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Director Customer Operations Jobs in Ohio (NOW HIRING)

RXO

Customer Operations Representative

Dublin, OH · On-site

$19 - $20/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Self-motivated work style with the capacity to work well with minimal direct supervision or in a ...

RXO

Customer Operations Representative

Dublin, OH · On-site

$19 - $20/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Self-motivated work style with the capacity to work well with minimal direct supervision or in a ...

Mactac

Director, Customer Service

Stow, OH · On-site

The Director, Customer Service is responsible for transforming the Mactac Customer Service ... Operational Excellence * Service Quality Management - Ensuring consistent, highquality service ...

4over

Director, Customer Relations

Columbus, OH · On-site

$140K - $170K/yr

SUMMARY: We're seeking a strategic and results-driven Customer Relations Director to lead and scale ... Operational Excellence * Lead continuous improvement initiatives to streamline workflows, increase ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

The Brainiac - Tier 3 reports directly to the Director, Customer Experience Operations. There are no direct reports to this position. The Brainiac - Tier 3 interfaces with the following departments ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH

The Brainiac - Tier 3 reports directly to the Director, Customer Experience Operations. There are no direct reports to this position. The Brainiac - Tier 3 interfaces with the following departments ...

Rohlik Group a.s.

$207 - $288/hr

You will have a direct impact on growth, profitability and customer experience across multiple countries. You will shape how our operations scale, from fulfillment and supply chain to last-mile ...

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All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Ohio

Director Customer Operations information

See Ohio salary details

$32.3K

$102.4K

$170.7K

How much do director customer operations jobs pay per year?

As of Aug 29, 2026, the average yearly pay for director customer operations in Ohio is $102,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $128,800.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Ohio?

The most popular types of Customer Operations jobs in Ohio are:

What are popular job titles related to Director Customer Operations jobs in Ohio?

For Director Customer Operations jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Ohio look for?

The top searched job categories for Director Customer Operations jobs in Ohio are:

What cities in Ohio are hiring for Director Customer Operations jobs?

Cities in Ohio with the most Director Customer Operations job openings:

Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Ohio as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $102,371 per year, or $49.2 per hour.

Sr. Director of Customer Operations

Cincinnati, OH • On-site

Specialized Recruiting Group
See more jobs at Specialized Recruiting Groupexternal

$150K - $190K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Located in Cincinnati, OH
Salary: $150,000 - $190,000/yr
Sr. Director of Customer Operations
Location: Cincinnati, OH
Pay: $150,000 - $190,000/yr
Job Summary
We are seeking an experienced Commercial Operations & Contracts Leader to oversee customer operations, contract management, pricing strategy, and commercial risk. This role will partner cross-functionally with Sales, Engineering, Operations, Supply Chain, Finance, and Quality to improve customer experience, drive profitability, and support business growth.
Responsibilities
  • Lead customer operations, including quote management, order processing, customer support, and commercial process improvement.
  • Develop and manage customer and supplier contracts, including negotiations, renewals, amendments, compliance, and closeout.
  • Identify and mitigate commercial, financial, legal, and operational risks while supporting dispute and claim resolution.
  • Develop pricing strategies, models, and profitability analyses to support business objectives and maximize margins.
  • Establish KPIs and drive continuous improvement initiatives focused on customer satisfaction, responsiveness, and operational efficiency.
  • Partner with Sales, Engineering, Operations, Supply Chain, Finance, and Quality to ensure customer, technical, financial, and contractual requirements are successfully executed.

Requirements
  • Bachelor's degree in Business, Operations, Supply Chain, Finance, Law, or a related field; MBA or advanced degree preferred.
  • 10+ years of experience in customer operations, commercial operations, contract management, sales operations, or related leadership roles.
  • Proven experience negotiating complex commercial agreements and managing contracts throughout their lifecycle.
  • Strong understanding of pricing strategy, profitability analysis, commercial risk, and business operations.
  • Experience in manufacturing, aerospace, defense, aviation, MRO, or industrial environments; OEM or Tier 1 experience preferred.
  • Exceptional leadership, communication, negotiation, analytical, and problem-solving skills with a proven ability to lead teams and drive organizational change.

#SRGDH
Express Office: Cincinnati (Northwest)
1375 Kemper Meadow Drive
Suite A
Cincinnati, OH 45240