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Director Customer Operations Jobs in Ohio (NOW HIRING)

Direct Jobs

Director Subspecialty Operations

Akron, OH · On-site

$95 - $135/hr

Full-Time, Onsite Day Shift Summary The Director of Subspecialty Practices assumes responsibility ... Adds value as a key member of the ambulatory management team; understands the customers, business ...

New

Macy's

Sr. Director, Facilities Leader

Columbus, OH · On-site

$149K - $249K/yr

Job Overview The Senior Director, Customer Fulfillment Center oversees all aspects of leadership, engagement, strategic planning, and overall financial and operational performance of the goods-to ...

Macy's

Sr. Director, Facilities Leader

Columbus, OH

$149K - $249K/yr

Job Overview The Senior Director, Customer Fulfillment Center oversees all aspects of leadership, engagement, strategic planning, and overall financial and operational performance of the goods-to ...

Cart.com

Director of Operations

Groveport, OH · On-site

Cart.com Fast Facts: * 6,000+ customers worldwide * 1,600+ employees globally * 17 warehouses ... Develop and manage key client relationships at the operations level e.g., * Director and Manager of ...

Cart.com, Inc.

Director of Operations

Groveport, OH · On-site

$140 - $210/hr

Cart.com Fast Facts:6,000+ customers worldwide1,600+ employees globally17 warehouses nationwide ... the operations level e.g.,Director and Manager of Supply Chain Drive high levels of client ...

Gabriel Group

Director of Operations

Montville, OH · On-site

$225 - $275/hr

Our growth is driven by operational excellence, strong leadership, and an unwavering commitment to delivering exceptional customer service. Position Overview The Director of Operations is the senior ...

New

GW Home Solutions

Director of Operations

Cleveland, OH · On-site

$120 - $180/hr

Monitor productivity, profitability, customer satisfaction, safety, quality, and employee ... General Managers Direct Reports: Operational leaders and General Managers across Ground Works Land ...

New

Village Caregiving

Director of Operations

Canton, OH · On-site

Customer Service: Prioritizing exceptional service for our valued clients. * Employee Engagement ... Director of Operations Key Tasks Include: * Choreographing organized employee schedules.

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Showing results 21-40

All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Ohio

Director Customer Operations information

See Ohio salary details

$32.3K

$102.4K

$170.7K

How much do director customer operations jobs pay per year?

As of Aug 8, 2026, the average yearly pay for director customer operations in Ohio is $102,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $128,800.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What are the most commonly searched types of Customer Operations jobs in Ohio? The most popular types of Customer Operations jobs in Ohio are:
What are popular job titles related to Director Customer Operations jobs in Ohio? For Director Customer Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Director Customer Operations jobs in Ohio look for? The top searched job categories for Director Customer Operations jobs in Ohio are:
What cities in Ohio are hiring for Director Customer Operations jobs? Cities in Ohio with the most Director Customer Operations job openings:
Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Ohio as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $102,371 per year, or $49.2 per hour.

LTL Operations Executive

Zipline Logistics

Columbus, OH • On-site

Full-time

Re-posted 18 days ago

Job description

Job Title: LTL Operations Executive Division: Account Management
Reports To: Senior Director of Account Management FLSA Status: Full-Time; Exempt
POSITION SUMMARY
The LTL Operations Executive role supports the day to day LTL freight operation. This individual will assist with processing shipments, resolving discrepancies, and managing key communication between internal teams and carriers. The role requires attention to detail, strong organizational skills, and the ability to learn transportation management systems. The ideal candidate will be proactive, customer-focused, and eager to develop their logistics expertise.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Research, analyze, and resolve BOLs discrepancies through TMS and email.
  • Dispute invalid or incorrect charges when necessary.
  • Understand, organize, gather paperwork, and file/process freight claims with carriers.
  • Provide customer operations with up-to-date market knowledge and changes through internal communication.
  • Ability to quote and understand current rates and rate structures.
  • Build and adjust LTL orders in TMS's (transportation management systems) at the request of customer operations.
  • Managing LTL imports through Kanopi tool.
  • Resolving reconsignments and rescues/ OSD's.
  • Partner with other teams (customer, carrier, sales).
  • Building and maintaining relationships with dispatchers through quality communication.
  • Interface with Zipline technology/TMS vendors
  • Understand, organize, gather paperwork to initiate claims process
  • Improve basic LTL rating classification and processes knowledge.

Requirements
REQUIRED SKILLS AND COMPETENCIES
  • Thrives in a role where multi-tasking and problem-solving are the daily norm
  • Is resourceful, proactive, and accountable
  • Is customer-service oriented
  • Can positively respond to change and adapt to new customers and business priorities
  • Is open to new opportunities and responsibilities
  • Is a team player
  • Has a genuine interest in continuous learning
  • Has strong communication and interpersonal relationship-building skills
  • Can generate positive energy through trust-building interactions with prospects, clients and colleagues

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