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Director Customer Operations Jobs in Kansas (NOW HIRING)

Colgate-Palmolive Company

CRM Manager

Overland Park, KS · On-site

$96K - $137K/yr

You will report to the Director, CRM, and & CX. You will be leading strategy for and overseeing ... operations, analytics & insights * Ensure CRM program adheres to data privacy laws, CAN-SPAM ...

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Director Customer Operations information

See Kansas salary details

$30.3K

$96K

$160.1K

How much do director customer operations jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director customer operations in Kansas is $96,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,300.00 and $120,800.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Kansas?

The most popular types of Customer Operations jobs in Kansas are:

What are popular job titles related to Director Customer Operations jobs in Kansas?

For Director Customer Operations jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Kansas look for?

The top searched job categories for Director Customer Operations jobs in Kansas are:

What cities in Kansas are hiring for Director Customer Operations jobs?

Cities in Kansas with the most Director Customer Operations job openings:

Director Customer Operations jobs near you

Director Clinical Operations - Radiology

The University of Kansas Health System

Kansas City, KS • On-site

Full-time

Re-posted 7 days ago

University Of Kansas Health System rating

7.4

Company rating: 7.4 out of 10

Based on 178 frontline employees who took The Breakroom Quiz

268th of 891 rated healthcare providers

Job description

Position Title
Director Clinical Operations - Radiology
Bell Hospital
Position Summary / Career Interest:
The Director, Radiology Clinical Operations, provides leadership and direction to staff within assigned Radiology Departments to provide world class imaging services. The Director is responsible for Mission and Values implementation, operational leadership, and direction of assigned areas. Is responsible for assigned services for performance planning and improvement; clinical quality; fiscal and service results; and patient, customer, and employee satisfaction. The Director is responsible for promoting timely, high quality, and efficient Radiology operations. Provides leadership related to quality improvement and performance improvement efforts within areas of responsibility and promotes positive, collegial relationships among all staff within all areas of Radiology.
Responsibilities and Essential Job Functions
  • Provides clinical direction and leadership to the Radiology Services. Directs clinical operations and integrates services within Radiology and with other departments.
  • Directs and manages clinical oversight of all divisional depts. Creates effective work plans, which include identifying the correct resources, staffing, processes, and space needed by the work unit. Directs improvement work as process owner while guiding leaders and teams towards efficiency of work unit operations and use of resources. Sets the work unit's priorities in alignment with TUKHS priorities. Delegates authority and meets deadlines.
  • Identifies needs of Radiology leaders and staff as well as customers to ensure priorities are aligned with the needs and priorities of Health system and other customers. Sets goals for each Radiology modality in collaboration with Sr. Director Radiology and Vice President Health professions.
  • Ensures adequate resources are available to provide high quality care. Reviews needs for staffing, capital, capacity, and support. Assesses staffing plans and volume projections with demand projections in collaboration with Asst Director Business Operations.
  • Champions quality / performance improvement efforts. Sets priorities and oversees progress for department-specific PI initiatives based on current performance, regulatory requirements, and institutional.
  • Ensures compliance with all federal, state, and local regulatory standards and requirements including Joint Commission, Dept of Health, FDA, HIPAA, OSHA, and others.
  • Recruit, onboard, and develop high-performing teams across operational areas. Foster a culture of accountability, continuous improvement, and professional growth through coaching, mentoring, and performance evaluations. Promote a proactive people development culture by identifying and cultivating current and future leaders.
  • Promotes positive, collaborative relationships between Health system departments and Radiology. Sets example of constructive, professional, and positive relationships at all times.
  • Promotes proactive issue identification and resolution between Radiology and primary customers. Ensures active and productive participation at forums for issue identification and resolution.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • Master's Degree in related field of study from an accredited college or university.
  • 5 or more years of experience in Radiology or Imaging Services Leadership/Management

Preferred Education and Experience
  • American Registry of Radiologic Technologists (ARRT) certified

Required Language Skills
  • Fluent English - Must be able to read, write, understand, and speak English.

Knowledge Requirements
  • Proficient in Quality Improvement Techniques and Lean methodologies.
  • Commands advanced communication skills with various levels of professionals within multiple media/formats.
  • Proficient with Microsoft Applications.

Time Type:
Full time
Job Requisition ID:
R-50710
Important information for you to know as you apply:
  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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About University of Kansas Health System

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Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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