted Outreach: Collaborate with the Director of Enrollment Operations and Director of Admission - BSOM to develop targeted communication plans, segment audiences, and personalize outreach efforts.
• Population Scoping: Build complex queries and population profiles to ensure communications reach the correct target demographics.
• Performance Analytics: Monitor, analyze, and report on communication performance metrics (e.g., open rates, click-throughs, conversion); develop reports to assess effectiveness and recommend data-driven improvements.
• Content & Automation: Maintain and update CRM communication templates, rules, populations, content blocks, and automated drip campaigns.

Recruitment Events & Operations

• Digital Experience: Design and maintain institutional landing pages, inquiry forms, and registration portals for recruitment events.
• Event Logistics: Assist with the planning and execution of communication logistics for BSOM recruitment travel and on-campus events.

Training & Professional Development

• Internal Training: Train and support admissions staff on CRM communication tools, best practices, and standard operating procedures (SOPs).
• Institutional Knowledge: Keep abreast of current college programs, academic policies, and admissions procedures.
• Professional Growth: Actively participate in professional development, including conferences (e.g., Technolutions Summit) and regional training sessions.

Requirements

Why Join Us?

This role is central to our ability to meet annual enrollment targets and deliver an exceptional experience to prospective students of the Benedictine College School of Osteopathic Medicine (BSOM). You will be joining a collaborative team that values data-driven decision-making and innovation in higher education recruitment.

Required Qualifications

• Education: Bachelor's degree.
• Technical Expertise: Proven, hands-on experience as a Slate (Technolutions) power user.
• Communication Skills: Strong ability to translate institutional goals into personalized, high-performing communication campaigns.
• Analytical Ability: Experience developing complex queries and analyzing performance metrics to drive strategy.
• Project Management: Ability to manage multiple projects, maintain high attention to detail, and meet strict deadlines during high-volume recruitment cycles.

Preferred Qualifications

• Medical School Admissions Knowledge: Familiarity with Liaison, AACOMAS, AMCAS or other comparable centralized application systems

POSITION QUALIFICATIONS

Competency Statement(s)

Accurate- Accuracy looks at the extent to which an individual's work is correct and error free within company policies and guidelines. 

Ambition- Ambition looks at the extent to which an individual demonstrates drive and initiative in seeking personal advancement or recognition. 

Communication, Oral- Oral Communication skills looks at the extent to which an individual communicates with economy and clarity, actively engaging in conversations in order to clearly understand others' message and intent, and receives and processes feedback. 

Communication, Written -Written communication skills looks at the extent to which an individual writes concise, clear letters, reports, articles, or e-mails, including proofing and editing

Detail Oriented- Detail orientation looks at the ability of the individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.

Judgment - The skill of judgment looks at the ability of the individual to form sound opinions or make decisions by evaluating available information.

Organized - Organizational skills looks at the ability of the individual to be structured and methodical in working skills.

Persistence - Persistence looks at the ability of the individual to continue in a course of action in the face of adversity

Project Management - Project management skills looks at the ability of the individual to demonstrate an understanding of planning, organizing, staffing, directing, and controlling work tasks.

Relationship Building - Relationship building looks at the ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers.

Self-Motivated- Self-motivational skills looks at the ability of the individual to reach a goal or perform a task with little supervision or direction

Education: Bachelor's degree required  

Experience: 3-5 Years in the Admission Office desired

PHYSICAL DEMANDS

Physical Abilities 

Stand O 

Walk O

Sit O

Handling / Fingering O 

Reach Outward O

Reach Above Shoulder N

Climb N

Crawl N

Squat or Kneel N

Bend N

Push / Pull

12 lbs or less O

13-25 lbs N

26-40 lbs N

41-100 lbs N

Lift /Carry

10 lbs or less O

11-20 lbs N

21-50 lbs N

51-100 lbs N

Over 100 lbs N

N (Not Applicable) Activity is not applicable to this occupation. 

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

EOE