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International Customer Service Manager Jobs in Indiana

Hobby Lobby Careers

Customer Service Manager

Whitestown, IN · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

Whitestown, IN · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Carpenter Canada Co.

Customer Service Manager

Elkhart, IN · On-site

$65 - $85/hr

Carpenter Co has an immediate opening for a Customer Champion (aka Customer Service Manager) over our Carpet Cushion product line at our Elkhart, IN manufacturing facility, reporting to the Division ...

Carpenter Co.

Customer Service Manager

Elkhart, IN · On-site

Carpenter Co has an immediate opening for a Customer Champion (aka Customer Service Manager) over our Carpet Cushion product line at our Elkhart, IN manufacturing facility, reporting to the Division ...

Carpenter Co.

Customer Service Manager

Elkhart, IN · On-site

Carpenter Co has an immediate opening for a Customer Champion (aka Customer Service Manager) over our Carpet Cushion product line at our Elkhart, IN manufacturing facility, reporting to the Division ...

Aon Corporation

Customer Service Manager

Fort Wayne, IN · Hybrid

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon's K&K ...

AON PLC

Customer Service Manager

Fort Wayne, IN · On-site

$86.50 - $92/hr

Posting Description Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position ...

Aon Corporation

Customer Service Manager

Fort Wayne, IN · On-site

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon's K&K ...

Resource Hub

Customer Service Manager

Indianapolis, IN · On-site

Summary The Customer Service Manager under the direct supervision of the Director of Customer Experience, shall have responsibility for overseeing incoming phone calls and responding to patient ...

SpartanNash

Customer Service Manager

Goshen, IN · On-site

... managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts ...

CTB

Chore-Time Customer Fulfillment Rep

Milford, IN · On-site

$12.75 - $17.50/hr

... Service Manager BU Location BU Acceptance Approved By: Date Approved Milford, IN Overall Purpose ... on the international customer base. Essential Job Functions & Expected Outcomes: Your ...

CTB

Chore-Time Customer Fulfillment Rep

Milford, IN · On-site

$12.75 - $17.50/hr

... Service Manager BU Location BU Acceptance Approved By: Date Approved Milford, IN Overall Purpose ... on the international customer base. Essential Job Functions & Expected Outcomes: Your ...

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All JobsInternational Customer Service JobsInternational Customer Service Manager JobsInternational Customer Service Manager Jobs in Indiana

International Customer Service Manager information

What does an international customer service manager do?

An International Customer Service Manager oversees customer service operations for a company’s global markets. They manage teams across different countries, ensure consistent service quality, handle escalated issues, and adapt service strategies to different cultural and regulatory environments. Their role often involves coordinating with other departments, setting performance targets, and implementing best practices to improve the customer experience worldwide. They also analyze customer feedback to drive continual service improvements. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an international customer service manager?

To thrive as an International Customer Service Manager, you need expertise in customer service principles, cross-cultural communication, and a background in business or management—often supported by a relevant degree. Familiarity with global CRM platforms, multilingual support systems, and international regulations is typically required. Outstanding leadership, problem-solving, and adaptability make a candidate excel in this role. These skills are crucial to effectively manage diverse teams, resolve complex global customer issues, and maintain high service standards across multiple regions.

How does an international customer service manager navigate cultural differences when leading a global support team?

An International Customer Service Manager must be adept at understanding and bridging cultural differences to ensure effective communication and service delivery across regions. This often involves providing cultural competency training, adapting communication styles, and fostering an inclusive team environment where diverse perspectives are valued. Managers also tailor customer service protocols to align with local expectations and legal requirements, while maintaining consistent global standards. Regular collaboration with regional teams and openness to feedback are essential for identifying and addressing cultural nuances that impact both team dynamics and customer satisfaction.

What is the difference between International Customer Service Manager vs Customer Support Specialist?

AspectInternational Customer Service ManagerCustomer Support Specialist
Required CredentialsExperience in customer service, possibly management certificationsCustomer service training or certifications often preferred
Work EnvironmentOversees global customer service teams, manages international client relationsHandles customer inquiries, support tickets, and troubleshooting
Employer & Industry UsageUsed in multinational companies across various industriesCommon in retail, tech, and service industries
Search & Comparison IntentUnderstanding managerial roles and responsibilities in international settingsLooking for entry-level or support roles in customer service

The International Customer Service Manager focuses on overseeing global customer service teams and managing international client relations, requiring leadership experience. In contrast, a Customer Support Specialist handles direct customer inquiries and support tasks, often at an entry level. Both roles are vital in customer service but differ in scope, responsibilities, and experience requirements.

How much does an International Customer Service Manager get?

An International Customer Service Manager's salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may earn higher compensation, and the position often requires strong communication skills and knowledge of CRM tools.

What are popular job titles related to International Customer Service Manager jobs in Indiana?

For International Customer Service Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching International Customer Service Manager jobs in Indiana look for?

The top searched job categories for International Customer Service Manager jobs in Indiana are:

What cities in Indiana are hiring for International Customer Service Manager jobs?

Cities in Indiana with the most International Customer Service Manager job openings:

International Customer Service Manager jobs near you
Infographic showing various International Customer Service Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

International Customer Service Representative

International Medical Group

Indianapolis, IN • On-site, Remote

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®
We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers. We are now accepting applications to fill our next training class.
JOB SUMMARY
At IMG, we refer to the Customer Service Representative as an Assistance Coordinator. They are responsible for ensuring an excellent level of customer service and productivity with all inbound and outbound communication. Types of inquiries include answering benefit questions, making updates to policies, helping customers set up a new claim and giving claim status on existing claims.
JOB DETAILS
  • Location: Position will start in-office during training. Will have the opportunity to transition to remote upon successful completion of training and meeting department eligibility requirements -- the targeted estimate is at 6 weeks but could take additional time
  • Must be willing and able to commute to the Indianapolis office on a daily basis until the eligibility requirements to work remote are met
  • In order to work from home, individuals must have a designated workspace in a room with a door and high-speed internet.
  • Base Pay: $17.00 per hour plus participation in the monthly performance bonus plan if qualifications are met*
  • After training is completed, several different 8-hour shifts will be available, ranging from 8:00 am to 9:00 pm
  • Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.

PERKS
  • Monthly performance bonus up to 30% of monthly base pay based on 40 hours per week (*must meet department standards and qualifications)
  • Comprehensive Benefits package including Medical / RX / Dental/Vision Insurance
  • 401k Plan with company match
  • Paid Time Off
  • Free Employee Parking
  • Casual Dress Environment
  • Tuition Reimbursement Plan

DUTIES AND RESPONSIBILITIES
  • Answer and address a high volume of inbound communication (phone, email, online chat, etc.) in a professional and courteous manner while maintaining performance metrics, quality standards, and HIPAA compliance
  • Provide professional and courteous outbound communication as instructed
  • Document contact outcomes in customer relationship management tool
  • Availability to work some holidays and weekend days. Job may require flexible scheduling to grow in the company
  • Mentoring and helping new employees when asked
  • Assist in special projects or tasks as needed

QUALIFICATIONS
  • 1 year of experience in a customer service role analyzing and solving internal and external customer issues
  • Basic level of proficiency in Microsoft Office Suite software
  • Professional interpersonal, written, and oral communication skills
  • Demonstrated ability to multi-task - navigate systems on dual monitors and type while on a call
  • Global geographical and cultural awareness
  • Self-motivated with proven ability to maintain positive attitude
  • Strong stress management and ability to work in a fast-paced environment.
  • Analytical and problem-solving skills

PREFERRED SKILLS
  • Bilingual - Proficient verbal and written communication skills in a foreign language (including but not limited to Spanish, Portuguese, Mandarin, and/or French) a plus but not required

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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