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Customer Operations Manager Jobs in Ohio (NOW HIRING)

MRINetwork Jobs

Operations Manager

Dayton, OH · On-site

Operations Manager Southwestern Ohio | Precision CNC Manufacturing | Confidential Search Snyder ... This is a company where details matter, customers expect excellence, and the manufacturing floor ...

CVS Health

Operations Manager

Westlake, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Lakewood, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Canton, OH

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

CVS Health

Operations Manager

Westerville, OH

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

DariFill, Inc.

Operations Manager

Westerville, OH · On-site

$100K - $140K/yr

With a strong and growing customer base and a team that takes deep pride in the quality of its ... Position Summary The Operations Manager is responsible for the day-to-day leadership of Assembly ...

CVS Health

Operations Manager

Lakewood, OH

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

MRINetwork Jobs

Operations Manager

Dayton, OH · On-site

Operations Manager Southwestern Ohio | Precision CNC Manufacturing | Confidential Search Snyder ... This is a company where details matter, customers expect excellence, and the manufacturing floor ...

Richards Industries

Operations Manager

Cincinnati, OH · On-site

Service Mindset - Never stop advocating for the Customer And our purpose is to solve tomorrow's demanding fluid control problems, today. The Position: The Operations Manager role is the pivotal ...

DHL

Operations Manager (Operations Manager II)

Luckey, OH · On-site

$72K - $85K/yr

Operations Manager (Operations Manager II) The Operations Manager II role has a national salary ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

CVS Health

Operations Manager

Hinckley, OH

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Brunswick, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

RICHARDS INDUSTRIALS

Operations Manager

Cincinnati, OH · On-site

Service Mindset - Never stop advocating for the Customer And our purpose is to solve tomorrow's demanding fluid control problems, today. The Position: The Operations Manager role is the pivotal ...

Wieland

Operations Manager

Delaware, OH · On-site

$100K - $115K/yr

Satisfy customer expectations for quality, delivery and performance of products and services ... Operations Manager Qualifications: * Bachelor's degree or courses in Engineering/Operations ...

Wieland

Operations Manager

Delaware, OH

Satisfy customer expectations for quality, delivery and performance of products and services ... Operations Manager Qualifications: * Bachelor's degree or courses in Engineering/Operations ...

Waste Management

Operations Manager

Solon, OH

WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

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Showing results 1-20

All JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Ohio

Customer Operations Manager information

See Ohio salary details

$42.3K

$117.6K

$128.8K

How much do customer operations manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for customer operations manager in Ohio is $117,580.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,400.00 and $127,400.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

Is operations a high paying job?

The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What is the role of a customer service operations manager?

A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much is an operations manager paid?

The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What are the most commonly searched types of Customer Operations jobs in Ohio? The most popular types of Customer Operations jobs in Ohio are:
What are popular job titles related to Customer Operations Manager jobs in Ohio? For Customer Operations Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Ohio look for? The top searched job categories for Customer Operations Manager jobs in Ohio are:
What cities in Ohio are hiring for Customer Operations Manager jobs? Cities in Ohio with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Ohio as of June 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $117,580 per year, or $56.5 per hour.

Operations Manager (Operations Manager II)

DPDHL

Hamilton, OH • On-site

$72K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

This is a 2nd shift role - Monday - Friday - 3:00 p.m. - 11:00 p.m.


Operations Manager (Operations Manager II)

The Operations Manager II role has a national salary range of $72,000 - $85,000.

For roles within California the range is $75,000 to $95,000, and Washington is $80,169 to $95,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management - you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.


Job Description

  • Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
  • Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
  • Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
  • Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
  • Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
  • Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
  • Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
  • Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.


Required Education and Experience

  • Bachelor's degree or equivalent experience, preferred.
  • 1+ years logistics industry experience, required.
  • 2+ years of experience in a supervisory or management role, required.
  • Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.

Employment Type: FULL_TIME

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