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Customer Operations Manager Jobs in Wichita, KS (NOW HIRING)

Jake's Fireworks

Operations Manager

Andover, KS · On-site

Ensure a high-quality customer experience General Operational Support * Act as a "go-to" problem solver across departments * Assist with facility upkeep and operational improvements * Fill gaps ...

MCI Careers

Operations Manager

Wichita, KS · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Operations Manager serves as the senior on‑site leader responsible for operational delivery ...

UNITED WAREHOUSE COMPANY

Operations Manager

Wichita, KS · On-site

$75K - $80K/yr

Must be flexible to work overtime and weekends as necessary as customer demands could cause staff to work out side normal business operating hours. POSITION OVERVIEW The Operations Manager is a self ...

Amazon

Operations Manager

Park City, KS · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

PuroClean

Operations Manager

Andover, KS · On-site

$39K - $55K/yr

Manage and improve customer satisfaction, including the resolution of customer complaints ... A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their ...

UNITED WAREHOUSE COMPANY

Operations Manager

Wichita, KS · On-site

$75K - $80K/yr

Must be flexible to work overtime and weekends as necessary as customer demands could cause staff to work out side normal business operating hours. POSITION OVERVIEW The Operations Manager is a self ...

Weir

Operations Manager

Newton, KS

Operations Manager Location:Newton, Mississippi Work Arrangement:Onsite What we do at Weir We are a ... We help our customers extract the resources the world needs more efficiently and more sustainably.

New

Weir Group

Operations Manager

Newton, KS

Operations Manager Location:Newton, Mississippi Work Arrangement:Onsite What we do at Weir We are a ... We help our customers extract the resources the world needs more efficiently and more sustainably.

New

MCI Careers

Operations Manager

Wichita, KS · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Operations Manager serves as the senior onsite leader responsible for operational delivery ...

MCI Careers

Operations Manager

Wichita, KS · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Operations Manager serves as the senior onsite leader responsible for operational delivery ...

MCI Careers

Operations Manager

Wichita, KS · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Operations Manager serves as the senior on-site leader responsible for operational delivery ...

Genesis Health Clubs

Operations Manager

Goddard, KS · On-site

$15 - $20/hr

... customer service. Duties and Responsibilities: * Manage club follow ups to ensure members are not ... operations as needed * Responsible for daily register deposits * Maintains office supply order

Ametek

Operations Manager

Wichita, KS · On-site

The Operations Manager is responsible for meeting production goals, implementing process ... Ensure requirements of customers are met, reducing costs and ensuring on-time delivery * Establish ...

Genesis Health Clubs

Operations Manager

Goddard, KS · On-site

$15 - $20/hr

Operations Manager Reports to: Club Manager Employee Type: Full Time Job Summary: This position ... Experience in cash handling and credit cards * 1-2 Years' experience in customer service function ...

Genesis Health Clubs

Operations Manager

Wichita, KS · On-site

... Club Manager with all club operations as needed * Responsible for daily register deposits ... Experience in cash handling and credit cards * 1-2 Years' experience in customer service function ...

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Customer Operations Manager information

See Wichita, KS salary details

$43.9K

$122.1K

$133.8K

How much do customer operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer operations manager in Wichita, KS is $122,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,300.00 and $132,300.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

What are the most commonly searched types of Customer Operations jobs in Wichita, KS?

The most popular types of Customer Operations jobs in Wichita, KS are:

What are popular job titles related to Customer Operations Manager jobs in Wichita, KS?

For Customer Operations Manager jobs in Wichita, KS, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Wichita, KS look for?

The top searched job categories for Customer Operations Manager jobs in Wichita, KS are:

What cities near Wichita, KS are hiring for Customer Operations Manager jobs?

Cities near Wichita, KS with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Wichita, KS as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $122,083 per year, or $58.7 per hour.

Operations Manager

SMS DATA PRODUCTS GROUP, INC

Mcconnell Air Force Base, KS • On-site

Full-time

Posted 11 days ago

Job description

SMS is hiring an Operations Manager to support our Base Infrastructure (BIM) contract at McConnell AFB, KS. This position manages IT operations and service delivery functions providing leadership for operational processes, service management, and continuous improvement initiatives.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Submit your resume today!

Job Responsibilities

  • Manages IT operations and service delivery functions providing leadership for operational processes, service management, and continuous improvement initiatives
  • Oversees day-to-day IT operations including incident management, change management, and problem management processes
  • Manages operational teams ensuring effective service delivery and performance
  • Implements ITIL service management frameworks and Defense Enterprise Service Management processes
  • Coordinates operational activities across Network Operations Center, field support teams, and engineering functions
  • Manages operational metrics, reporting, and performance dashboards
  • Leads process improvement initiatives enhancing operational efficiency and effectiveness
  • Coordinates with program management for operational planning and resource allocation
  • Manages operational budget and expenditure tracking
  • Ensures compliance with operational policies, procedures, and standards
  • Coordinates crisis response and disaster recovery operations
  • Manages vendor and subcontractor operational coordination

Required Qualifications

  • Minimum 8 years of IT operations management experience
  • ITIL Foundation certification required
  • PMP or equivalent management certification preferred
  • DoD Secret security clearance required

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Req # 2026-5450

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