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Director Customer Operations Jobs in Ohio (NOW HIRING)

DHL

Senior Director Operations

Westerville, OH · On-site

$185K - $235K/yr

You'll cultivate customer relationships, becoming an extension of their business and enabling DHL ... Our ideal Senior Operations Director has a full understanding of the importance of customer ...

Cart.com

Director of Operations

Groveport, OH · On-site

Cart.com Fast Facts: * 6,000+ customers worldwide * 1,600+ employees globally * 17 warehouses ... Develop and manage key client relationships at the operations level e.g., * Director and Manager of ...

Gabriel Group

Director of Operations

Montville, OH · On-site

$225 - $275/hr

Our growth is driven by operational excellence, strong leadership, and an unwavering commitment to delivering exceptional customer service. Position Overview The Director of Operations is the senior ...

GW Home Solutions

Director of Operations

Cleveland, OH · On-site

$120 - $180/hr

Monitor productivity, profitability, customer satisfaction, safety, quality, and employee ... General Managers Direct Reports: Operational leaders and General Managers across Ground Works Land ...

Village Caregiving

Director of Operations

Canton, OH · On-site

Customer Service: Prioritizing exceptional service for our valued clients. * Employee Engagement ... Director of Operations Key Tasks Include: * Choreographing organized employee schedules.

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Showing results 41-60

All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Ohio

Director Customer Operations information

See Ohio salary details

$32.3K

$102.4K

$170.7K

How much do director customer operations jobs pay per year?

As of Aug 17, 2026, the average yearly pay for director customer operations in Ohio is $102,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $128,800.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What are the most commonly searched types of Customer Operations jobs in Ohio?

The most popular types of Customer Operations jobs in Ohio are:

What are popular job titles related to Director Customer Operations jobs in Ohio?

For Director Customer Operations jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Ohio look for?

The top searched job categories for Director Customer Operations jobs in Ohio are:

What cities in Ohio are hiring for Director Customer Operations jobs?

Cities in Ohio with the most Director Customer Operations job openings:

Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Ohio as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $102,371 per year, or $49.2 per hour.

Senior Director Operations

DHL

Westerville, OH • On-site

$185K - $235K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

DHL rating

6.9

Company rating: 6.9 out of 10

Based on 323 frontline employees who took The Breakroom Quiz

36th of 64 rated delivery companies

Job description

The travel requirement for this role is aproximately 50-75%
Expereince with startup operations and new business pursuits is preferred
Senior Director Operations
The Senior Director of Operations has a national salary range of $185,000 - $235,000.
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.
Do you get energized by leading and motivating multiple managers and operations? Are you highly organized with the ability to prioritize a long list of equally important responsibilities? Do you consider yourself to be self-sufficient with a level of expertise to hold all resources and areas of the business honest and accountable?
It takes a special kind of person to do those type of things successfully. If you are that kind of person, DHL Supply Chain has the opportunity for you.
Job Description
We're looking for a Senior Operations Director to lead multiple distribution centers - each with individual customers who have their own sets of requirements. You'll cultivate customer relationships, becoming an extension of their business and enabling DHL Supply Chain to play an required role in their success. You'll be held to very high standards - because our company has set a very high standard in our industry.
DHL Supply Chain is a world-class company, and we hire only world-class people. People who aren't afraid to work hard - in fact, people who want to work hard.
Our ideal Senior Operations Director has a full understanding of the importance of customer relationships - including the crucial role of the General Manager, Operations Managers and front-line Supervisors in growing those relationships. This position is a critical link between each distribution center and senior leadership and is held accountable for the success and growth of the group.
• You'll drive a culture of performance and results through your teams
• You'll assemble and direct strong teams at each distribution center in your group
• You'll manage multiple teams and support their professional development at all levels
• You'll support your group and drive performance by developing a strong network throughout DHL Supply Chain's functional departments
• You'll be a key member of the management team of the largest global supply chain company
• You'll have access to a myriad of development and educational programs to help your leaders grow
• You'll work with your manager on developing your growth and career direction
• You'll have entrepreneurial-like freedom to structure your business unit
• You'll get results
• You'll love it
Required Education and Experience
• Bachelor's degree or equivalent experience, required
• 3-5 years logistics industry experience, required
• 9-10 years of management experience, required
• Experience in customer contract management preferred
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.

What DHL employees say

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Benefits

Hours and flexibility

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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