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Customer Operations Manager Jobs in Solon, OH (NOW HIRING)

Socket.dev

Head of Customer Operations

Brooklyn, OH · On-site

$150 - $210/hr

We are looking for a Head of Customer Operations to own everything that happens after a customer ... Own performance of our remote teleoperation team and manage their impact on our customer experience.

CVS Health

Operations Manager

North Olmsted, OH · On-site

$19 - $29/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Cleveland Heights, OH

$19 - $29/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Twinsburg, OH · On-site

$19 - $29/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Berea, OH · On-site

$19 - $29/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Westlake, OH · On-site

$19 - $29/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

North Royalton, OH · On-site

$19 - $29/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

PREMIER HOME PROS LLC

Operations Manager

Akron, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Job Title: Operations Manager Position Overview: The Operations Manager is responsible for ... Address client inquiries and follow-up questions promptly to ensure high levels of customer ...

H Cap Connect, LLC

Operations Manager

Avon, OH

Experience with wealth management technology platforms and CRM systems. Work Schedule This is a full-time, on-site position located in Avon, Ohio. The Operations Manager is an active leader within ...

Amazon

Operations Manager

Akron, OH · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Akron, OH

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Revere Transportation

Operations Manager

Norton, OH · On-site

TITLE: Operations Manager REPORTS TO: VP Operations JOB PURPOSE: Manage Revere's Operations ... Meet or exceed service requirements of customers. * Develop and maintain strong customer ...

Amazon

Operations Manager

Euclid, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

North Randall, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Akron, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Solon, OH

Customer Operations Manager information

See Solon, OH salary details

$41.4K

$115K

$126K

How much do customer operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer operations manager in Solon, OH is $114,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,600.00 and $124,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What job categories do people searching Customer Operations Manager jobs in Solon, OH look for?

The top searched job categories for Customer Operations Manager jobs in Solon, OH are:

What cities near Solon, OH are hiring for Customer Operations Manager jobs?

Cities near Solon, OH with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Solon, OH as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $114,973 per year, or $55.3 per hour.

Customer Operations Specialist

Liquid Environmental Solutions

Eastlake, OH • On-site

$21.97 - $24.92/hr

Other

Posted 4 days ago

Liquid Environmental Solutions rating

8.0

Company rating: 8.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

15th of 91 rated recycling and waste

Job description

Customer Operations Specialist
Ciro's Sewer Cleaning, a Liquid Environmental Solutions company, is seeking a Customer Operations Specialist to join our team in Eastlake, OH.
This role is ideal for someone who is highly organized, detail-oriented, customer-focused, and comfortable supporting daily office operations, service documentation, billing, scheduling support, customer communication, and administrative follow-through in a busy service-based environment.
Location: Ciro's Sewer Cleaning
Schedule: Monday through Friday, 7:00 AM - 4:30 PM
Compensation: between $21.97 and $24.92/per hour depending on experience and qualifications
Pay: Weekly pay with available overtime
Job Type: Full-time, in person
POSITION DESCRIPTION
Position Overview:
The Customer Operations Specialist (COS) serves as the operational hub of a Site & Facility Services branch office while playing a direct role in delivering an exceptional customer experience. This position combines customer service, scheduling coordination, dispatch support, administrative operations, billing support, vendor coordination, and branch office administration to ensure customers feel heard, informed, supported, and confident in our responsiveness and professionalism. The expectation is to communicate proactively, follow through consistently, and support operational excellence while ensuring efficient daily branch operations.
Essential Functions
  • Serve as the primary administrative coordinator for daily branch operations, ensuring accurate communication, documentation, and follow-through between customers, technicians, vendors, and branch leadership.
  • Professionally answer incoming customer calls, emails, and customer portal requests.
  • Coordinate technician scheduling and daily workflow with Dispatch and Operations.
  • Create, update, and maintain work orders, customer records, and service documentation.
  • Proactively communicate scheduling updates, ETAs, delays, reschedules, and service completion with customers.
  • Support dispatching activities, job costing, invoicing, payment posting, purchase orders, and billing functions.
  • Order materials and parts while managing vendor relationships and customer management portals (Corrigo, ServiceChannel, FMX, VX Maintain, etc.).
  • Monitor open work orders and proactively follow up to ensure timely completion and customer satisfaction.
  • Assist with payroll administration, onboarding documentation, permits, insurance claims, and other branch administrative functions.
  • Maintain accurate electronic and paper files, reports, records, and operational documentation.
  • Provide administrative and operational support to Branch Leadership, Project Managers, Dispatch, and Operations.
  • Compose professional customer correspondence, reports, and internal communications.
  • Support accounts payable and accounts receivable processes as assigned.
  • Ensure compliance with company policies, procedures, safety requirements, and operational best practices.
  • Identify operational issues and recommend process improvements that enhance customer service, customer retention, operational efficiency, and branch performance.
  • Support customer account collections and payment follow-up as assigned.
  • Maintain a professional, customer-focused approach while representing the company with integrity and responsiveness.
  • Collaborate effectively with Sales, Operations, Dispatch, Accounting, Human Resources, and Corporate Support departments to ensure seamless customer service and branch operations.
Knowledge and Skills
  • Team player with a positive, professional attitude.
  • Ability to meet deadlines and maintain poise under pressure.
  • Excellent organizational skills and attention to detail.
  • Ability to interact with all levels of management.
  • Excellent written and verbal communication skills.
  • Analytical mindset.
  • Strong attention to detail in checking for incorrect data and comparing work orders to reports.
  • Professional appearance and demeanor.
  • Ability to work in general office conditions.
  • Light lifting and bending when working.
  • Must have the ability to prioritize, organize, and multitask.
  • Must maintain a professional appearance and demeanor.
  • Must have the ability to maintain and manage a general business office.
  • Must have the ability to deal with stress, multiple phone calls, problem solving, and project time lines.
Education and Experience
  • High School diploma or equivalent. (Required)
  • Two (2+) plus years of experience in customer service, dispatch, administrative, or branch operations experience. (Required)
  • A working knowledge of Microsoft Office Suite of products including Outlook, Word, and Excel. (Required)
  • Previous experience with billing, scheduling, and field service operations (Preferred)
  • A working knowledge of Microsoft Dynamics 365 (Preferred)
  • A working knowledge of ServiceTitan (Preferred)
  • A working knowledge of QuickBooks (Preferred)
Working Environment:
  • General office environment supporting a business operating beyond traditional business hours.
  • Must have the ability to withstand stress associated with client interaction, multiple phone calls, problem solving, and project timelines.
  • Must have the ability to perform some light lifting and bending.
  • Must have the ability to withstand some periods of sitting.
Core Operating Principle:
  • Clear communication, strong coordination, and exceptional customer service drive customer confidence.

This job description in no way states of implies these are the only duties to be performed by the employee incumbent in the position. Employees will be required to follow any other legal or ethical job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.
This document does not create an employment contract, implied or otherwise. Liquid Environmental Solutions has an "at will" relationship with team members.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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