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Customer Operations Jobs in New York (NOW HIRING)

Plaid Inc

Customer Operations Leader

New York, NY · On-site

$127K - $214K/yr

The Customer Operations team sits at the center of how we scale world-class customer experiences at Plaid. As the Customer Operations Leader, you'll own the strategy and execution of all global ops ...

Joyful Health, Inc

Customer Operations Lead

New York, NY · On-site

$146K/yr

The Customer Operations Lead owns the customer operational experience end-to-end - the onboarding, invoicing, portal, and escalation workflows customers actually feel - plus the CRM, ticketing ...

AirPay

Customer Operations Associate

Manhattan, NY · On-site

$80K - $110K/yr

About the Role As a Customer Operations Associate, you will become an expert in all things AirPay and own execution across a wide-set of processes & projects that impact every customer's experience.

AirPay

Customer Operations Associate

Manhattan, NY · On-site

$75K/yr

About the Role As a Customer Operations Associate/Manager, you will become an expert in and drive roll-outs for payer data enhancements that deepen the breadth coverage information available in ...

Outset.ai

Customer Operations Associate

New York, NY · On-site

$115K - $130K/yr

As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our ...

Terawulf Inc.

Customer Operations Manager

Manhattan, NY · On-site

$100 - $120/hr

Customer Operations Manager LMD Barker, NY, Barker, NY, US 6 days ago Requisition ID: 1051 Salary Range: $100,000.00 To $120,000.00 Annually POSITION SUMMARY The Customer-Facing Operations Manager ...

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Joyful Health, Inc.

Customer Operations Lead

Manhattan, NY · On-site

$165 - $185/hr

The Customer Operations Lead owns the customer operational experience end-to-end -- the onboarding, invoicing, portal, and escalation workflows customers actually feel -- plus the CRM, ticketing ...

ZT Systems

Customer Operations Analyst

Secaucus, NJ

About The Role The Customer Operations Analyst I supports day-to-day customer operations by managing orders, monitoring deliveries, and coordinating with internal teams to ensure customer needs are ...

New

Movado Group

Customer Operations Coordinator

Paramus, NJ · On-site

$280 - $420/hr

The Customer Operations Coordinator is responsible for the accurate and timely execution of customer orders from receipt through billing and operational closure across Mexico and selected LATAM ...

Customer Operations

Data Scientist

Stamford, CT · On-site +1

Bachelor's degree in computer science, statistics, operations research or equivalent combination of ... Effective verbal and written communication, relationship management and customer service skills

Customer Operations

Associate Data Scientist

Stamford, CT · Hybrid

$62K - $63K/yr

Bachelor's degree in computer science, statistics, operations research or equivalent combination of ... When you join our team, you'll be keeping our customers connected to what matters most in 41 states ...

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Customer Operations information

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$11

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$44

How much do customer operations jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer operations in New York is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $23.12 per hour, depending on experience, location, and employer.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools. They often require strong problem-solving abilities and knowledge of company products or services.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are the most commonly searched types of Customer Operations jobs in New York?

The most popular types of Customer Operations jobs in New York are:

What are popular job titles related to Customer Operations jobs in New York?

For Customer Operations jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Operations jobs in New York look for?

The top searched job categories for Customer Operations jobs in New York are:

Customer Operations jobs near you
Infographic showing various Customer Operations job openings in New York as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,539 per year, or $22.4 per hour.

Customer Service Representative | Technical Support

Customer Operations

Flushing, NY

$20/hr

Full-time

Posted 6 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

THIS POSITION IS 100% ONSITE (NOT HYBRID/REMOTE) IN A CALL CENTER ENVIRONMENT

$20.00 per hour
CLASS STARTING - OCTOBER 6, 2026


Extensive training required for 13 consecutive weeks scheduled from Tuesday through Saturday, 10:00a.m-7:00p.m.
After completion of training, you must be flexible to work a schedule of work hours between 11:00am - 10pm with two weekdays off.

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.


As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Troubleshooting and resolving technical issues related to cable and video services
  • Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
  • Resolving TV inquiries while creating best-in-class customer experiences
  • Working in an open, friendly environment with a supportive, energetic team
     

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.


WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

#LI-AS3
CRP113 2026-81445 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $36.35. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient
Employment Type: Full Time

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