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Customer Operations Manager Jobs in Ohio (NOW HIRING)

DPDHL

Operations Manager (Operations Manager II)

Marengo, OH · On-site

$72K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager II - 1st - Fri-Sun - 6:00 a.m. - 6:00 p.m. Operations Manager II - 3rd - Fri-Sun ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

DHL

Operations Manager (Operations Manager II)

Marengo, OH · On-site

$72K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager II - 1st - Fri-Sun - 6:00 a.m. - 6:00 p.m. Operations Manager II - 3rd - Fri-Sun ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

DHL

Operations Manager (Operations Manager II)

Lockbourne, OH · On-site

$72K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager (Operations Manager II) The Operations Manager II role has a national salary ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

DPDHL

Operations Manager (Operations Manager II)

New Albany, OH · On-site

$72K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager (Operations Manager II) The Operations Manager II role has a national salary ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

DHL

Operations Manager (Operations Manager II)

Ashville, OH · On-site

$72K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager (Operations Manager II) The Operations Manager II role has a national salary ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

DHL

Operations Manager (Operations Manager II)

Lockbourne, OH · On-site

$72K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager (Operations Manager II) The Operations Manager II role has a national salary ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

DHL

Operations Manager (Operations Manager II)

Lockbourne, OH · On-site

$72K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager (Operations Manager II) The Operations Manager II role has a national salary ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

DPDHL

Operations Manager (Operations Manager II)

Lockbourne, OH · On-site

$72K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager (Operations Manager II) The Operations Manager II role has a national salary ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

DPDHL

Operations Manager (Operations Manager II)

Marengo, OH · On-site

$72K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager (Operations Manager II) The Operations Manager II role has a national salary ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

DPDHL

Operations Manager (Operations Manager II)

Ashville, OH · On-site

$72K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager (Operations Manager II) The Operations Manager II role has a national salary ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

New

DPDHL

Operations Manager (Operations Manager II)

Lockbourne, OH · On-site

$72K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager (Operations Manager II) The Operations Manager II role has a national salary ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

DPDHL

Operations Manager (Operations Manager II)

Lockbourne, OH · On-site

$72K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operations Manager (Operations Manager II) The Operations Manager II role has a national salary ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

MRINetwork Jobs

Operations Manager

Dayton, OH · On-site

Operations Manager Southwestern Ohio | Precision CNC Manufacturing | Confidential Search Snyder ... This is a company where details matter, customers expect excellence, and the manufacturing floor ...

CVS Health

Operations Manager

North Olmsted, OH · On-site

$19 - $29/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Cleveland Heights, OH · On-site

$19 - $29/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Ohio

Customer Operations Manager information

See Ohio salary details

$42.3K

$117.6K

$128.8K

How much do customer operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer operations manager in Ohio is $117,580.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,400.00 and $127,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Ohio?

The most popular types of Customer Operations jobs in Ohio are:

What are popular job titles related to Customer Operations Manager jobs in Ohio?

For Customer Operations Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Ohio look for?

The top searched job categories for Customer Operations Manager jobs in Ohio are:

What cities in Ohio are hiring for Customer Operations Manager jobs?

Cities in Ohio with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Ohio as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $117,580 per year, or $56.5 per hour.

Lead Customer Operations Analyst

CDK Global, Inc.

Cincinnati, OH • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

CDK Global rating

7.4

Company rating: 7.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

170th of 245 rated software companies

Job description

Remote Position - USA
About US
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com
At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities
Job Summary
The Customer Operations Lead, is responsible for all aspect of execution of critical functional processes that are enabled via systems and key operational metrics across departments involved in the project. This role acts as a forward-thinking technologist responsible for structuring, communicating, and optimizing systems and processes, with a heavy focus on the Customer Success Platform and digital engagement tools.
While this position will not carry any direct reports, the role will be required to direct people and activities in multiple areas of the business. The role will interface with multiple internal and external groups to ensure all stakeholders are kept apprised of project status and that dependencies are documented, coordinated, and aligned for success.
Responsibilities
  • Act as the primary administrator and strategist for the Customer Success Platform (Totango, Gainsight, or comparable) to drive automation and health scoring in system ownership.
  • Lead the standardization and administration of In-App engagement tools to support automated "tech-touch" campaigns and user adoption enablement.
  • Act as a change agent by maintaining curiosity and innovation about AI technologies, finding creative ways to incorporate AI into workflows for increased efficiency.
  • Indirectly manage a small team of Individual Contributors, deliver feedback, and support professional growth through consistent coaching.
  • Utilize strong analytical skills to manage team data, monitor KPIs, and recognize patterns to formulate plans and predict adjustments proactively.
  • Partner cross-functionally across departments to support and prioritize programs aligned with defined Operations' objectives and ensure Customer Operations is represented for new product rollouts.
  • Accountable for the project management and delivery of a successful implementation for any assigned projects, ensuring process adherence to high-quality standards.
  • Clearly and proactively communicate plans and status to Senior leadership, business partners and peers that enables efficient alignment/understanding of progress, risks, and the "why" behind decisions.
  • Consistent measurement of defined KPIs and validation of accuracy of data reporting to ensure data availability for project analysis
  • Escalate and assist in resolution of the mapping of data between systems, ensuring accurate and efficient data flow.
  • Recognizes patterns and formulate plans to predict adjustments proactively. Recommends adherence targets based on observed patterns and results
  • Consistent measurement of defined KPIs and validation of accuracy of data reporting to ensure data availability for project analysis
  • Partner with organization subject matter experts to collaborate throughout the initiative process
  • Follow all CDK Global policies and procedures
  • Complete all mandatory assigned compliance tasks and acknowledgements
  • Meet or exceed all performance expectations
  • Hire and train new employees
  • Organize workflow and ensure that employees understand their duties or delegated tasks
  • Set goals for performance, monitor employee productivity, and provide constructive feedback and coaching
  • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
  • Role model company values and leadership expectations

Qualifications
  • 3-5 years of experience working in a technical support or Customer Service environment, with 2-3 years indirectly managing people or relevant experience.
  • Bachelor's degree or equivalent work experience working in a related function
  • Proficiency in Microsoft Tools (Excel, PowerPoint, Outlook) and Customer Success Platforms (e.g., Totango).
  • Proven analytical and problem-solving abilities with experience managing and interpreting data to take action based on results.
  • Exceptional rapport-building, listening, and questioning skills with the ability to effectively communicate to stakeholders at all levels of the organization.
  • Ability to effectively prioritize and execute tasks in high-pressure environments; highly motivated and self-directed.
  • Strong organizational, documentation, and project management skills, while also having the ability to see beyond the individual tasks and understand the broader impact and implications of activities on other cross-functional teams.
  • Ability to effectively communicate to stakeholders at all levels of the organization - with excellent written, oral, and presentation skills

Preferred Qualifications
  • Experience with In-App engagement/adoption platforms (e.g., Pendo, WalkMe, Gainsight PX) and campaign enablement.
  • Background in the automotive industry and a strong understanding of CDK Products.

Salary Range: $106,000 - $136,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.

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