The Supervisor, Fraud Operations is responsible for the supervision and development of employees ... management Actively and consistently supports all efforts to simplify and enhance the customer ...
The Supervisor, Fraud Operations is responsible for the supervision and development of employees ... management Actively and consistently supports all efforts to simplify and enhance the customer ...
Operations Manager
Leavenworth, KS · On-site
$77K - $176K/yr
... customer's operations and give them the steps to improve their process. As the Operations Manager ... on our team, you'll analyze your client's current operating environment and identify areas for ...
Operations Manager
Leavenworth, KS · On-site
$77K - $176K/yr
... customer's operations and give them the steps to improve their process. As the Operations Manager ... on our team, you'll analyze your client's current operating environment and identify areas for ...
Operations Manager
$176K/yr
... customer's operations and give them the steps to improve their process. As the Operations Manager ... on our team, you'll analyze your client's current operating environment and identify areas for ...
Operations Manager
$176K/yr
... customer's operations and give them the steps to improve their process. As the Operations Manager ... on our team, you'll analyze your client's current operating environment and identify areas for ...
Operations Manager
$77K - $176K/yr
... customer's operations and give them the steps to improve their process. As the Operations Manager ... on our team, you'll analyze your client's current operating environment and identify areas for ...
Operations Manager
$77K - $176K/yr
... customer's operations and give them the steps to improve their process. As the Operations Manager ... on our team, you'll analyze your client's current operating environment and identify areas for ...
Operations Manager
Leavenworth, KS · On-site
$77K - $176K/yr
... customer's operations and give them the steps to improve their process. As the Operations Manager ... on our team, you'll analyze your client's current operating environment and identify areas for ...
Operations Manager
Leavenworth, KS · On-site
$77K - $176K/yr
... customer's operations and give them the steps to improve their process. As the Operations Manager ... on our team, you'll analyze your client's current operating environment and identify areas for ...
Well rounded in sales/customer service and operations. * Ability to plan logistics for most cost ... Manage warehouse functions * Experienced in P & L review, inventory control, and purchasing Company ...
Quick apply
Well rounded in sales/customer service and operations. * Ability to plan logistics for most cost ... Manage warehouse functions * Experienced in P & L review, inventory control, and purchasing Company ...
Operations Manager (Operations Manager II)
$72K - $85K/yr
Third shift hours - Sun-Thurs - 10pm-6:30am Operations Manager (Operations Manager II) The ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...
Operations Manager (Operations Manager II)
$72K - $85K/yr
Third shift hours - Sun-Thurs - 10pm-6:30am Operations Manager (Operations Manager II) The ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...
Operations Manager (Operations Manager II)
Wichita, KS · On-site
$72K - $85K/yr
Third shift hours - Sun-Thurs - 10pm-6:30am Operations Manager (Operations Manager II) The ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...
Operations Manager (Operations Manager II)
Wichita, KS · On-site
$72K - $85K/yr
Third shift hours - Sun-Thurs - 10pm-6:30am Operations Manager (Operations Manager II) The ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...
Operations Manager
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
New
Operations Manager
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
New
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Andover, KS · On-site
Ensure a high-quality customer experience General Operational Support * Act as a "go-to" problem solver across departments * Assist with facility upkeep and operational improvements * Fill gaps ...
Quick apply
Operations Manager
Andover, KS · On-site
Ensure a high-quality customer experience General Operational Support * Act as a "go-to" problem solver across departments * Assist with facility upkeep and operational improvements * Fill gaps ...
Operations Manager
Wichita, KS · On-site
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Operations Manager serves as the senior on‑site leader responsible for operational delivery ...
Quick apply
Operations Manager
Wichita, KS · On-site
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Operations Manager serves as the senior on‑site leader responsible for operational delivery ...
... customer's operations and give them the steps to improve their process. As the Operations Manager ... on our team, you'll analyze your client's current operating environment and identify areas for ...
... customer's operations and give them the steps to improve their process. As the Operations Manager ... on our team, you'll analyze your client's current operating environment and identify areas for ...
... customer's operations and give them the steps to improve their process. As the Operations Manager ... on our team, you'll analyze your client's current operating environment and identify areas for ...
... customer's operations and give them the steps to improve their process. As the Operations Manager ... on our team, you'll analyze your client's current operating environment and identify areas for ...
Customer Operations Manager information
See Kansas salary details
$39.7K - $47.1K
3% of jobs
$47.1K - $54.4K
0% of jobs
$54.4K - $61.8K
3% of jobs
$61.8K - $69.2K
2% of jobs
$69.2K - $76.6K
2% of jobs
$76.6K - $84K
3% of jobs
$84K - $91.3K
1% of jobs
$91.3K - $98.7K
1% of jobs
$98.7K - $106.1K
0% of jobs
$106.1K - $113.5K
1% of jobs
$114.2K is the 25th percentile. Wages below this are outliers.
$113.5K - $120.8K
83% of jobs
$39.7K
$110.3K
$120.8K
How much do customer operations manager jobs pay per year?
What does a Customer Operations Manager do?
Is operations a high paying job?
What is the highest paying call center job?
How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?
What is the role of a customer service operations manager?
What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?
How much is an operations manager paid?
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Full-time
Posted 11 days ago
Job description
The Supervisor, Fraud Operations is responsible for the supervision and development of employees, policies and procedures for proactive fraud detection, prevention, and client repair. This role will coach representatives on the keys to delivering consistent, accurate and timely results in the performance of their duties. As the Supervisor, he or she is expected to be the subject matter expert and a source of information to guide employees and make recommendations to management
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Leverage various data points and data sets to drive decisions and understand /communicate the financial and customer impact on the business and respective goals.
Review and manage appropriate queues to ensure orders and disputes are processed and resolved in a timely manner.
Work across departments in reviewing transactions, troubleshooting issues and handling escalations.
Lead a team of Fraud Specialists with focus on their development in the fraud/risk management area and fraud loss mitigation techniques.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Ensure that departmental standards regarding professionalism, courtesy and productivity are maintained.
Provide regular coaching and development to staff to maximize productivity.
Resolve internal and external customer escalated situations.
Provide statistical reporting for leadership to communicate department productivity and effectiveness.
Collaborate on investigations with appropriate business partners.
Motivate staff to reach daily and monthly management objectives.
Hire, evaluate, coach and counsel employees in the performance of their duties.
Utilize strong and solid comprehension of fraud and risk.
Collaborate with leadership to establish performance KPIs across the team and continuously monitor and manage team members to these targets.
Perform other duties as requested by manage
Ability to read, write, speak and understand English
Ability to quantify risk and exposure and communicate the discoveries to upper level management
Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with Spectrum values
Ability to plan, prioritize and organize effectively
Ability to supervise and motivate others
Experience with industry wide fraud detection tools
Experience with researching and decision making under stressful conditions
Strong time management skills with the ability to problem solve
Ability to develop process documentation
Knowledge of mobile phone products and services
Knowledge of general accounting and billing procedures
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.)
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CCO401 2026-73559 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.Qualifications:
Ability to read, write, speak and understand English
Ability to quantify risk and exposure and communicate the discoveries to upper level management
Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with Spectrum values
Ability to plan, prioritize and organize effectively
Ability to supervise and motivate others
Experience with industry wide fraud detection tools
Experience with researching and decision making under stressful conditions
Strong time management skills with the ability to problem solve
Ability to develop process documentation
Knowledge of mobile phone products and services
Knowledge of general accounting and billing procedures
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.)