ZipRecruiter

Log In

1

Director Customer Operations Jobs in Kansas (NOW HIRING)

Panasonic

Director of Quality Operations

De Soto, KS · On-site

Support customer relationship management through quality performance reviews, customer issue ... Provide direct leadership to Quality Operations Managers, Metrology leadership, and other quality ...

mSupply

Vice President, Operations

Lenexa, KS · On-site

Participate in the development and direct the implementation of long- and short-range business ... Ensure assigned districts have the seasonal inventory required to meet customer demands.  * SOP ...

New

Accenture

SAP ERCS Associate Director

Overland Park, KS · On-site

Within Accenture's Utilities Practice,weuse our deep industryexpertisein digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility ...

New

previous pagenext page

Showing results 21-40

All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Kansas

Director Customer Operations information

See Kansas salary details

$30.3K

$96K

$160.1K

How much do director customer operations jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director customer operations in Kansas is $96,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,300.00 and $120,800.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Kansas?

The most popular types of Customer Operations jobs in Kansas are:

What are popular job titles related to Director Customer Operations jobs in Kansas?

For Director Customer Operations jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Kansas look for?

The top searched job categories for Director Customer Operations jobs in Kansas are:

What cities in Kansas are hiring for Director Customer Operations jobs?

Cities in Kansas with the most Director Customer Operations job openings:

Director Customer Operations jobs near you

Director of Quality Operations

Panasonic

De Soto, KS • On-site

Full-time

Re-posted 6 days ago

Job description

Overview
Do you want to join a team that's changing the world? Do you have a strong background as a Director of Quality Operations? Then we're looking for you! Check out the job description and apply now! Put your skills to meaningful use, gain unique experience, and work with world-class team members with diverse backgrounds and expertise who share the same vision. Join the PECNA team today!
Responsibilities
Director of Quality Operations
https://www.youtube.com/watch?v=0tMgKm_71qs
(by clicking this link you are being referred to an external site that is not part of Panasonic)
Meet the Recruiter: Eric Laffey
Summary:
Join us at Panasonic Energy as we expand to De Soto, Kansas, where we're building the world's largest lithium-ion battery factory. This is an exciting opportunity to grow your career while contributing to the future of electric vehicles. As part of our team, you'll help push the limits of battery technology, enhancing performance and efficiency in sustainable transportation.
Our state-of-the-art facility, just outside the Kansas City Metro, will be a hub for innovation in green energy solutions. If you're passionate about sustainability and eager to contribute to the electric vehicle revolution, we invite you to be part of our dynamic team. Join us and make a meaningful impact on the future of energy and transportation.
Job Summary:
The Director of Quality Operations is responsible for leading site-wide quality operations, quality systems, and manufacturing quality strategy to ensure products consistently meet customer requirements, regulatory standards, and business objectives. Reporting to the Vice President of Quality, this role translates enterprise quality strategy into operational execution, driving quality performance, risk reduction, and continuous improvement across the organization. The Director provides leadership for quality operations teams and partners closely with Operations, Engineering, Maintenance, Supply Chain, and Product Development to strengthen process capability, enhance product quality, and improve manufacturing performance. The role is accountable for quality management system effectiveness, key quality performance outcomes, compliance, and organizational capability within the quality function. Success in this position requires strategic leadership, sound business judgment, and the ability to influence decision-making and drive operational excellence in a high-volume lithium-ion battery manufacturing environment.
Essential Duties:
Functional Leadership & Operations:
  • Provide strategic leadership and governance for site-wide quality operations, ensuring alignment between quality objectives, manufacturing performance, and business priorities
  • Establish quality operating standards, management systems, and governance processes that drive consistent execution across production areas, shifts, and functions
  • Own overall quality performance outcomes, including First Pass Yield (FPY), Cost of Poor Quality (COPQ), scrap, customer defects, process capability, and product reliability
  • Lead the development and execution of quality control strategies, inspection systems, testing frameworks, and product release processes to ensure scalable and effective quality assurance
  • Ensure effective management of Nonconformance Report (NCR), Corrective and Preventive Action (CAPA), and escalation processes to drive timely resolution of quality issues and prevention of recurrence
  • Direct quality operations resources, priorities, and organizational structures to support production demands, business growth, and operational excellence
  • Oversee quality performance reviews and governance forums, ensuring risks, trends, and improvement actions are communicated and addressed at appropriate leadership levels
  • Utilize advanced analytics, statistical methods, and predictive quality tools to identify emerging risks and drive proactive mitigation strategies
  • Develop, monitor, and communicate key quality performance indicators (KPIs) to executive leadership, ensuring visibility to organizational performance and risks
  • Manage departmental budgets, resource allocation, and investment priorities to support operational objectives and continuous improvement initiatives

Strategic Alignment & Continuous Improvement:
  • Develop and execute the site quality operations strategy and roadmap, aligning quality initiatives with organizational objectives, customer expectations, and operational priorities
  • Partner with executive and site leadership to establish quality goals, performance targets, and long-term improvement plans
  • Lead cross-functional improvement initiatives using Lean, Six Sigma, statistical methodologies, and structured problem-solving tools to improve quality performance and process capability
  • Drive adoption of digital quality systems, advanced analytics, and data-driven decision-making to improve visibility, traceability, and operational effectiveness
  • Analyze quality trends and systemic risks to identify strategic improvement opportunities and proactively address emerging challenges
  • Provide executive oversight of audit programs, including VDA 6.3 process audits and internal assessments, to ensure effectiveness and sustainable corrective actions

Team Development & Knowledge Sharing:
  • Build, lead, and develop a high-performing quality organization capable of supporting current and future business needs
  • Coach and develop Quality Managers and functional leaders to strengthen leadership capability, technical expertise, and organizational effectiveness
  • Establish succession planning, talent development, and workforce strategies to ensure long-term capability within the quality function
  • Promote a culture of accountability, continuous improvement, operational excellence, and employee engagement
  • Drive standardization of training frameworks, best practices, and knowledge-sharing processes across quality teams
  • Foster collaboration and alignment across quality, manufacturing, engineering, and support organizations

Cross-Functional Collaboration & Stakeholder Engagement:
  • Partner with Operations, Engineering, Product Development, Supply Chain, Maintenance, and Customer Quality teams to ensure quality requirements are integrated into business processes and manufacturing systems
  • Influence strategic decision-making and operational priorities by providing quality expertise, risk assessments, and performance insights
  • Serve as the primary quality operations representative within site leadership forums, management reviews, and business planning discussions
  • Support customer relationship management through quality performance reviews, customer issue resolution, escalation management, complaint response activities, and participation in customer audits
  • Collaborate with supplier quality and procurement organizations to strengthen supplier performance and mitigate supply chain quality risks
  • Communicate quality performance, strategic risks, and improvement initiatives to executive leadership and key stakeholders

Quality, Safety, Compliance, & Risk Management:
  • Own the effectiveness and continuous improvement of the Quality Management System (QMS), ensuring compliance with applicable standards, regulatory requirements, and customer expectations
  • Ensure compliance with quality management systems, including ISO 9001, IATF 16949, and applicable regulatory requirements such as UL, CE, and RoHS
  • Lead enterprise quality risk management activities, including FMEA, control plans, product safety initiatives, and preventive quality strategies
  • Ensure readiness for internal, external, regulatory, and customer audits while maintaining robust compliance systems and controls
  • Establish proactive mitigation strategies to reduce quality risks, customer disruptions, product nonconformances, and safety-related concerns
  • Monitor product safety, reliability, and compliance performance to ensure timely execution of corrective and preventive measures
  • Promote and reinforce a culture of safety, quality, integrity, and environmental responsibility throughout the organization

Supervisory Responsibilities:
  • Provide direct leadership to Quality Operations Managers, Metrology leadership, and other quality function leaders, with overall responsibility for organizational effectiveness across Quality Operations
  • Responsible for workforce planning, organizational design, talent development, succession planning, budget management, and performance management within the quality organization
  • Establish departmental goals, performance expectations, and strategic priorities to ensure alignment with quality, operational, and business objectives

Travel Requirement:
  • This position is primarily site-based with up to 20% travel as needed to support customer engagements, audits, benchmarking activities, training, and business initiatives

Personal Protective Equipment (PPE) Requirements:
  • To ensure the health and safety in the workplace and for the protection of our employees, wearing PPE is a possibility and may include equipment such as a full Tyvek suit, safety shoes, gloves, safety glasses, face mask, bump cap, and a full hazmat suit that includes a respirator.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Qualifications
Requirements - Required and/or Preferred
Education, Certifications, and Licenses:
Required:
  • Bachelor's degree in Quality Assurance, Engineering, Operations Management, Manufacturing, Business Administration, or a related technical field
  • Relevant work experience may be substituted for required education

Preferred:
  • Master's degree (MBA, MS, or equivalent) in a related discipline
  • Lean Six Sigma Black Belt certification or higher
  • American Society for Quality (ASQ) certifications (e.g., CQE, CMQ/OE, CQA)

Essential Qualifications:
  • 10+ years of progressive quality leadership experience within manufacturing environments, including responsibility for quality systems, quality operations, and organizational performance
  • Demonstrated success leading quality organizations and delivering measurable improvements in key performance indicators, including FPY, scrap, COPQ, customer defects, process capability, and product reliability
  • Extensive knowledge of quality management systems (e.g., ISO 9001, IATF 16949) and applicable regulatory requirements (e.g., UL, CE, RoHS)
  • Proven experience developing and executing quality strategies aligned with business objectives and operational priorities
  • Demonstrated experience leading large-scale cross-functional quality improvement initiatives in complex manufacturing environments
  • Strong knowledge of quality methodologies and tools, including SPC, MSA, FMEA, Control Plans, CAPA, 8D, and structured problem-solving techniques
  • Experience utilizing data analytics, statistical methods, and digital quality systems to drive business decisions and quality performance improvements
  • Experience leading, developing, and coaching managers and building high-performing teams
  • Strong business acumen and the ability to balance quality, cost, delivery, safety, and operational objectives when making decisions
  • Exceptional communication, stakeholder management, and executive presentation skills across all organizational levels
  • Demonstrated ability to influence executive and cross-functional decision-making and drive results in fast-paced, complex manufacturing environments
  • Must have working-level knowledge of the English language, including reading, writing, and speaking English
  • Alignment to Panasonic's seven (7) core principles (contribution to society, fairness and honesty, cooperation and team spirit, untiring effort for improvement, courtesy and humility, adaptability, gratitude)

Preferred Qualifications:
  • Prior experience in a Director-level or senior management role leading quality operations teams within large-scale manufacturing environments
  • Experience within lithium-ion battery manufacturing, automotive, semiconductor, or other advanced manufacturing environments
  • Experience leading site-wide or multi-site quality operations and quality management systems
  • Experience supporting greenfield manufacturing startups, rapid production scale-up, or high-growth manufacturing environments
  • Strong knowledge of customer-specific quality requirements in automotive or high-reliability manufacturing environments
  • Experience implementing digital quality systems, advanced analytics, predictive quality tools, and data visualization platforms
  • Experience presenting quality strategy, performance, risk, and compliance updates to executive leadership teams and external stakeholders

Physical Demands:
Physical Activities: Percentage of time (equaling 100%) during the normal workday the employee is required to:
  • Sit: 40%
  • Walk: 30%
  • Stand: 30%

Required Lifting and Carrying: Rare (<1%), Occasional (1-33%), Frequent (34-66%), Continuous (67-100%)
For this position, the required frequency is:
  • Up to 10 lbs.: Occasional
  • Up to 20 lbs.: Occasional
  • Up to 35 lbs.: Rare
  • Team-lift only (over 35 lbs.): Rare

Benefits & Perks - What's In It For You:
Panasonic Energy prioritizes total well-being and offers comprehensive benefits options to support physical, emotional, financial,

Apply