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Customer Operations Manager Jobs in New York (NOW HIRING)

Radar

Fraud Operations Manager

Manhattan, NY · On-site

$140 - $190/hr

You'll help customers configure and optimize Radar's fraud decisioning, surface actionable insights through data, and influence how our fraud products evolve based on real-world customer needs. As we ...

Radar Labs, Inc

Fraud Operations Manager

New York, NY · On-site

$100K - $130K/yr

You'll help customers configure and optimize Radar's fraud decisioning, surface actionable insights through data, and influence how our fraud products evolve based on real-world customer needs. As we ...

Landmark Ventures

Client Operations Manager

New York, NY · Remote

$85K - $110K/yr

The Client Operations team manages day-to-day communications and activities of client engagements ... Reporting, Analytics, and CRM Updates: Maintain clear and proactive communication regarding ...

Landmark Ventures

Client Operations Manager

New York, NY · On-site +1

$85K - $110K/yr

The Client Operations team manages day-to-day communications and activities of client engagements ... Reporting, Analytics, and CRM Updates: Maintain clear and proactive communication regarding ...

Playbook

Client Operations Manager

New York, NY

$130/hr

Team Leadership & Site Operations: Oversee and inspire host teams (including experience directors ... You have effectively managed the customer lifecycle, including onboarding, steady state, renewals ...

Playbook

Client Operations Manager

New York, NY · On-site

$130/hr

Team Leadership & Site Operations: Oversee and inspire host teams (including experience directors ... You have effectively managed the customer lifecycle, including onboarding, steady state, renewals ...

Wylander

Operations Manager

Brooklyn, NY · On-site

$140K/yr

Resolve escalated customer concerns and operational challenges promptly while maintaining a high ... Operations Manager Requirements: * 5+ years of management experience within the restoration ...

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Customer Operations Manager information

See New York salary details

$48.7K

$135.3K

$148.2K

How much do customer operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer operations manager in New York is $135,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $146,600.00 and $146,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in New York?

The most popular types of Customer Operations jobs in New York are:

What are popular job titles related to Customer Operations Manager jobs in New York?

For Customer Operations Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in New York look for?

The top searched job categories for Customer Operations Manager jobs in New York are:

What cities in New York are hiring for Customer Operations Manager jobs?

Cities in New York with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $135,307 per year, or $65.1 per hour.

Logistics and Customer Operations Specialist (Hybrid)

Kowa American Corp

Manhattan, NY • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 hours ago

Key responsibilities

  • Support the execution of logistics operations, including shipment coordination, order processing, and documentation management.

  • Communicate with customers, warehouses, and carriers to drive scheduling and delivery planning, and resolve logistics issues.

  • Manage and review shipping, customs documentation, and maintain shipment records to ensure compliance and accuracy.

Job description

JOB DESCRIPTION| Logistics & Customer Operations Specialist

Reports to: Logistics & Customer Operations Manager 
Department: Logistics 
FLSA Status: Non- Exempt 

Position Summary

The Logistics & Customer Operations Specialist is responsible for supporting the execution of logistics operations, including shipment coordination, order processing, and documentation management. This role ensures accuracy, timeliness, and compliance across logistics activities while providing responsive support to customers, carriers, and internal teams. 

Essential Duties and Responsibilities

Logistics and Customer Operations 

  • Monitor and manage inventory levels and counts and identify potential shortages reconciliation activities. 
  • Oversee and coordinate inbound and outbound shipments, ensuring timely and compliant processing 
  • Communicate with customers, warehouses, and carriers to drive scheduling and delivery planning, balancing cost, timing, and service considerations 
  • Manage and develop carrier relationships to ensure service performance, reliability, and cost efficiency 
  • Analyze and compare freight rates to support cost-effective transportation planning 
  • Manage shipping and customs documentation processes, ensuring compliance with regulatory requirements and minimizing risk of shipment delays or errors 
  • Optimize order fulfillment processes to ensure timely, accurate execution and effective issue resolution in support of customer satisfaction and on-time delivery 
  • Provide accurate and timely order status updates to stakeholders 
  • Resolve logistics and customer service issues to support customer satisfaction and on-time delivery across assigned accounts 
  • Manage and review customer invoicing to ensure accuracy, completeness, and alignment with billing requirements 
  • Maintain the integrity of shipment records and ERP system data 
  • Maintain documentation, ensuring completeness, and in support of audit readiness and compliance requirements 
  • Identify and analyze logistics issues, implementing corrective actions to resolve operational challenges 
  • Identify process improvement opportunities and drive initiatives to enhance efficiency and performance 

Additional Responsibilities

  • Additional responsibilities as required at the manager’s discretion 

Qualifications

  • Associate’s or bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred 
  • 1–3 years of experience in logistics, customer service, order processing, or administrative support 
  • Basic understanding of shipping, transportation, and inventory processes preferred 
  • Experience working with ERP systems or order management systems (e.g., SAP or similar) preferred 
  • Proficiency in Microsoft Office, particularly Excel and Outlook 

Skills & Competencies

  • Strong attention to detail and accuracy in data entry and documentation 
  • Effective organizational and time management skills with the ability to manage multiple tasks 
  • Strong written and verbal communication skills 
  • Ability to follow established processes and procedures consistently 
  • Problem-solving skills with the ability to identify issues and escalate appropriately 
  • Customer-service oriented with a proactive and responsive approach 
  • Ability to work both independently and as part of a team in a fast-paced environment 

Benefits 
KOWA is committed to investing in our employees—the driving force behind our mission and success—by offering a comprehensive suite of competitive compensation and benefits. We prioritize work-life balance, ensuring you not only thrive in your career but also have the support, time, and resources to lead a happy, healthy life.

  • Medical, Dental, and Vision 
  • Insurance options for Employee Assistance Programs, Basic Life Insurance, Short/Long Term Disability and more.
  • 401(k) with a company match
  • Vacation, Sick Leave, and Paid Holidays
  • Education Assistance