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Customer Operations Coordinator Jobs (NOW HIRING)

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

This role serves as the department's operational expert, partnering with Coordinators to resolve ... The Customer Operations Manager identifies opportunities to standardize processes, improve systems ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

This role serves as the department's operational expert, partnering with Coordinators to resolve ... The Customer Operations Manager identifies opportunities to standardize processes, improve systems ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

This role serves as the department's operational expert, partnering with Coordinators to resolve ... The Customer Operations Manager identifies opportunities to standardize processes, improve systems ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination. Reporting to the VP of Sales, this role ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination. Reporting to the VP of Sales, this role ...

Topcon

Customer Operations Specialist

Fort Atkinson, WI · On-site

Operational Coordination * Act as the central coordination point for customer-related operational issues. * Collaborate across departments to resolve order fulfillment challenges. * Reduce internal ...

TOPCON

Customer Operations Specialist

Fort Atkinson, WI · On-site

Operational Coordination * Act as the central coordination point for customer-related operational issues. * Collaborate across departments to resolve order fulfillment challenges. * Reduce internal ...

Southern Shingles

Operations Coordinator

Leesburg, FL · On-site

With a strong emphasis on operational efficiency and customer service excellence, the Operations Coordinator plays a pivotal role in supporting the branch's operational objectives and maintaining ...

CFS

Operations Coordinator

Verona, WI · On-site

$50K - $58K/yr

Communicate with field personnel, vendors, subcontractors, and customers to ensure smooth project ... Operations Coordinator: * 2+ years of experience in an administrative, operations, or project ...

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Customer Operations Coordinator information

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How much do customer operations coordinator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer operations coordinator in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.88 per hour, depending on experience, location, and employer.

What does a customer operations coordinator do?

A Customer Operations Coordinator is responsible for managing and improving the processes that ensure excellent customer service within a company. They act as a liaison between customers and internal teams, handling inquiries, resolving issues, and coordinating with various departments to meet customer needs. Their duties often include tracking orders, managing customer accounts, and supporting the implementation of operational policies. The role requires strong communication, organizational, and problem-solving skills to ensure customer satisfaction and efficient operations.

What are the key skills and qualifications needed to thrive as a customer operations coordinator, and why are they important?

To thrive as a Customer Operations Coordinator, you need strong organizational skills, attention to detail, and a background in business administration or customer service. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help individuals excel in this role. These skills ensure efficient operations, high customer satisfaction, and seamless coordination between internal teams and clients.

How does a customer operations coordinator typically collaborate with other departments to resolve customer issues?

Customer Operations Coordinators frequently work cross-functionally, serving as a bridge between customers and internal teams such as sales, logistics, and technical support. When a customer issue arises, they coordinate with these departments to gather necessary information, track progress, and ensure timely resolution. This collaborative approach helps streamline communication, prevent misunderstandings, and deliver a seamless customer experience. Strong interpersonal and organizational skills are essential, as coordinators often manage multiple cases at once while keeping all stakeholders informed.

What is the difference between Customer Operations Coordinator vs Customer Service Representative?

AspectCustomer Operations CoordinatorCustomer Service Representative
Primary FocusOversees customer account processes, manages operational workflows, and ensures service delivery efficiency.Handles direct customer inquiries, provides support, and resolves issues.
Required SkillsProcess management, coordination, communication, basic technical knowledge.Communication, problem-solving, product knowledge, interpersonal skills.
Work EnvironmentOffice setting, cross-department collaboration, often involved in backend operations.Call centers, retail, online support channels, direct customer interaction.
Common CertificationsCustomer service certifications, project management basics, CRM proficiency.Customer service certifications, communication skills training.

The Customer Operations Coordinator focuses on managing customer account processes and operational workflows, often working behind the scenes to ensure service efficiency. In contrast, the Customer Service Representative directly interacts with customers to address inquiries and resolve issues. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

How much do customer operations coordinators make in the US?

Customer Operations Coordinators in the US typically earn an average salary ranging from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced coordinators or those in high-demand areas can earn higher wages, often supplemented with benefits and opportunities for advancement.

What cities are hiring for Customer Operations Coordinator jobs?

Cities with the most Customer Operations Coordinator job openings:

What are the most commonly searched types of Customer Operations jobs?

The most popular types of Customer Operations jobs are:

What states have the most Customer Operations Coordinator jobs?

States with the most job openings for Customer Operations Coordinator jobs include:

What job categories do people searching Customer Operations Coordinator jobs look for?

The top searched job categories for Customer Operations Coordinator jobs are:

Customer Operations Coordinator jobs near you
Infographic showing various Customer Operations Coordinator job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $51,511 per year, or $24.8 per hour.

Customer Operations Specialist

NSI Group Inc

Elmhurst, IL • On-site

Other

Posted 19 days ago

Job description

Customer Operations Specialist

NSI is a leading player in the natural private label food industry, dedicated to providing high-quality, organic, and sustainably sourced food products to consumers. We believe in promoting healthy and conscious eating choices, and our range of products reflects our commitment to quality and sustainability.

NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination. Reporting to the VP of Sales, this role works closely with sales, operations, and accounting to ensure accurate order processing and a high level of customer service. This position is ideal for an early-career professional who thrives in a fast-paced CPG environment, enjoys problem-solving, and takes pride in delivering an exceptional customer experience. The Specialist will support end-to-end order execution, assist with logistics coordination, and help maintain strong relationships with retail customers.

Responsibilities:
  • Manage customer orders (manual + EDI) from PO receipt through delivery
  • Confirm order details and communicate ETAs to customers and distribution centers
  • Coordinate internally with Sales, Operations, and Accounting
  • Resolve order discrepancies and support invoice accuracy
  • Assist with transportation coordination and 3PL claims
  • Maintain accurate reporting in ERP (SAP Business One preferred)
  • Utilize customer portals and support compliance documentation
  • Contribute to process improvements and operational efficiencies
The Ideal Candidate Will Have:
  • Experience working with retail customers or supermarket chains is a plus
  • ERP experience (SAP Business One a strong plus)
  • Familiarity with EDI systems
  • Strong proficiency in Google Sheets and Google Workspace
  • Proficiency in MacOS
  • High attention to detail and ability to manage multiple priorities
  • Strong communication and problem-solving skills
Education And Experience:
  • A Bachelor's degree in business administration or related field
  • 2–3 years of experience in customer operations, sales support, or order management (CPG/food industry preferred)
Work Environment:
  • Remote work available but candidates must be living in close proximity to NSI's office in Elmhurst, IL for in-person meetings. Please do not apply if you are not living at least 1-2 hours within this location.

NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Apply