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Customer Operations Jobs in New York (NOW HIRING)

ZT Systems

Staff Customer Operations Analyst

Secaucus, NJ · On-site

$87K - $128K/yr

About The Role The Staff Customer Operations Analyst is a key member of the Customer Operations team, which coordinates efforts among all internal groups to ensure we are aligned with our customer ...

French Feast Inc

Be Seen First

Order Entry & Customer Operations Coordinator

Oakland, NJ · On-site

$18 - $23/hr

Provide customers with product, pricing, and order status information * Maintain and update ... Support general office and operations tasks as needed Qualifications * Strong data entry and ...

French Feast Inc

Be Seen First

Order Entry & Customer Operations Coordinator

Oakland, NJ · On-site

$18 - $23/hr

Provide customers with product, pricing, and order status information * Maintain and update ... Support general office and operations tasks as needed Qualifications * Strong data entry and ...

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All JobsCustomer Operations JobsCustomer Operations Jobs in New York

Customer Operations information

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How much do customer operations jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer operations in New York is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $23.12 per hour, depending on experience, location, and employer.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools. They often require strong problem-solving abilities and knowledge of company products or services.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are the most commonly searched types of Customer Operations jobs in New York?

The most popular types of Customer Operations jobs in New York are:

What are popular job titles related to Customer Operations jobs in New York?

For Customer Operations jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Operations jobs in New York look for?

The top searched job categories for Customer Operations jobs in New York are:

Customer Operations jobs near you
Infographic showing various Customer Operations job openings in New York as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,539 per year, or $22.4 per hour.

Director of Partner & Customer Operations

SupportFinity™

Manhattan, NY • On-site

$120 - $160/hr

Other

Posted 28 days ago

Job description

Director of Partner & Customer Operations Role Summary

The Director of Partner & Customer Operations will lead the Customer Success organization while owning day-to-day management of key external vendors and partners. This role sits at the intersection of customer experience, operations, and partner performance, ensuring a seamless end‑to‑end experience for customers while driving accountability and efficiency across vendor relationships. This is a highly cross‑functional leadership role that blends strategy, process building, and hands‑on execution.

Key Responsibilities Customer Success Leadership
  • Lead, develop, and scale the Customer Success team to deliver a best‑in‑class customer experience.
  • Establish and track KPIs across customer satisfaction, retention, response times, and onboarding success.
  • Design and optimize customer journeys, support workflows, and escalation processes.
  • Partner closely with Product, Operations, Marketing, and Executive Leadership to align customer insights with business priorities.
  • Hire, coach, and develop a high‑performing Customer Success team.
Partner & Vendor Management
  • Own relationships with external partners and vendors supporting telehealth services and wellness product fulfillment.
  • Define expectations, service levels, and operating cadences with partners.
  • Monitor partner performance and proactively address quality, service, or operational gaps.
  • Serve as the primary escalation point for vendor‑related customer issues.
  • Support contract negotiations, renewals, and ongoing partner optimization initiatives.
Operations & Process Improvement
  • Build scalable processes that support growth across customer experience and partner operations.
  • Leverage data, reporting, and customer feedback to drive continuous improvement.
  • Own and optimize tools and systems that support customer success and operational workflows (CRM, support platforms, reporting).
  • Collaborate with leadership on customer experience strategy and operational planning.
Qualifications Required
  • 7+ years of experience in Customer Success, Operations, or Partner Management.
  • 3+ years of people management experience in a fast‑growing environment.
  • Proven experience managing external vendors or partners.
  • Strong operational and process‑building mindset.
  • Excellent communication, leadership, and stakeholder management skills.
Preferred
  • Experience in telehealth, healthcare services, wellness, or subscription‑based businesses.
  • Familiarity with customer support and CRM tools (e.g., Zendesk, Salesforce, Customer.io).
  • Data‑driven leader with experience using KPIs to guide decision‑making.
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