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Director Customer Operations Jobs (NOW HIRING)

Tebra

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About the Role The Director of Customer Success Operations will serve as a strategic partner to the Chief Customer Officer, driving operational excellence across the Customer Success, Support ...

Tebra

Director, Customer Success Operations

About the Role The Director of Customer Success Operations will serve as a strategic partner to the Chief Customer Officer, driving operational excellence across the Customer Success, Support ...

evolvedMD

Customer Operations Specialist

Scottsdale, AZ

$60K - $70K/yr

Customer Operations Specialist Location: This position is based out of evolvedMD's corporate ... Collaborate with Clinical Directors and Managers to support Behavioral Health Managers' workflows ...

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How much do director customer operations jobs pay per year?

As of Jun 5, 2026, the average yearly pay for director customer operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is a Director Customer Operations job?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a Director Customer Operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the Director Customer Operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What is the highest paying job in customer service?

The highest paying roles in customer service often include Director of Customer Operations, Customer Service Vice President, or Customer Experience Executive, with salaries reaching six figures depending on industry, company size, and location. These positions typically require extensive leadership experience, strategic skills, and knowledge of customer management tools and analytics.
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Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Customer Operations Coordinator

CCL Industries

Charlotte, NC

Other

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Customer Operations Coordinator

The Customer Operations Coordinator is the liaison between the sales force and the customer. Responsibilities include analyzing forecast and history data to review for decision making, maintaining pricing information, process orders, resolution of customer complaints, inventory, planning and shipping. Work directly with the customer and CCL personnel to establish and maintain an efficient supply chain process that meet the customers' expectations and agreed upon targets.

Responsibilities
  • Plan and forecast customer requirements through computer systems, spreadsheets and Purchase Orders. Place orders to maximize press time and material usage.
  • Analyze History/Forecast to develop structured process to help make decisions for future production.
  • Work with Team to make processes more efficient.
  • Manage customer account through inventory, planning, pricing, order entry and follow-up on requests.
  • Maintain pricing information established by the New Business Development Team & Estimator.
  • Process orders through system and individual contact. Compile PO's, part numbers and pricing.
  • Process complaints and issues credits to customer.
  • Write, monitor and update account protocols to accomplish account objectives and targets.
  • Monitor account profitability, associated improvements, performance measures, scorecards and organize regular performance reviews/visits to the customer.
  • Understand and utilize current supply chain software and manual order placement through AS400 system to include SCP for reporting, planning, replenishment and inventory management.
  • Prepare & Manage color targets required by production & the customer.
  • Retain & distribute approved copy to production for applicable orders and archive obsolete copy as needed.
Qualifications
  • Bachelor's Degree and one to two years direct customer engagement experience or equivalent combination of education and experience. Previous experience in printing industry is preferred
  • Excellent customer service and communication skills, both written and verbal
  • Strong Microsoft Office skills. Proficiency in Excel is essential
  • Strong organizational and problem-solving skills, detail oriented

Why work with us? Take a look at all we have to offer!

  • Competitive compensation and benefit package
  • Paid Time Off and Paid Holidays
  • Comprehensive Medical, Dental and Vision coverage
  • Excellent 401(k) retirement plan with generous company contribution
  • We pride ourselves in investing in our employees by offering onsite training and the ability to have growth potential

Apply