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Customer Operations Manager Jobs in Hempstead, NY

Terawulf Inc.

Customer Operations Manager

Manhattan, NY · On-site

$100 - $120/hr

Customer Operations Manager LMD Barker, NY, Barker, NY, US 6 days ago Requisition ID: 1051 Salary Range: $100,000.00 To $120,000.00 Annually POSITION SUMMARY The Customer-Facing Operations Manager ...

New

Plaid Inc

Customer Operations Leader

New York, NY · On-site

$127K - $214K/yr

Own operations strategy and execution across the full customer lifecycle for Support, Technical Account Management, Sales Engineering and Professional Services * Build VoC programs that turn ...

Joyful Health, Inc

Customer Operations Lead

New York, NY · On-site

$146K/yr

The Customer Operations Lead owns the customer operational experience end-to-end - the onboarding ... Our HubSpot CRM and ticketing are already stood up - your job is to take the stack from built to ...

AirPay

Customer Operations Associate

Manhattan, NY · On-site

$80K - $110K/yr

About the Role As a Customer Operations Associate, you will become an expert in all things AirPay ... Strong project management & prioritization skills as this role works across multiple internal teams ...

AirPay

Customer Operations Associate

Manhattan, NY · On-site

$75K/yr

About the Role As a Customer Operations Associate/Manager, you will become an expert in and drive roll-outs for payer data enhancements that deepen the breadth coverage information available in ...

Outset.ai

Customer Operations Associate

New York, NY · On-site

$115K - $130K/yr

As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our ...

ZT Systems

Customer Operations Analyst

Secaucus, NJ · On-site

About The Role The Customer Operations Analyst I supports day-to-day customer operations by managing orders, monitoring deliveries, and coordinating with internal teams to ensure customer needs are ...

New

Socket.dev

Head of Customer Operations

Manhattan, NY · On-site

$175 - $300/hr

The role is both operational and strategic: you'll own deployment process as well as retention ... Own performance of our remote teleoperation team and manage their impact on our customer experience.

Posted today

Joyful Health, Inc.

Customer Operations Lead

Manhattan, NY · On-site

$165 - $185/hr

The Customer Operations Lead owns the customer operational experience end-to-end -- the onboarding ... Our HubSpot CRM and ticketing are already stood up -- your job is to take the stack from built to ...

ZT Systems

Customer Operations Analyst

Secaucus, NJ · On-site

About The Role The Customer Operations Analyst I supports day-to-day customer operations by managing orders, monitoring deliveries, and coordinating with internal teams to ensure customer needs are ...

Customer Operations

Data Scientist

Stamford, CT · On-site +1

Effective verbal and written communication, relationship management and customer service skills ... Bachelor's degree in computer science, statistics, operations research or equivalent combination of ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Hempstead, NY

Customer Operations Manager information

See Hempstead, NY salary details

$46.3K

$128.6K

$140.9K

How much do customer operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer operations manager in Hempstead, NY is $128,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,300.00 and $139,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Hempstead, NY?

The most popular types of Customer Operations jobs in Hempstead, NY are:

What are popular job titles related to Customer Operations Manager jobs in Hempstead, NY?

For Customer Operations Manager jobs in Hempstead, NY, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Hempstead, NY look for?

The top searched job categories for Customer Operations Manager jobs in Hempstead, NY are:

What cities near Hempstead, NY are hiring for Customer Operations Manager jobs?

Cities near Hempstead, NY with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Hempstead, NY as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $128,615 per year, or $61.8 per hour.

Customer Operations Manager

Terawulf Inc.

Manhattan, NY • On-site

$100 - $120/hr

Other

Posted 3 days ago

New

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Operations Manager

LMD Barker, NY, Barker, NY, US

6 days ago Requisition ID: 1051

Salary Range: $100,000.00 To $120,000.00 Annually

POSITION SUMMARY

The Customer-Facing Operations Manager serves as the primary interface between tenants and site operations, ensuring exceptional service delivery across mission-critical data center environments. This role bridges enterprise clients with internal engineering and operations teams to maintain uptime, SLA performance, and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES Core Responsibilities Customer Interface & Relationship Management
  • Act as the primary point of contact for assigned tenants
  • Lead Quarterly Business Reviews (QBRs)
  • Translate technical events into executive-level communication
  • Advocate internally for customer needs and improvements
Service Delivery & SLA Ownership
  • Ensure adherence to SLAs and uptime targets
  • Track and manage ticket queues and resolution timelines
  • Coordinate across operations, engineering, IT, and vendors
  • Report on KPIs such as availability and response times
  • Lead communication during incidents and outages
  • Provide real‑time updates to customers
  • Drive root cause analysis and post‑incident reporting
  • Ensure corrective actions are implemented
Capacity & Infrastructure Coordination
  • Manage tenant allocations for power, space, and cooling
  • Support onboarding of new deployments
  • Coordinate with facilities teams on constraints
  • Support growth and expansion planning
Customer Onboarding & Lifecycle Management
  • Lead onboarding and deployment planning
  • Ensure seamless transition into steady‑state operations
  • Maintain lifecycle visibility of tenants
Internal Coordination & Site Support
  • Support Site Manager by managing customer‑facing responsibilities
  • Work with operations, engineering, IT, and vendors
Key Success Metrics
  • SLA adherence and uptime performance
  • Customer satisfaction and retention
  • Incident response and resolution times
  • Customer growth and expansion
Minimum Qualifications
  • 5+ years in data center or mission‑critical operations with customer‑facing experience
Technical Knowledge

Understanding of power, cooling, and data center infrastructure systems

Core Competencies
  • Strong customer communication skills
  • Crisis and incident management
  • Ability to translate technical issues into business impact
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