ZipRecruiter

Log In

1

Customer Operations Manager Jobs in Cleveland, OH

Cleveland Kitchen

Customer Operations Manager

Cleveland, OH · On-site

$120K/yr

About the Role Cleveland Kitchen is looking for a Customer Operations Manager to own the relationship between our 3PL partners and our internal warehouse team, while also managing the daily order and ...

CVS Health

Operations Manager

Lakewood, OH

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Hinckley, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Berea, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

North Olmsted, OH

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

North Royalton, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

H Cap Connect, LLC

Operations Manager

Avon, OH

Experience with wealth management technology platforms and CRM systems. Work Schedule This is a full-time, on-site position located in Avon, Ohio. The Operations Manager is an active leader within ...

Amazon

Operations Manager

Akron, OH

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Akron, OH

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

CentroMotion

Operations Manager

Medina, OH · On-site

... customer quality and delivery requirements. This role provides leadership to production teams ... The Operations Manager is accountable for production performance, safety, quality, delivery ...

Amazon

Operations Manager

Euclid, OH · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

North Randall, OH · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Akron, OH · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Floor & Décor

Operations Manager

Cuyahoga Falls, OH

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Engage customer focus during the pick-up and check-out process * Handle claims and other KCM/MOD ...

next page

Showing results 1-20

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Cleveland, OH

Customer Operations Manager information

See Cleveland, OH salary details

$43.2K

$120K

$131.5K

How much do customer operations manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer operations manager in Cleveland, OH is $119,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,000.00 and $130,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are popular job titles related to Customer Operations Manager jobs in Cleveland, OH?

For Customer Operations Manager jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Cleveland, OH look for?

The top searched job categories for Customer Operations Manager jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Customer Operations Manager jobs?

Cities near Cleveland, OH with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Cleveland, OH as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $119,983 per year, or $57.7 per hour.

Customer Operations Manager

Cleveland Kitchen

Cleveland, OH • On-site

$120K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

About the Role

Cleveland Kitchen is looking for a Customer Operations Manager to own the relationship between our 3PL partners and our internal warehouse team, while also managing the daily order and customer-service operations that keep product flowing to our customers. This role is the connective tissue between order fulfillment, transportation, inventory accuracy, and the customer - making sure product moves on time, in full, and in the condition our customers expect. The role also supports Quality/Food Safety with data and documentation when shipment-related claims or complaints require investigation.


What You'll Own

3PL, Warehouse & Inventory

  • 3PL Relationship Management: Serve as the primary point of contact for our 3PL partner(s), managing day-to-day performance, issue resolution, and accountability against service-level expectations.
  • Warehouse-3PL Coordination: Coordinate daily between the 3PL and internal warehouse/shipping teams on inbound receipts, outbound loads, appointment scheduling, and dock activity.
  • Shipping Documentation: Provide the warehouse/shipping team with accurate temperature-recorder and target shelf-life requirements for outbound orders.
  • Logistics Systems: Manage dock/appointment scheduling (e.g., OpenDock) for 3PL and customer pickup shipments; review daily for accuracy and resolve conflicts.
  • Claims Support: Compile factual, well-documented findings to support or dispute freight and logistics-related customer claims and deductions.
  • KPI & Scorecard Ownership: Track OTIF and logistics scorecards; identify recurring service gaps with the 3PL or carriers and drive corrective action.

Customer & Order Operations

  • Order Management: Manage our Customer Operations Coordinator and their related order review processes ensuring completeness and accuracy in all order details.
  • Customer Service: Oversee the Customer Service inbox with the department coordinator and resolve customer order/service issues directly; attend broker meetings as needed.
  • Allocation & Shortage Coordination: Review MRP allocations against inventory availability, coordinate allocation adjustments and system updates, and communicate shortages to customers and internal teams.
  • Account Executive Support: Partner with our Commercial team in executing excellent customer satisfaction and resolution of any complaints.
  • EDI & Order Systems: Troubleshoot EDI and other automated order processing systems in partnership with IT/systems support.
  • Returns Management: Own the Return Authorization (RA) process from initiation through completion.

Quality & Food Safety Support

  • Investigation Support: Partner with the QA/Food Safety team on shipment-related complaints or claims - pulling load data, temperature records, timelines, and warehouse documentation to support root-cause analysis.


What We're Looking For

  • Logistics Experience: 2+ years in a logistics-related role - internal freight/transportation management, or external freight (3PL, freight brokerage, or carrier-facing role).
  • Inventory & Systems: Comfort working with inventory tracking, allocation, or order-management systems (lot tracking, shelf-life, EDI); prior use of an ERP/OMS platform is a plus.
  • Operational Rigor: Able to manage multiple daily priorities across warehouse, 3PL, and customer-facing issues without losing accuracy under time pressure.
  • Analytical & Investigative Mindset: Comfortable pulling data together into a clear, factual narrative - this role regularly supports claims and investigations where documentation quality matters.
  • Communication: Clear, professional communicator who can hold a 3PL and internal teams accountable while keeping relationships collaborative.
  • Systems: Proficient in Excel; experience with EDI, dock scheduling tools (e.g., OpenDock), or order management systems is a plus.


Apply