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Customer Operations Coordinator Jobs in Ohio (NOW HIRING)

Cleveland Kitchen

Customer Operations Manager

Cleveland, OH · On-site

$120K/yr

Warehouse-3PL Coordination: Coordinate daily between the 3PL and internal warehouse/shipping teams ... Customer & Order Operations * Order Management: Manage our Customer Operations Coordinator and ...

City of Cleveland

Operations Coordinator

Cleveland, OH · On-site

$68K/yr

Description Operations Coordinator The Department of Building and Housing is seeking an Operations Coordinator to support customers and facilitate efficient operations in the Construction Permitting ...

ASM Global

Operations Coordinator

Columbus, OH · On-site

The Operations Coordinator will be responsible for assisting with day-to-day operations of the ... Understands the importance of providing customer service and in understanding of "The Magic is in ...

3CDC

Operations Coordinator

Cincinnati, OH · On-site

$21 - $22.50/hr

The Operations Coordinator (2nd Shift) provides hands-on leadership and daily oversight of ... Strong communication, customer service, and interpersonal skills with the ability to work ...

ASM Global

Operations Coordinator

Columbus, OH · On-site

The Operations Coordinator will be responsible for assisting with day-to-day operations of the ... Understands the importance of providing customer service and in understanding of "The Magic is in ...

AEG

Operations Coordinator

Columbus, OH · On-site

The Operations Coordinator will be responsible for assisting with day-to-day operations of the ... Understands the importance of providing customer service and in understanding of "The Magic is in ...

OPSPro

Operations Coordinator

Springboro, OH · On-site

Maintain customer records and billing information, Client license audits * Review completed service tickets for billing accuracy * Validate billable time entries * Process recurring monthly invoices ...

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Customer Operations Coordinator information

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How much do customer operations coordinator jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer operations coordinator in Ohio is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.49 per hour, depending on experience, location, and employer.

What does a customer operations coordinator do?

A Customer Operations Coordinator is responsible for managing and improving the processes that ensure excellent customer service within a company. They act as a liaison between customers and internal teams, handling inquiries, resolving issues, and coordinating with various departments to meet customer needs. Their duties often include tracking orders, managing customer accounts, and supporting the implementation of operational policies. The role requires strong communication, organizational, and problem-solving skills to ensure customer satisfaction and efficient operations.

What are the key skills and qualifications needed to thrive as a customer operations coordinator, and why are they important?

To thrive as a Customer Operations Coordinator, you need strong organizational skills, attention to detail, and a background in business administration or customer service. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help individuals excel in this role. These skills ensure efficient operations, high customer satisfaction, and seamless coordination between internal teams and clients.

How does a customer operations coordinator typically collaborate with other departments to resolve customer issues?

Customer Operations Coordinators frequently work cross-functionally, serving as a bridge between customers and internal teams such as sales, logistics, and technical support. When a customer issue arises, they coordinate with these departments to gather necessary information, track progress, and ensure timely resolution. This collaborative approach helps streamline communication, prevent misunderstandings, and deliver a seamless customer experience. Strong interpersonal and organizational skills are essential, as coordinators often manage multiple cases at once while keeping all stakeholders informed.

What is the difference between Customer Operations Coordinator vs Customer Service Representative?

AspectCustomer Operations CoordinatorCustomer Service Representative
Primary FocusOversees customer account processes, manages operational workflows, and ensures service delivery efficiency.Handles direct customer inquiries, provides support, and resolves issues.
Required SkillsProcess management, coordination, communication, basic technical knowledge.Communication, problem-solving, product knowledge, interpersonal skills.
Work EnvironmentOffice setting, cross-department collaboration, often involved in backend operations.Call centers, retail, online support channels, direct customer interaction.
Common CertificationsCustomer service certifications, project management basics, CRM proficiency.Customer service certifications, communication skills training.

The Customer Operations Coordinator focuses on managing customer account processes and operational workflows, often working behind the scenes to ensure service efficiency. In contrast, the Customer Service Representative directly interacts with customers to address inquiries and resolve issues. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

How much do customer operations coordinators make in the US?

Customer Operations Coordinators in the US typically earn an average salary ranging from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced coordinators or those in high-demand areas can earn higher wages, often supplemented with benefits and opportunities for advancement.

What are the most commonly searched types of Customer Operations jobs in Ohio?

The most popular types of Customer Operations jobs in Ohio are:

What are popular job titles related to Customer Operations Coordinator jobs in Ohio?

For Customer Operations Coordinator jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Operations Coordinator jobs in Ohio look for?

The top searched job categories for Customer Operations Coordinator jobs in Ohio are:

What cities in Ohio are hiring for Customer Operations Coordinator jobs?

Cities in Ohio with the most Customer Operations Coordinator job openings:

Customer Operations Coordinator jobs near you
Infographic showing various Customer Operations Coordinator job openings in Ohio as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $48,972 per year, or $23.5 per hour.

Customer Operations Manager

Cleveland Kitchen

Cleveland, OH • On-site

$120K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

About the Role

Cleveland Kitchen is looking for a Customer Operations Manager to own the relationship between our 3PL partners and our internal warehouse team, while also managing the daily order and customer-service operations that keep product flowing to our customers. This role is the connective tissue between order fulfillment, transportation, inventory accuracy, and the customer - making sure product moves on time, in full, and in the condition our customers expect. The role also supports Quality/Food Safety with data and documentation when shipment-related claims or complaints require investigation.


What You'll Own

3PL, Warehouse & Inventory

  • 3PL Relationship Management: Serve as the primary point of contact for our 3PL partner(s), managing day-to-day performance, issue resolution, and accountability against service-level expectations.
  • Warehouse-3PL Coordination: Coordinate daily between the 3PL and internal warehouse/shipping teams on inbound receipts, outbound loads, appointment scheduling, and dock activity.
  • Shipping Documentation: Provide the warehouse/shipping team with accurate temperature-recorder and target shelf-life requirements for outbound orders.
  • Logistics Systems: Manage dock/appointment scheduling (e.g., OpenDock) for 3PL and customer pickup shipments; review daily for accuracy and resolve conflicts.
  • Claims Support: Compile factual, well-documented findings to support or dispute freight and logistics-related customer claims and deductions.
  • KPI & Scorecard Ownership: Track OTIF and logistics scorecards; identify recurring service gaps with the 3PL or carriers and drive corrective action.

Customer & Order Operations

  • Order Management: Manage our Customer Operations Coordinator and their related order review processes ensuring completeness and accuracy in all order details.
  • Customer Service: Oversee the Customer Service inbox with the department coordinator and resolve customer order/service issues directly; attend broker meetings as needed.
  • Allocation & Shortage Coordination: Review MRP allocations against inventory availability, coordinate allocation adjustments and system updates, and communicate shortages to customers and internal teams.
  • Account Executive Support: Partner with our Commercial team in executing excellent customer satisfaction and resolution of any complaints.
  • EDI & Order Systems: Troubleshoot EDI and other automated order processing systems in partnership with IT/systems support.
  • Returns Management: Own the Return Authorization (RA) process from initiation through completion.

Quality & Food Safety Support

  • Investigation Support: Partner with the QA/Food Safety team on shipment-related complaints or claims - pulling load data, temperature records, timelines, and warehouse documentation to support root-cause analysis.


What We're Looking For

  • Logistics Experience: 2+ years in a logistics-related role - internal freight/transportation management, or external freight (3PL, freight brokerage, or carrier-facing role).
  • Inventory & Systems: Comfort working with inventory tracking, allocation, or order-management systems (lot tracking, shelf-life, EDI); prior use of an ERP/OMS platform is a plus.
  • Operational Rigor: Able to manage multiple daily priorities across warehouse, 3PL, and customer-facing issues without losing accuracy under time pressure.
  • Analytical & Investigative Mindset: Comfortable pulling data together into a clear, factual narrative - this role regularly supports claims and investigations where documentation quality matters.
  • Communication: Clear, professional communicator who can hold a 3PL and internal teams accountable while keeping relationships collaborative.
  • Systems: Proficient in Excel; experience with EDI, dock scheduling tools (e.g., OpenDock), or order management systems is a plus.


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