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Customer Operations Manager Jobs in New York (NOW HIRING)

Hertz

Customer Operations Manager

Newark, NJ · On-site

$62K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

PLAID

Customer Operations Leader

Manhattan, NY · On-site

$147K/yr

Own operations strategy and execution across the full customer lifecycle for Support, Technical Account Management, Sales Engineering and Professional Services * Build VoC programs that turn ...

Plaid Inc

Customer Operations Leader

New York, NY · On-site

$127K - $214K/yr

Own operations strategy and execution across the full customer lifecycle for Support, Technical Account Management, Sales Engineering and Professional Services * Build VoC programs that turn ...

AirPay

Customer Operations Associate

Manhattan, NY · On-site

$75K/yr

About the Role As a Customer Operations Associate/Manager, you will become an expert in and drive roll-outs for payer data enhancements that deepen the breadth coverage information available in ...

Outset.ai

Customer Operations Associate

New York, NY · On-site

$115K - $130K/yr

As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our ...

Etsy

Program Manager, Customer Operations

New York, NY · On-site

$107K - $139K/yr

Etsy is seeking a Program Manager to join our Customer Operations (CO) organization. As a key member of the lean and productive Program Management team within CO, you will be responsible for ...

Etsy

Program Manager, Customer Operations

Brooklyn, NY · On-site +1

$107K - $139K/yr

Etsy is seeking a Program Manager to join our Customer Operations (CO) organization. As a key member of the lean and productive Program Management team within CO, you will be responsible for ...

Customer Operations

Data Scientist

Stamford, CT · On-site +1

Effective verbal and written communication, relationship management and customer service skills ... Bachelor's degree in computer science, statistics, operations research or equivalent combination of ...

Outset

Customer Operations Associate

Manhattan, NY · On-site

As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our ...

Stacker

Sr. Customer Operations Specialist

New York, NY · On-site +1

$65K - $85K/yr

Reporting to the Sr. Director of GTM Operations, you'll partner closely with Account Management, Revenue Operations, Finance, and Product to translate customer lifecycle strategy into operational ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in New York

Customer Operations Manager information

See New York salary details

$48.7K

$135.3K

$148.2K

How much do customer operations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer operations manager in New York is $135,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $146,600.00 and $146,600.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are the most commonly searched types of Customer Operations jobs in New York? The most popular types of Customer Operations jobs in New York are:
What are popular job titles related to Customer Operations Manager jobs in New York? For Customer Operations Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in New York look for? The top searched job categories for Customer Operations Manager jobs in New York are:
What cities in New York are hiring for Customer Operations Manager jobs? Cities in New York with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $135,307 per year, or $65.1 per hour.

Customer Operations Manager

Hertz

Newark, NJ • On-site

$62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Hertz rating

6.2

Company rating: 6.2 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

141st of 171 rated vehicle equipment hire

Job description


The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary for this position is $62,000/yr
What You'll Do:
  • Responsible for daily customer operations and revenue generation for their assigned function
  • Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
  • Resolves customer issues, ensuring a positive customer experience
  • Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
  • Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
  • Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
  • Conducts performance evaluations that are timely and constructive, where applicable
  • Participates in the recruiting process, as required
  • Provides management with various updates and indicators as requested
  • Remains current on all administrative duties according to company policy

What We're Looking For:
  • 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
  • High School Diploma required, Bachelor's Degree preferred
  • Moderate proficiency in Microsoft Office Suite
  • Ability to collaborate with internal and external stakeholders
  • Flexible and adaptable; ability to work effectively in ambiguous situations
  • Excellent verbal and written communication skills
  • Ability to address and resolve customer service challenges
  • Results driven, ability to make decisions and help solve problems
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
  • Ability to drive process and organizational change
  • Ability to influence
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment
  • Ability to work under minimal supervision with a goal-oriented mindset
  • Ability to see the big picture and leverage critical thinking and decision-making skills
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability

What You'll Get:
  • Up to 40% off the base rate of any standard Hertz Rental
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more

About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran

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