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Senior Shopify Customer Service Jobs in Indiana (NOW HIRING)

Lids

Senior Front-End Engineer

Indianapolis, IN · On-site

$117K - $161K/yr

... third-party services, and internal platforms. The ideal candidate combines deep front-end ... Architect and support integrations between Shopify and ERP, OMS, PIM, CRM, payment, tax ...

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Align Technology, Inc.

$18.25 - $25.25/hr

Written and telephone service for customers (orders, licenses, general inquiries) * Administration of material stocks (copy protection dongles, packaging material, etc.) * Collaboration with sales ...

GSD Search

Customer Service Representative

Zionsville, IN · On-site

$22 - $23/hr

... customers, and account holders. * Provide two distinct service experiences: * Agents: direct ... Senior support roles * Operations and internal processing roles * Technical support or systems ...

New

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Senior Shopify Customer Service information

What do senior Shopify customer service jobs pay?

Senior Shopify customer service roles typically pay between $40,000 and $60,000 annually, depending on experience, location, and company size. Compensation may also include benefits such as health insurance and paid time off, and the role often requires strong communication skills and familiarity with Shopify's platform tools.

Does Senior Shopify Customer Service do remote work?

Senior Shopify Customer Service roles often offer remote work options, especially in companies that support flexible or virtual work environments. These positions typically require strong communication skills and familiarity with Shopify and customer service tools, and remote work arrangements depend on the employer's policies.

What is the difference between Senior Shopify Customer Service vs Shopify Customer Service?

AspectSenior Shopify Customer ServiceShopify Customer Service
ResponsibilitiesHandling complex customer issues, mentoring team members, improving service processesResponding to customer inquiries, resolving basic issues, providing product information
Required SkillsAdvanced communication, problem-solving, leadership abilitiesBasic communication, product knowledge, customer support skills
Experience2+ years in customer support, Shopify platform familiarityEntry to mid-level support experience, Shopify platform familiarity
Work EnvironmentTeam leadership, process improvement focusCustomer interaction, support ticket management

In summary, Senior Shopify Customer Service roles involve handling complex issues, mentoring, and process improvements, requiring more experience and leadership skills compared to standard Shopify Customer Service positions, which focus on basic customer support and issue resolution.

What are the most commonly searched types of Shopify Customer Service jobs in Indiana?

The most popular types of Shopify Customer Service jobs in Indiana are:

What are popular job titles related to Senior Shopify Customer Service jobs in Indiana?

For Senior Shopify Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Senior Shopify Customer Service jobs in Indiana look for?

The top searched job categories for Senior Shopify Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Senior Shopify Customer Service jobs?

Cities in Indiana with the most Senior Shopify Customer Service job openings:

Senior Shopify Customer Service jobs near you
Infographic showing various Senior Shopify Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Senior Front-End Engineer

Lids

Indianapolis, IN • On-site

$117K - $161K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Lids rating

5.8

Company rating: 5.8 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

61st of 104 rated fashion retailers

Job description

Description
Senior Front-End Engineer
About Our Company
At Lids Sports Group, we don't just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.
Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.
From specialty concept stores for the NBA and NHL to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.
General Position Summary
The Senior Front-End Engineer will design, develop, and optimize modern eCommerce experiences across Shopify and related digital commerce platforms. This role will lead customer-facing storefront development and build and support integrations among Shopify, enterprise applications, third-party services, and internal platforms. The ideal candidate combines deep front-end engineering expertise with hands-on experience with Shopify, APIs, and systems integration, and collaborates across Product, UX, Marketing, Merchandising, StoreOps, ERP, and Engineering teams to deliver scalable, secure, and high-performing digital experiences.
Principal Duties and Responsibilities
  • Design, develop, and maintain Shopify storefronts using Shopify Plus, Liquid, JavaScript, TypeScript, HTML, and CSS.
  • Build responsive, accessible, and high-performing experiences across desktop, tablet, and mobile devices.
  • Develop custom Shopify themes, reusable components, sections, app extensions, and checkout extensions.
  • Architect and support integrations between Shopify and ERP, OMS, PIM, CRM, payment, tax, fulfillment, search, and marketing platforms.
  • Develop and consume REST and GraphQL APIs, webhooks, and event-driven services for real-time and batch integrations.
  • Build reusable React and Next.js components and contribute to shared front-end standards and design systems.
  • Partner with UX/UI designers to translate requirements and design concepts into scalable, production-ready experiences.
  • Optimize Core Web Vitals, SEO, accessibility, observability, site reliability, and conversion performance.
  • Collaborate with backend, integration, security, data, architecture, product, quality assurance, and business teams.
  • Troubleshoot production issues and perform root-cause analysis across storefront, application, API, and integration layers.
  • Participate in architecture reviews and recommend improvements for scalability, performance, maintainability, and security.
  • Mentor engineers through code reviews, technical coaching, documentation, and engineering best practices.
  • Design, implement, and support automated CI/CD pipelines for Shopify themes, applications, and extensions using Shopify CLI, Git, and Azure DevOps, including automated validation, environment promotion, release management, production deployments, and rollback procedures.deployments.
  • Manage Shopify theme lifecycle, including preview themes, version control, Theme Access, Shopify CLI, deployment automation, and production publishing while preserving store configuration and ensuring reliable rollback capabilities.
  • Experience implementing Shopify customer authentication using the Customer Account API, passwordless one-time passcodes, OAuth 2.0, PKCE, and secure session management.
  • Participate in Agile ceremonies and stay current on Shopify capabilities, web technologies, and eCommerce trends

Job Required Knowledge and Skills
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.
  • 7+ years of software development experience, including 5+ years focused on front-end engineering.
  • 3+ years of hands-on Shopify development experience, including experience with Shopify Plus.
  • Advanced proficiency in JavaScript, TypeScript, HTML5, CSS3, and modern responsive design.
  • Strong experience with React, Next.js, or a comparable modern front-end framework.
  • Hands-on experience with Shopify Liquid, Admin API, Storefront API, GraphQL, webhooks, metafields, metaobjects, Shopify Functions, and checkout extensibility.
  • Experience integrating Shopify with enterprise platforms such as ERP, OMS, PIM, CRM, fulfillment, payment, or marketing systems.
  • Strong understanding of REST and GraphQL APIs, authentication, web security, integration patterns, and error handling.
  • Experience with Git-based workflows and CI/CD platforms such as GitHub or Azure DevOps.
  • Strong analytical, troubleshooting, communication, collaboration, and stakeholder-management skills.

Preferred Qualifications
  • Experience integrating Shopify with Microsoft Dynamics 365 or other enterprise ERP platforms.
  • Retail, digital commerce, or omnichannel industry experience.
  • Experience with headless or composable commerce architectures.
  • Familiarity with Azure Functions, Logic Apps, Service Bus, API Management, and event-driven architecture.
  • Experience with commerce ecosystem platforms such as Algolia, Bloomreach, Nosto, Klaviyo, or comparable technologies.
  • Experience with Google Analytics, Google Tag Manager, experimentation, personalization, and A/B testing platforms.
  • Experience with automated testing tools such as Jest, Cypress, or Playwright.

Technical Skills
  • Front End: React, Next.js, TypeScript, JavaScript, HTML5, CSS3, SCSS, responsive design, accessibility
  • Shopify: Shopify Plus, Liquid, Admin API, Storefront API, GraphQL, Functions, Flow, webhooks, metafields, metaobjects, checkout extensibility
  • Integrations: REST, GraphQL, webhooks, middleware, event-driven architecture, ERP, OMS, PIM, CRM, fulfillment and payments
  • DevOps & Quality: Git, GitHub, Azure DevOps, CI/CD, automated testing, Jest, Cypress, Playwright, monitoring and observability

What We Offer
  • Comprehensive medical, dental, and vision coverage
  • Retirement plan
  • 100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
  • Paid Time Off
  • Generous employee discount and exclusive perks
  • Ongoing career development, including discounted secondary education courses
  • A collaborative, innovative, and team-oriented work environment
  • Early Wage Access options
  • Bonus eligibility depending on position level

Physical Demands & Requirements
  • Ability to operate a computer and work with digital systems for extended periods
  • Ability to communicate verbally and visually with internal teams and stakeholders
  • Ability to work in an office or remote environment with frequent task deadlines
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Work Environment
  • Hybrid office environment, with support needs that may include distribution center, retail, or remote users.
  • Schedule adjustments are likely to happen, general 8-hour shift beginning between 8 to 11 a.m. and ending between 5 to 8 p.m.; schedule flexibility may be provided based on business needs.
  • Overtime availability will be required for urgent incidents, special projects, or business-critical support needs.

ADDITIONAL INFORMATION
Employment Requirements
Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Notice to Applicants
In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, and other employment-related information.
Need Accessibility Assistance?
Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

What Lids employees say

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About Lids

Sourced by ZipRecruiter

For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1995

Social media

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