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Director Customer Operations Jobs (NOW HIRING)

Simpro

Director of Customer Operations

Miami, FL · On-site

Director Of Customer Operations The Director of Customer Operations will be the strategic partner to the CCO, global Customer (Account Management, Lifecycle Services & Support) teams and the Customer ...

Lassie, Inc

Customer Operations

San Francisco, CA · On-site

We value craft, intellectual rigor, and direct communication. About the role Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you'll own the ...

Lassie

Customer Operations

San Francisco, CA · On-site

We value craft, intellectual rigor, and direct communication. About the role Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you'll own the ...

Chipax

Customer Operations

This role has a direct impact on the functioning of the entire system, maintaining operational order, continuity in processes, and clear traceability in the systems. Your mission To be responsible ...

Tebra

OR

About the Role The Director of Customer Success Operations will serve as a strategic partner to the Chief Customer Officer, driving operational excellence across the Customer Success, Support ...

evolvedMD

Customer Operations Specialist

Scottsdale, AZ · On-site

$60K - $70K/yr

Customer Operations Specialist Location: This position is based out of evolvedMD's corporate ... Collaborate with Clinical Directors and Managers to support Behavioral Health Managers' workflows ...

onX

Director, Customer Experience

Missoula, MT · On-site

ABOUT THIS OPPORTUNITY onX is seeking a Director, Customer Experience to lead and evolve our 40 ... Lead CX Operations and Team Development * Own support delivery operations, including staffing ...

ONX, Inc.

Director, Customer Experience

Missoula, MT · On-site

ABOUT THIS OPPORTUNITY onX is seeking a Director, Customer Experience to lead and evolve our 40 ... Lead CX Operations and Team Development * Own support delivery operations, including staffing ...

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Director Customer Operations information

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$34K

$107.7K

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How much do director customer operations jobs pay per year?

As of Jun 29, 2026, the average yearly pay for director customer operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is a Director Customer Operations job?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What jobs pay 500,000 a year in the US?

In the US, executive roles such as Chief Executive Officers, Chief Operating Officers, and certain specialized medical and legal professionals can earn annual salaries of $500,000 or more. High-level corporate positions often require extensive experience, leadership skills, and advanced degrees, while some entrepreneurs and successful business owners also reach this income level through business profits and investments.

What are the main challenges a Director Customer Operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the Director Customer Operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media executives, content directors, and media strategists often earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with industry tools like analytics platforms and content management systems.

How much should an operations director be paid?

The salary for a Director of Customer Operations typically ranges from $100,000 to $180,000 annually, depending on factors such as industry, company size, location, and experience. Compensation may also include bonuses, stock options, and benefits. Strong leadership, strategic planning, and operational expertise are key skills for this role.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM systems. This role requires strong leadership, communication skills, and a deep understanding of customer needs and business goals.
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Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Customer Operations

Veolia Environnement SA

Hummelstown, PA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Company Description
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Job Description
Position Purpose:
The Director of Customer Operations will support Veolia's customer experience vision by providing leadership and direction for the Customer Operations team for the Mid-Atlantic region of the regulated utility division. The incumbent will provide leadership, guidance and subject matter expertise to effectively and efficiently deliver exceptional customer service with a focus on continuous improvement, identifying and implementing operational efficiencies and defining and delivering on SLAs. Direct management of customer service representatives who support customer service, contact center, billing, payments and collections activities in the Delaware regulated utility. Direct management of the Manager of Customer Operations who supports the Pennsylvania regulated utility. The successful Director will continually engage in leading and inspiring internal and external teams in developing and sharing best practices.
Primary Duties/Responsibilities:
  • Promote and maintain a culture of safety first and ensure compliance with established safe working practices.
  • Execute long-term strategies to enhance the customer experience and drive business performance while promoting Veolia as the water company of choice.
  • Establish operational KPIs and measure results and impact.
  • Oversee customer response systems, ensuring that best practices are identified and communicated, and technologies are deployed and used consistently to maximize performance in relation to customers.
  • Provide coaching, guidance, and monitoring to ensure the teams are meeting performance targets and organizational objectives for key results.
  • Enforce policies, procedures and controls that ensure regulatory and contract compliance; revenue integrity and support the consistent delivery of exemplary service to customers.
  • Manage controls and reporting system that gathers and presents tangible and actionable data to support target attainment, financial control, billing integrity, cash flow optimization and exemplary customer experience.
  • Establish effective performance measurement and feedback channels for all employees under purview demonstrating an understanding of development needs and acknowledging key strengths.
  • Performs complex related analyses including but not limited to payments, aged receivable and collections activities.
  • Establish and maintain performance metrics to include operational and financial performance and reporting.
  • Work cross-functionally with other teams such as corporate accounting, finance and operations to ensure timely and accurate billing, payment and collections processes.
  • Actively and consistently supports all efforts to simplify and enhance the employee and customer experience.
Qualifications
Education/Experience/Background:
  • Bachelor's Degree or 15+ years of experience of experience managing a team.
  • Minimum of 10 years of experience in Call Center Management and/or billing, collections and metering operations preferably in Regulated Utility.
Knowledge/Skills/Abilities:
  • Project Management experience in relation to system development and implementation.
  • Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner.
  • Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and Sarbanes Oxley (SOX) compliance.
  • Direct supervision of union workforce.
  • Knowledge of cash management operations.

Additional Information
Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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