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Director Customer Operations Jobs in Kansas (NOW HIRING)

ITW Pro Brands

Operations Director

Olathe, KS

$142K - $237K/yr

The Director of Operations, in partnership with the Plant Managers, will have overall ... Ensure operations meet customer and company quality standards * Drive strong customer service ...

MCI Careers

Operations Director

Wichita, KS

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ...

MCI Careers

Operations Director

Wichita, KS

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ...

MCI Careers

Operations Director

Wichita, KS · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ...

MCI Careers

Operations Director

Wichita, KS · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ...

MCI Careers

Operations Director

Wichita, KS · On-site

$80 - $120/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ...

Chick-fil-A

Director of Operations

Wichita, KS · On-site

$24/hr

Director of Operations at Chick-fil-A West Wichita Are you passionate about creating a culture of ... Manage and participate in daily operations to ensure excellent customer service is taking place ...

Chick-fil-A

Director of Operations

Wichita, KS

$24/hr

Director of Operations at Chick-fil-A West Wichita Are you passionate about creating a culture of ... Manage and participate in daily operations to ensure excellent customer service is taking place ...

Pfizer

Sr Director Operations

Mcpherson, KS · On-site

Work with direct reports to ensure that teams are properly staffed to meet production requirements ... Working with PC1 & Business Development to cultivate and build strategic customer relationships and ...

Aramark

Director of Operations

Overland Park, KS · On-site

Oversees and manages dining operations where customers order prepared foods from a menu. Job ... Direct and oversee operations related to production, distribution and food service Compliance

Aramark

Director of Operations

Overland Park, KS · On-site

Oversees and manages dining operations where customers order prepared foods from a menu. Job ... Direct and oversee operations related to production, distribution and food service Compliance ...

Aramark

Director of Operations

Overland Park, KS · On-site

Oversees and manages dining operations where customers order prepared foods from a menu. Job ... labor • Direct and oversee operations related to production, distribution and food service ...

Aramark

Director of Operations

Overland Park, KS · On-site

Oversees and manages dining operations where customers order prepared foods from a menu. Job ... labor • Direct and oversee operations related to production, distribution and food service ...

Marcone

Vice President, Operations

Lenexa, KS · On-site

Participate in the development and direct the implementation of long- and short-range business ... Ensure assigned districts have the seasonal inventory required to meet customer demands. * SOP ...

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All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Kansas

Director Customer Operations information

See Kansas salary details

$30.3K

$96K

$160.1K

How much do director customer operations jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director customer operations in Kansas is $96,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,300.00 and $120,800.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Kansas?

The most popular types of Customer Operations jobs in Kansas are:

What are popular job titles related to Director Customer Operations jobs in Kansas?

For Director Customer Operations jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Kansas look for?

The top searched job categories for Director Customer Operations jobs in Kansas are:

What cities in Kansas are hiring for Director Customer Operations jobs?

Cities in Kansas with the most Director Customer Operations job openings:

Director Customer Operations jobs near you

Operations Support Representative

Shamrock Trading Corporation

Overland Park, KS • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Shamrock Trading Corporation rating

9.1

Company rating: 9.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

About Shamrock Trading Corporation
Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.
Shamrock's mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!
Why You'll Love Working Here
Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America's 2025 "Most Loved Workplaces" by Newsweek.
At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families:
  • Training and Development: Ongoing training and professional development opportunities
  • Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
  • Salary: Individual compensation packages may reflect applicable experience, job-related skill, training and/or education
  • Financial: Generous company 401(k) contributions and employee stock ownership after one year
  • Work-Life Balance: Competitive PTO and fully paid time off opportunities to volunteer within your community
About the Role
Ryan Transportation and Shamrock are looking for an Operations Support Representative. This operations position is responsible for operational management of Ryan Transportation loads including tracking and tracing, internal and external communications, status updates, and other customer service duties to ensure the highest level of customer and carrier satisfaction. An ideal candidate will be self-motivated, a critical thinker, and problem solver with a high level of attention to detail.
What You'll Do
  • Manage and respond to inbound calls and emails in all aspects of customer service
  • Conduct routine follow-up calls as directed by Carrier Sales and Account Management representatives
  • Maintain records through timely and accurate system updates
  • Provide timely and efficient updates to Account Managers as new information arises
  • Utilize active listening skills to gather necessary details and anticipate potential issues
  • Coordinate logistics activity including issue resolution, communication between carrier operations, customer operations, and sales
  • Track and trace orders for each load in our system and complete all load-related paperwork
  • Other duties as assigned
What You'll Bring
  • Demonstrated success in a proactive operations and customer service environment
  • Demonstrated organizational and prioritization skills to meet customer needs and communicate results
  • Excellent customer service and problem-solving skills
  • Detail orientated with analytical and technical skills
  • Ability to work both independently and in a team environment
  • Proven ability to multitask and thrive in a fast-paced environment
  • Effective verbal, written and interpersonal communication skills
  • Proficient in Microsoft Office and data entry
  • Demonstrated ability to meet deadlines

Apply Today!
We're so excited to connect with you! If you want to work with forward-thinking people in an award-winning culture, submit your application today.
#LI-HA1 #LI-Onsite #ryantransportation
Having trouble submitting your application? Contact us at Recruiting@shamrocktradingcorp.com for support.

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