Customer Operations Specialist Location: Elmhurst, IL * must be based in IL within a 1-2 hr drive to/from Elmhurst* Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in ...
Quick apply
Customer Operations Specialist Location: Elmhurst, IL * must be based in IL within a 1-2 hr drive to/from Elmhurst* Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in ...
The Customer Operations Specialist acts as a central point of contact between customers and internal departments to ensure efficient order management and exceptional customer service. This role is ...
Quick apply
The Customer Operations Specialist acts as a central point of contact between customers and internal departments to ensure efficient order management and exceptional customer service. This role is ...
Customer Operations Specialist Location: Elmhurst, IL *must be based in IL within a 1-2 hr drive to/from Elmhurst* Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in the ...
Customer Operations Specialist Location: Elmhurst, IL *must be based in IL within a 1-2 hr drive to/from Elmhurst* Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in the ...
Customer Operations Specialist NSI is a leading player in the natural private label food industry, dedicated to providing high-quality, organic, and sustainably sourced food products to consumers. We ...
New
Customer Operations Specialist NSI is a leading player in the natural private label food industry, dedicated to providing high-quality, organic, and sustainably sourced food products to consumers. We ...
New
Customer Operations Specialist Location: Elmhurst, IL *must be based in IL within a 1-2 hr drive to/from Elmhurst* Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in the ...
Quick apply
Customer Operations Specialist Location: Elmhurst, IL *must be based in IL within a 1-2 hr drive to/from Elmhurst* Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in the ...
Customer Operations Specialist
Deer Park, IL · On-site
$29 - $32/hr
Customer Operations Specialist Industry: Biotechnology Location (City, State): Deer Park, IL Assignment Type: Contract to Hire Pay: $29-32/hr Work Schedule: Monday-Friday | 5:00 AM-1:30 PM Benefits:
Quick apply
Customer Operations Specialist
Deer Park, IL · On-site
$29 - $32/hr
Customer Operations Specialist Industry: Biotechnology Location (City, State): Deer Park, IL Assignment Type: Contract to Hire Pay: $29-32/hr Work Schedule: Monday-Friday | 5:00 AM-1:30 PM Benefits:
Customer Operations Specialist Location: Elmhurst, IL *must be based in IL within a 1-2 hr drive to/from Elmhurst* Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in the ...
Customer Operations Specialist Location: Elmhurst, IL *must be based in IL within a 1-2 hr drive to/from Elmhurst* Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in the ...
Customer Operations Specialist
Elmhurst, IL · On-site +1
Customer Operations Specialist Location: Elmhurst, IL *must be based in IL within a 1-2 hr drive to/from Elmhurst* Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in the ...
Customer Operations Specialist
Elmhurst, IL · On-site +1
Customer Operations Specialist Location: Elmhurst, IL *must be based in IL within a 1-2 hr drive to/from Elmhurst* Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in the ...
Customer Operations Specialist
Deer Park, IL · On-site
$29 - $32/hr
Customer Operations Specialist Industry: Biotechnology Location (City, State): Deer Park, IL Assignment Type: Contract to Hire Pay: $29-32/hr Work Schedule: Monday-Friday | 5:00 AM-1:30 PM Benefits:
Customer Operations Specialist
Deer Park, IL · On-site
$29 - $32/hr
Customer Operations Specialist Industry: Biotechnology Location (City, State): Deer Park, IL Assignment Type: Contract to Hire Pay: $29-32/hr Work Schedule: Monday-Friday | 5:00 AM-1:30 PM Benefits:
Customer Operations Representative
Chicago, IL · On-site
$22.60 - $24.04/hr
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Customer Operations Representative
Chicago, IL · On-site
$22.60 - $24.04/hr
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Representative, Customer Operations
Chicago, IL · On-site
$22.60 - $24.04/hr
As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Representative, Customer Operations
Chicago, IL · On-site
$22.60 - $24.04/hr
As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Customer Operations Manager
Chicago, IL · Hybrid
$60K - $100K/yr
You will ensure operational excellence, drive customer satisfaction, and collaborate with internal teams to continuously enhance our service delivery model. Responsibilities: * Lead a team of 7-12 ...
Customer Operations Manager
Chicago, IL · Hybrid
$60K - $100K/yr
You will ensure operational excellence, drive customer satisfaction, and collaborate with internal teams to continuously enhance our service delivery model. Responsibilities: * Lead a team of 7-12 ...
Customer Operations Specialist
Deerfield, IL · On-site
$28 - $30/hr
Customer Operations Specialist Industry: Biotechnology Location (City, State): Deer Park, IL Assignment Type: Contract to Hire Pay: $28-30/hr Work Schedule: Monday-Friday | 5:00 AM-1:30 PM Benefits:
Customer Operations Specialist
Deerfield, IL · On-site
$28 - $30/hr
Customer Operations Specialist Industry: Biotechnology Location (City, State): Deer Park, IL Assignment Type: Contract to Hire Pay: $28-30/hr Work Schedule: Monday-Friday | 5:00 AM-1:30 PM Benefits:
Representative, Customer Operations
Chicago, IL · On-site
$22.60 - $24.04/hr
As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Representative, Customer Operations
Chicago, IL · On-site
$22.60 - $24.04/hr
As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Customer Operations Representative
Naperville, IL · On-site
$40K - $45K/yr
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Customer Operations Representative
Naperville, IL · On-site
$40K - $45K/yr
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Customer Operations Coordinator
$55K - $75K/yr
This is an excellent opportunity for someone who enjoys working at the intersection of customer service, operations, and supply chain while helping a growing business deliver an exceptional customer ...
Quick apply
Customer Operations Coordinator
$55K - $75K/yr
This is an excellent opportunity for someone who enjoys working at the intersection of customer service, operations, and supply chain while helping a growing business deliver an exceptional customer ...
Customer Operations Representative
Chicago, IL · On-site
$22.60 - $24.04/hr
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Customer Operations Representative
Chicago, IL · On-site
$22.60 - $24.04/hr
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Customer Operations Representative
Naperville, IL · On-site
$40K - $45K/yr
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Customer Operations Representative
Naperville, IL · On-site
$40K - $45K/yr
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...
Customer Operations Manager
Chicago, IL · On-site
$60K - $100K/yr
You will ensure operational excellence, drive customer satisfaction, and collaborate with internal teams to continuously enhance our service delivery model. Responsibilities: * Lead a team of 7-12 ...
Customer Operations Manager
Chicago, IL · On-site
$60K - $100K/yr
You will ensure operational excellence, drive customer satisfaction, and collaborate with internal teams to continuously enhance our service delivery model. Responsibilities: * Lead a team of 7-12 ...
This is an excellent opportunity for someone who enjoys working at the intersection of customer service, operations, and supply chain while helping a growing business deliver an exceptional customer ...
This is an excellent opportunity for someone who enjoys working at the intersection of customer service, operations, and supply chain while helping a growing business deliver an exceptional customer ...
Customer Operations information
See Illinois salary details
$9.78 - $12.47
5% of jobs
$12.47 - $15.16
13% of jobs
$16.03 is the 25th percentile. Wages below this are outliers.
$15.16 - $17.85
22% of jobs
The median wage is $18.54 / hr.
$17.85 - $20.54
39% of jobs
$20.54 - $23.23
7% of jobs
$23.23 - $25.92
5% of jobs
$25.92 - $28.61
6% of jobs
$28.61 - $31.30
1% of jobs
$31.30 - $33.99
0% of jobs
$33.99 - $36.68
0% of jobs
$36.68 - $39.37
1% of jobs
$9
$19
$39
How much do customer operations jobs pay per hour?
As of Aug 5, 2026, the average hourly pay for customer operations in Illinois is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.48 per hour, depending on experience, location, and employer.
What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?
In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.
What do customer operations do?
Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.
What are 5 careers in customer operations?
Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools.
What is the difference between Customer Operations vs Customer Service Representative?
| Aspect | Customer Operations | Customer Service Representative |
|---|---|---|
| Primary Focus | Managing customer accounts, process optimization, and ensuring overall customer success | Handling direct customer inquiries, providing support, and resolving issues |
| Required Skills | Process management, data analysis, communication, problem-solving | Communication, empathy, product knowledge, problem resolution |
| Work Environment | Cross-departmental, often in operations or account management teams | Customer support centers, call centers, or retail settings |
| Common Certifications | Customer service certifications, project management, CRM tools | Customer service certifications, communication skills training |
Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.
What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?
To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.
What is customer operations?
Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Illinois? The most popular types of Customer Operations jobs in Illinois are:
What are popular job titles related to Customer Operations jobs in Illinois? For Customer Operations jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Illinois look for? The top searched job categories for Customer Operations jobs in Illinois are:
Job description
Job Title: Customer Operations Specialist
Location: Elmhurst, IL *must be based in IL within a 1-2 hr drive to/from Elmhurst*
Reports to: VP of Sales
Job Type: Full-time
Overview:
NSI is a leading player in the natural private label food industry, dedicated to providing high-quality, organic, and sustainably sourced food products to consumers. We believe in promoting healthy and conscious eating choices, and our range of products reflects our commitment to quality and sustainability.
NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination. Reporting to the VP of Sales, this role works closely with sales, operations, and accounting to ensure accurate order processing and a high level of customer service. This position is ideal for an early-career professional who thrives in a fast-paced CPG environment, enjoys problem-solving, and takes pride in delivering an exceptional customer experience. The Specialist will support end-to-end order execution, assist with logistics coordination, and help maintain strong relationships with retail customers.
Responsibilities:
- Manage customer orders (manual + EDI) from PO receipt through delivery
- Confirm order details and communicate ETAs to customers and distribution centers
- Coordinate internally with Sales, Operations, and Accounting
- Resolve order discrepancies and support invoice accuracy
- Assist with transportation coordination and 3PL claims
- Maintain accurate reporting in ERP (SAP Business One preferred)
- Utilize customer portals and support compliance documentation
- Contribute to process improvements and operational efficiencies
The ideal candidate will have:
- Experience working with retail customers or supermarket chains is a plus
- ERP experience (SAP Business One a strong plus)
- Familiarity with EDI systems
- Strong proficiency in Google Sheets and Google Workspace
- Proficiency in MacOS
- High attention to detail and ability to manage multiple priorities
- Strong communication and problem-solving skills
Education and Experience:
- A Bachelor's degree in business administration or related field
- 2–3 years of experience in customer operations, sales support, or order management (CPG/food industry preferred)
Work environment:
- Remote work available but candidates must be living in close proximity to NSI’s office in Elmhurst, IL for in-person meetings. Please do not apply if you are not living at least 1-2 hours within this location.
NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
Please direct all recruiting and candidate inquiries to HR@nsi-grp.com.
Contacting other team members or departments will result in your message not being reviewed.
#LI-Remote