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Customer Operations Manager Jobs in Ohio (NOW HIRING)

American Line Builders

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Customer Operations Specialist

Cincinnati, OH · On-site

$45K/yr

Customer Operations Specialist Full-time/Non-Exempt Cincinnati, OH American Line Builders Chapter ... Manager. Duties included processing accounts receivables in our electronic payroll reporting ...

RXO

Customer Operations Representative

Dublin, OH · On-site

$19 - $20/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

RXO

Customer Operations Representative

Dublin, OH · On-site

$19 - $20/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

Socket.dev

Head of Customer Operations

Brooklyn, OH · On-site

$150 - $210/hr

We are looking for a Head of Customer Operations to own everything that happens after a customer ... Own performance of our remote teleoperation team and manage their impact on our customer experience.

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Ohio

Customer Operations Manager information

See Ohio salary details

$42.3K

$117.6K

$128.8K

How much do customer operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer operations manager in Ohio is $117,580.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,400.00 and $127,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Ohio?

The most popular types of Customer Operations jobs in Ohio are:

What are popular job titles related to Customer Operations Manager jobs in Ohio?

For Customer Operations Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Ohio look for?

The top searched job categories for Customer Operations Manager jobs in Ohio are:

What cities in Ohio are hiring for Customer Operations Manager jobs?

Cities in Ohio with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Ohio as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $117,580 per year, or $56.5 per hour.

Customer Operations Specialist

American Line Builders

Cincinnati, OH • On-site

$45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

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Job description

Customer Operations Specialist

Full-time/Non-Exempt

Cincinnati, OH

American Line Builders Chapter, NECA is seeking a friendly, enthusiastic, and dynamic individual to enhance our group as our full-time Customer Operations Specialist. You will provide administrative support to American Line Builders small team while reporting to the Office Operations Manager. Duties included processing accounts receivables in our electronic payroll reporting software, acting as our initial point of contact to members and other industry stakeholders, and overseeing additional projects as required. When hired on, you will be privy to confidential and private information, and we require high levels of discretion in handling these matters. In-person (downtown Cincinnati), Hourly/Full Time position including pension, HRA, full healthcare, and included parking.

The successful candidate will be responsible for the following:

· Answering the phone and providing customer support

· Actively monitoring email communications and responding in a timely manner

· Assisting with simple bookkeeping tasks and banking

· Administering internal databases

· Accounts Receivable

· Assist with the planning, coordination, and execution of events, seminars, webinars and other workshops

· Providing support to other members of American Line Builders team on a variety of projects

· Providing quality customer service

· Performing basic graphic design work, including creating and maintaining promotional materials, forms, presentations, and digital content

· Other duties as assigned

Skills and qualifications:

· Undergraduate degree preferred

· Minimum of 3 years relevant work experience in an office environment

· Excellence in Word and MS Excel, MacOS

· Fluency in English both verbal and written

· Excellent communication and organizational skills

· Exhibits a pleasant and professional attitude and demeanour

· Demonstrates initiative and the ability to work unsupervised

· Experience using Cvent, including creating and managing event registration websites

· Familiarity with QuickBooks, invoicing, and basic bookkeeping functions is desirable

· Knowledge of construction industry and unionized work environments is an asset

If you meet the requirements of this role, please submit your resume and cover letter.

Applicants with diverse backgrounds, experiences, ability and perspectives are encouraged to apply.

We appreciate the interest of all candidates. We regret that only those candidates under consideration will be contacted.