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Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Embrace Pet Insurance, a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We're committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that's both personal and professional.
Join an award-winning team at the forefront of the industry. Our Sales and Service teams are J.D. Power certified for Outstanding Customer Service Experience for Phone Support. This recognition marks a turning point in how pet insurance providers are evaluated, and we're proud to lead the way in setting a new standard for clarity, compassion, and reliability every time a pet parent reaches out for support.
Job Summary:
Embrace is seeking an Inside Sales Agent who will report to the Manager of Sales. As a Licensed Insides Sales Agent, you will answer inbound sales calls and follow up with our prospective Pet Parents. No cold calling! We are looking for a self-motivated, driven individual who has the work ethic and personality to thrive on our fast-paced team.
Job Location: Remote - USA
This position is remote, and you will work from a home office. Occasionally, travel to the nearest office may be required for in-person activities such as team meetings, training, and culture-building events.
Main Responsibilities:

• Accurately and efficiently capture customer information in our CRM system
• Effective organization and time management skills with the ability to work under pressure
• Proactively manage and grow a pipeline of new business opportunities
• Responsible for hitting KPIs set by the company
• Able to effectively and professionally communicate over the phone and email
• Other job duties as assigned

Schedule:

• Must be willing to work the following schedule:
  • Weekdays: 1:30pm-10:00pm EST, you will have either Tuesday/Wednesday or Wednesday/Thursday off.
  • Saturday: 12:30pm-9:00pm EST
  • Sunday: 9:00am-5:30pm EST or 12:30pm-9:00pm EST

Basic Qualifications:

• Bachelor's Degree and/or 2 + years of sales experience
• Active Property & Casualty license or willingness to obtain during training

Preferred Qualifications:

• Be competitive by nature and take an active interest in keeping abreast of competitors
• Be an excellent listener and have a strong ethos of following up on all requests
• Able to communicate professionally both verbal and written
• Has the ability to view problems, opportunities, ideas etc. from various vantage points

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

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